Customer · 2026-09-28 18:04:01
[image: Google Logo]
Hi Nour,
Thank you for reaching out regarding the issue you are experiencing with
your passkey.
To help us best assist you, could you please let us know the exact date you
created this specific passkey? Depending on when it was created, your
account falls into one of two scenarios:
*1. The passkey was created MORE than 7 days ago*
In this case, the passkey should be fully ready for use. If you have had
the passkey for over a week and are still experiencing issues, please let
us know so we can escalate this to our technical team for further
investigation.
2. The passkey was created LESS than 7 days ago
If your passkey is less than a week old, you should need to wait until the
full 7-day period has elapsed before it can be used for certain actions.
Please note that for security reasons, there is no bypass option available
for this 7-day wait, and we cannot offer alternative authentication methods
(such as 2FA) during this window for sensitive actions. In the meantime,
you can always use an older passkey if you have one on file
If you have further queries, please write back to us, and we are happy to
assist you.
Thank you for choosing Google Ads.
Sincerely,
Ritika
gTech Customer Experience
*NB: If you need to reference this support ticket in the future, the ID
number is *1-5133000041158
This email may be confidential or privileged. If you received this
communication by mistake, please don't forward it to anyone else, please
erase all copies and at
Support · 2026-10-02 16:46:48
お世話になっております。
NAGI Tokyo カスタマーサポートのユキでございます。
この度はご注文番号1330の件でご不便、ご心配をおかけしておりますこと、心よりお詫び申し上げます。
現在の状況について、正直にご報告させていただきます。サプライヤーには既にご連絡し、確認の返答(了解の旨)はいただいておりますが、具体的な対応が完了したという確定のご報告はまだ受け取れておりません。引き続き私どもの方でしっかりと追跡し、進捗を確認しております。
まだはっきりとしたご案内ができず申し訳ございませんが、決してこのままにはいたしません。動きがございましたら、すぐにこちらからご連絡させていただきますので、今しばらくお時間をいただけますと幸いです。
ご不安なお気持ちにさせてしまっておりますこと、重ねてお詫び申し上げます。何かご不明な点やご心配なことがございましたら、いつでもお気軽にご連絡くださいませ。
ユキ (Yuki)
カスタマーサポート (Customer Care)
NAGI Tokyo
Customer · 2026-10-02 22:37:15
商品はもう必要ありませんので返金の手続きのみ迅速にお願いします。なんの進捗もないメッセージは結構です。
Support · 2026-10-09 18:57:36
Hi there,
Thank you for your patience, and I am sorry you have had to wait for an update on order #1330.
I want to be completely honest with you about where things stand right now. We reached out to our supplier directly about this, and they have acknowledged our message, but we do not yet have a firm confirmation that everything has been sorted on their end. I know that is not the clear answer you were hoping for, and I am sorry for that.
Please know we have not forgotten about this, and we are not letting it sit. We are continuing to follow up with our supplier until we get a firm answer, and the moment we hear back with something concrete, I will come straight back to you with a proper update.
Thank you again for bearing with us. We will not stop until this is properly sorted for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo
Support · 2026-10-16 23:37:29
お客様へ
いつもNAGI Tokyoをご利用いただき、誠にありがとうございます。
ご注文番号1330の件につきまして、現在の状況をご報告させていただきます。
お待たせしてしまい申し訳ございませんが、現在サプライヤーに確認を依頼しており、先ほど返答をいただきました。ただ、まだ対応が完了したとの確定連絡ではなく、現在改めて詳細を確認している段階でございます。
お客様をこのまま何もお知らせせずにお待たせすることは決して致しませんので、少しでも進捗がわかりましたら、その都度必ずご連絡させていただきます。解決するまで責任を持って対応させていただきますので、どうぞご安心くださいませ。
ご不便をおかけしておりますことを重ねてお詫び申し上げます。今しばらくお時間をいただけますと幸いです。
ユキ
カスタマーサポート
NAGI Tokyo
Support · 2026-10-17 21:28:29
Hi Ritika,
Thank you for your reply, and sorry for the late response.
The passkey on this account ("iCloud Keychain") was created on 28 September 2026, so it is now more than 7 days old (19 days). It has never been usable. The problem still happens every time, so please escalate this to the technical team as you offered.
What happens (login info@bennettandgrant.com, a Google Workspace account; Google Ads customer ID 422-773-1813):
1. In Google Ads > Tools > Bulk actions > Scripts, I open a script and click "Authorise".
2. Google shows "Create a passkey: We want to make sure that it's really you trying to complete this action" (accounts.google.com/v3/signin/rejected).
3. "Go to settings" opens Passkeys and security keys, which says "Your admin has not enabled passkeys for sign-in".
4. When I try to create a new passkey there, Google asks me to verify again, and that verification sends me straight back to step 2. It is an infinite loop.
Signing in to Google Ads works. Only the sensitive action is blocked. We are also the Workspace administrator, and the Admin console asks for the same re-verification, so we cannot change the passkey setting from there either.
Screenshots of each step are attached.
Could you please escalate this and tell us how to complete the verification? Please reply to this email (info@bennettandgrant.com).
Kind regards,
Bennett & Grant