Support AI
๐ Manufacturer-triggered customer follow-ups Auto-drafted whenever the manufacturer posts actionable info (a tracking link, a confirmed miss, a confirmed replacement) in the Revival Discord channels and it can be matched to an existing customer thread. Edit freely โ nothing sends until you tap Send.
Messages to the manufacturer (awaiting your confirm) ๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3747 (due 2026-09-08 07:12:17 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #2373 (due 2026-09-08 07:12:16 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #2362 (due 2026-09-08 07:12:14 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3149 (due 2026-09-08 04:34:34 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Christine Boyd, 33 Whitefield Avenue, Cambuslang G72 8NR.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3888 (due 2026-09-08 04:34:21 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Kaitlyn Buchan, 3 dirrans terrace, Kilwinning KA13 7PH.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3885 (due 2026-09-08 04:34:20 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Grace E Hunter, 293 Blackgate Lane, Tarleton, West Lancashire PR4 6JJ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3873 (due 2026-09-08 04:34:19 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Kim Stanley, 46 Wordsworth Road, Middlesbrough TS6 9AZ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3858 (due 2026-09-08 04:34:18 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Deborah Altoft, 68 Kent Road, Harrogate HG1 2NL.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3854 (due 2026-09-08 04:34:17 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Jessica Woods, Moor End Cottage, Moor End, Saffron Walden CB10 2RQ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3851 (due 2026-09-08 04:34:16 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Emma Crook, 6 Heytesbury Farm Cottages, Fareham PO17 5BT.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3245 (due 2026-09-08 04:34:15 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Chovin Kamal Raouf, 303 Plumstead High Street, London SE18 1JX.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3245 (due 2026-09-08 04:34:15 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Chovin Kamal Raouf, 303 Plumstead High Street, London SE18 1JX.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3888 (due 2026-09-08 04:16:40 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3885 (due 2026-09-08 04:16:39 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3873 (due 2026-09-08 04:16:38 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3854 (due 2026-09-08 04:16:37 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3858 (due 2026-09-08 04:16:37 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3851 (due 2026-09-08 04:16:36 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3245 (due 2026-09-08 04:16:34 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3245 (due 2026-09-08 04:16:34 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3856 (due 2026-09-08 07:12:26 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Laura Cockerill, 21 Market Street, Hemsworth WF9 4JY.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3793 (due 2026-09-08 07:12:25 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Eryn-Leigh Pickerill, 34 Tunley Holme, Bamber Bridge PR5 8ER.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3747 (due 2026-09-08 07:12:24 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: SARAH SMITH, 4 Honeyham Close, Brize Norton, West Oxfordshire OX18 3PZ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #2373 (due 2026-09-08 07:12:23 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Cath Donaldson, 269 Farnborough Road, Farnborough GU14 7LY.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #2362 (due 2026-09-08 07:12:21 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Lynne Scott, 69 Woodwarde Road, London SE22 8UN.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3856 (due 2026-09-08 07:12:19 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3793 (due 2026-09-08 07:12:18 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3747 (due 2026-09-08 07:12:17 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #2373 (due 2026-09-08 07:12:16 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #2362 (due 2026-09-08 07:12:14 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3149 (due 2026-09-08 04:34:34 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Christine Boyd, 33 Whitefield Avenue, Cambuslang G72 8NR.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3888 (due 2026-09-08 04:34:21 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Kaitlyn Buchan, 3 dirrans terrace, Kilwinning KA13 7PH.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3885 (due 2026-09-08 04:34:20 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Grace E Hunter, 293 Blackgate Lane, Tarleton, West Lancashire PR4 6JJ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3873 (due 2026-09-08 04:34:19 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Kim Stanley, 46 Wordsworth Road, Middlesbrough TS6 9AZ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3858 (due 2026-09-08 04:34:18 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Deborah Altoft, 68 Kent Road, Harrogate HG1 2NL.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3854 (due 2026-09-08 04:34:17 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Jessica Woods, Moor End Cottage, Moor End, Saffron Walden CB10 2RQ.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3851 (due 2026-09-08 04:34:16 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Emma Crook, 6 Heytesbury Farm Cottages, Fareham PO17 5BT.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3245 (due 2026-09-08 04:34:15 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Chovin Kamal Raouf, 303 Plumstead High Street, London SE18 1JX.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on RESHIP for order #3245 (due 2026-09-08 04:34:15 UTC). Original parcel for this order was returned to sender and never reached the customer. Please SEND A REPLACEMENT of the same item to the original delivery address. We have separately raised a CANCEL for the original shipment so it is not re-sent or re-billed. Please put the new tracking number in this row as soon as it despatches -- we have told the customer we will pass it on as soon as you give it to us, so the tracking number in this sheet is what reaches them. Deliver to: Chovin Kamal Raouf, 303 Plumstead High Street, London SE18 1JX.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3888 (due 2026-09-08 04:16:40 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3885 (due 2026-09-08 04:16:39 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3873 (due 2026-09-08 04:16:38 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3854 (due 2026-09-08 04:16:37 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3858 (due 2026-09-08 04:16:37 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3851 (due 2026-09-08 04:16:36 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3245 (due 2026-09-08 04:16:34 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #3245 (due 2026-09-08 04:16:34 UTC). Customer reports tracking shows this parcel was RETURNED TO SENDER and it never reached them. Please CANCEL this shipment -- do not re-send it against this order and do not re-bill it. The customer has been given a free re-order code, so if they choose the item again it will come through as a brand new order. If the parcel is already back with you, please confirm receipt and let us know so we can tell the customer. If it is NOT cancellable and is already moving again, tell us that instead and we will let the customer know it is on its way.
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
[Supplier nag] Post to #change-order in the WINWIN SUPPLIER Discord server:
Following up โ still waiting on CANCEL for order #ZZ-SIMTEST-0002 (due 2026-08-20 11:55:41 UTC). *** TEST ROW - IGNORE - overdue-path simulation, auto-deleted. ***
๐ฌ AI proposes: Message to manufacturer awaiting your confirm
โ Agent is unsure (Cannot identify the store, order data not available in system, and cannot view the attached image showing which product cannot be shipped.)
Reply to the manufacturer in thread '1335' (?, order #1335):
Hi Celia, Thanks for letting us know. We need to check the details on this order. Our operator will look into this and get back to you soon.
๐ฌ Message to manufacturer โ REJECTED
Post to #cancellations in the WINWIN SUPPLIER Discord server:
<@1508396443541700608>
Please advise on order #3513 (LONGCHAMP LE PLIAGE TOTE - NAVY), tracking UL372062935YP.
The customer has asked to cancel. Can this shipment still be HALTED / recalled before it reaches the customer?
Please confirm either way so we can give the customer a definite answer.
stale:cancel_request_order_already_fulfilled_3513
๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T16:18:55.445890+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T16:18:32.790068+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andrea.cookson1966@hotmail.co.uk
Hi there,
I wanted to reach out myself with an honest update on order #3315, rather than leave you waiting to hear from us.
We are still following this up directly with our supplier, and I do not have a firm resolution for you just yet. I know that is not the update you were hoping for, and I am sorry for the continued wait. Please know this has not been forgotten on our end, we are actively chasing it and I will not stop until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021336629CN
As soon as I have anything concrete to share, I will come straight back to you. In the meantime, if anything changes on your side or you have any questions at all, just reply to this email and I will get back to you personally.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T14:14:12.959828+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: myuhran70@gmail.com
Hi there,
I wanted to reach out with an honest update on order #3762, rather than leave you waiting without a word from us.
We are still following this up directly and at the moment there is no firm resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Please know we have not forgotten about you. We are actively chasing this for you and will not stop until it is properly sorted. The moment we have something concrete to share, I will come straight back to you.
In the meantime, you can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=UL404081093YP
Thank you so much for your patience with us, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T07:55:09.192432+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mjpbladerunnerltd@yahoo.com
Hi there,
I wanted to reach out myself with an honest update on order #2787, rather than leave you wondering.
We are still waiting to hear back from our supplier on this, and I did not want that to mean silence on our end. I want you to know this has not been forgotten, we are actively chasing it for you and staying on it until we have a proper resolution.
I do not have a firm answer just yet, but as soon as I hear anything concrete I will come straight back to you with it. In the meantime, you can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002706540CN
Thank you so much for your patience while we sort this out properly, it really is appreciated, and I will not let this sit quietly.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T06:49:50.289196+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: claire@ukuser.com
Hi there,
I wanted to reach out myself with an honest update on order #1991, rather than let you sit without one.
We are still waiting on a firm resolution from our supplier on this, and I did not want that silence to carry on while you are left wondering what is happening. I want to be straight with you, there is no confirmed outcome from them just yet, but this has not been dropped. We are actively chasing it on our end and keeping a close eye on it until we have a real answer for you.
You can keep an eye on the tracking here as well: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953962CN
I know that is not the full answer you are hoping for, and I am sorry for the wait this is putting you through. As soon as I have anything concrete from the supplier, I will come straight back to you with it. If anything changes on your end in the meantime, or you just want to check in, please do reply here and I will pick it up personally.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T05:40:33.562197+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lesleyrush@hotmail.com
Hi there,
I did not want to leave you without an update, even though I do not have a final answer for you just yet.
I am still actively chasing this for you and following it up closely, and I will not stop until it is properly sorted. The moment I have something concrete to tell you, you will hear from me.
In the meantime, here is some honest good news: your order is on the move. I have just checked and it is currently in transit, so it is genuinely on its way to you. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619200707227026
I know this has taken longer than it should, and I am sorry for the continued wait. Thank you for your patience while I keep this moving on our end.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T04:37:24.079350+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1070, rather than leave you waiting without a word.
We are still following up with our supplier to confirm the replacement for your order, and we do not have a final answer just yet. I know that is not the news you were hoping for, and I am sorry for the extra wait this is causing you.
Please know this has not been set aside. I am continuing to chase this personally on your behalf, and I will not stop until we have a proper resolution sorted out for you. The moment I hear anything concrete, I will come straight back to you with it.
Thank you so much for your patience with us so far, it really is appreciated, and I am sorry again for the uncertainty in the meantime.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T02:26:27.528520+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lil_kim_4life@hotmail.com
Hello,
I wanted to reach out myself with an honest update on order #233, rather than let another week go by without hearing from us.
I know this has been going on longer than it should, and I am sorry for that. We are still actively chasing this with our supplier to get it resolved properly for you. At this point we do not yet have a firm resolution back from them, but please know this has not been forgotten or dropped on our end, we are continuing to follow it up and will not stop until it is properly sorted.
As soon as I have something concrete to share, I will come straight back to you. In the meantime, if you have any questions or just want to check in, simply reply to this email and I will get back to you personally.
Thank you for your patience, and I am sorry again for the wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T01:23:00.216828+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: danieldix@btinternet.com
Hi there,
I wanted to reach out myself with an honest update on order #1332, rather than let things go quiet on our end.
We are still waiting to hear back with a firm answer from our supplier on this one. I do not have a confirmed resolution for you just yet, but I want you to know this has not been forgotten and we are actively chasing it on your behalf.
Your order currently shows as fulfilled, and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863615992CN
I know waiting without a clear answer is frustrating, and I am sorry you are stuck in that position right now. We will not stop following this up until we have something solid to tell you, and I will come back to you myself as soon as I know more.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T01:22:35.024243+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: xx6y6cmpw4iq5@icloud.com
Hi there,
I wanted to reach out myself with an honest update on order #1330, rather than leave you waiting without a word from us.
I have been chasing this directly with our supplier on your behalf. They have acknowledged my message, but I do not yet have a firm confirmation back from them on next steps, so I do not want to tell you anything has been settled until I actually know that it has.
I know that is not the full answer you are hoping for, and I am sorry for that. Please know this has not been forgotten and I am not letting it sit. I am following up with them again now, and I will come back to you the moment I have something concrete to share, whether that is good news or just a clearer picture of where things stand.
Thank you for your patience while I get this properly sorted for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T00:21:53.203925+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sarahviv@yahoo.com
Hi,
I wanted to reach out myself with an honest update on order #1953, rather than leave you waiting to hear from us.
I know this has already taken longer than it should, and I am sorry for that. I do not have a final resolution for you just yet, we are still actively chasing this internally to get it properly sorted, but I did not want you sitting in silence while that happens.
Here is where things stand right now: we are continuing to follow this up and I will not let it drop. The moment there is a firm answer, I will come straight back to you with it, whatever it is.
You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530763CN
Thank you for bearing with us, I promise this has not been forgotten, and I will be back in touch as soon as I have something concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-24T00:21:29.542507+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an update on order #1055, rather than leave you waiting to hear from us.
We are still following this up with our supplier, and I do not yet have a final resolution to give you. I know that is not the answer you want, and I am sorry it is taking longer than it should.
Please know this has not been set aside. We are actively chasing it on our end, and I will not stop following up until we have a proper answer for you. The moment I hear anything concrete, I will come straight back to you, even if it is just to let you know where things stand.
Thank you for your patience with this, and I am sorry again for the uncertainty in the meantime.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T22:17:32.987303+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an update on order #1101, rather than leave you waiting without word from us.
I know this has been taking longer than it should, and I am truly sorry for that. We are still following up directly with our supplier to get this resolved for you, and while I do not have a final answer just yet, please know we have not forgotten about this and we are not letting it drop.
I will keep chasing this for you and will come back the moment I have a firm update to share. Thank you so much for your patience in the meantime, and please do not hesitate to reach out if you have any questions at all.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T22:17:15.207255+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order #1102, rather than leave you waiting to hear from us.
We are still following this up directly and have not stopped chasing it. Right now we are waiting to hear back with a firm resolution, and I did not want that silence to mean you felt forgotten, because you have not been.
I know this is not the clear answer you were hoping for yet, and I am sorry for that. As soon as I have something concrete to share, whether that is confirmation of next steps or a firm timeline, I will come straight back to you. We will not let this drop until it is properly sorted for you.
If anything changes on your end in the meantime, or if you simply want to check in, please just reply to this email and I will look into it personally.
Thank you for your patience and for bearing with us.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T21:15:51.461086+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out with a quick update on order #1073, even though I do not have a final answer for you just yet.
We are still waiting to hear back from our manufacturer about the replacement for this order. I know this has already taken longer than it should, and I am genuinely sorry for the continued wait.
Please know that we have not forgotten about you. We are actively following up on this on our end, and we will not let it drop until it is properly sorted. The moment we hear back, I will come straight to you with the next steps.
Thank you so much for your patience with us on this one. If anything changes from your side in the meantime, please just reply here and let me know.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T20:12:44.908466+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an update on order 1455, rather than leave you waiting without a word from us.
I know this has been dragging on longer than it should, and I am sorry for that. We are still actively chasing this up on our end to get it properly sorted for you, and while I do not have a final resolution to share just yet, I want you to know we have not forgotten about this and we are not letting it drop.
I will keep a close eye on it and come back to you with a proper update as soon as I hear anything concrete. If there is anything you would like to add or ask in the meantime, just reply to this email and I will come straight back to you.
Thank you so much for your patience with us on this one.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T19:09:47.759335+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an update on order #1451, rather than leave you waiting to hear from us.
I know this still hasn't been fully sorted for you, and I want to be upfront that I don't have a firm resolution to give you just yet. That is not good enough, and I haven't forgotten about you.
We are actively chasing this with our supplier right now to get it properly resolved. As soon as I have a real update, good or bad, I will come straight back to you with it, rather than leave you guessing.
For reference, here is your tracking link: https://marlow-london.com/apps/parcelpanel?nums=4PX3002917048400CN
Thank you so much for bearing with me. I will not drop this until it is sorted.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T18:09:41.581552+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting without hearing from us, so I wanted to reach out myself with where things stand on order #1529.
We are still following up with our supplier on this and do not have a firm resolution for you just yet, but I want to be honest with you rather than leave you guessing. I have chased this again on our side, and I am going to keep chasing it until we have a proper answer for you. You have not been forgotten, and I will not let this sit.
For reference, you can also follow the original order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002929960639CN
As soon as I hear anything back, even if it is just an update on timing, I will come straight back to you. Thank you so much for your patience while we get this properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T17:04:43.509514+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an update on order #1545, rather than let things go quiet on your end while we work on this.
I don't have a firm resolution for you just yet, I'm sorry. We are still actively chasing this up to get it properly sorted for you, and I haven't forgotten about it, I promise.
I know waiting without a clear answer is frustrating, and I'm sorry for that. As soon as I have anything concrete to share, I will come straight back to you. We won't stop until this is sorted properly.
Thank you so much for your patience in the meantime, and please do reach out if there is anything else on your mind.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T17:04:25.126505+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sophiegreen28@hotmail.com
Hi there,
I wanted to reach out myself with an honest update on order 1534, because I know you have been waiting on this and I did not want to leave you without a word from us.
I am sorry this is not fully sorted yet. I do not have a firm resolution to give you at this exact moment, but please know it has not been forgotten. We are actively chasing this for you with our team to get it sorted properly, and I am keeping a close personal eye on it.
The moment I have something concrete to share, even if it is simply to confirm where things stand, I will come straight back to you. If anything changes on your side in the meantime, or you have any questions at all, just reply here and I will get back to you quickly.
Thank you so much for your patience with this. We will not stop until it is sorted properly for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T17:03:51.078195+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order #1368, rather than let things go quiet on you.
I can see the parcel itself has been delivered, but I know that is not where this stands for you, there is still an open replacement with our supplier that has not been resolved yet. I am sorry that is taking longer than it should.
I have been chasing this directly and I do not have a firm resolution to give you just yet, but please know I have not forgotten about this and I am not letting it sit. The moment I hear anything concrete from our supplier, I will come straight back to you with it.
In the meantime you can still follow the parcel here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002875071700CN
Thank you for your patience while I get this sorted properly for you, I will be back in touch soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T17:03:23.624256+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting without a word, so here is a quick, honest update on order 1540.
I know this has been dragging on longer than any of us would like, and I am sorry for that. I am still actively chasing this with our supplier to get a proper resolution sorted for you, and at the moment I do not have a firm answer back from them just yet.
I would rather tell you plainly where things stand than leave you guessing, so to be clear, we are still waiting on them, and I am not letting this drop. The moment I have a real update for you, I will come straight back and let you know.
Thank you for bearing with us, it really is appreciated, and I will be in touch again as soon as there is something concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T16:00:25.633111+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: pip@fipflap.com
Hi there,
I did not want to leave you waiting in silence, so I wanted to reach out myself with where things genuinely stand on order #1474.
We are still actively chasing this with our supplier about the replacement on your order, and I do not have a firm resolution back from them just yet. I know that is not the answer you were hoping to hear, and I am sorry for how long this is taking.
Please be assured this has not been forgotten on our side, we are continuing to follow it up and we will not stop chasing it until we have this properly sorted for you.
For reference, you can also see the tracking for your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002923364419CN
Thank you so much for your patience, I will be back in touch the moment I have something concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T15:00:10.193142+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out personally with an update on order #1499 rather than leave you waiting without a word.
I know we are still working through getting this properly sorted for you, and I have not forgotten about it. I am continuing to chase this up with our supplier directly, and the moment I have a firm answer I will come straight back to you.
I do not have a final resolution to share just yet, but I wanted you to know this is genuinely still active on our end, not sitting quietly in the background. We will not stop until this is properly sorted for you.
For reference, you can also follow the original order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002927921915CN
Thank you so much for your patience while we get this right. I will be in touch again soon with a proper update.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T11:50:24.930472+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting without a word, so I am reaching out myself with where things stand on order 1426.
I do not have a final resolution for you just yet, I am still actively following up on this one and chasing it on your behalf. I know it is frustrating to be waiting without a clear answer, and I am sorry it is taking longer than it should.
Please know I have not forgotten about you. The moment I hear back, I will come straight to you with the next steps to get this properly sorted.
Thank you so much for your patience in the meantime, and please do reach out any time if you have questions.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T09:46:48.928650+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
Thank you for your patience, and I am sorry to still not have a full resolution for you.
I want to be honest with you rather than leave you guessing: we are still waiting to hear back from our supplier on this, and there is no firm answer for me to give you just yet. I know that is frustrating, and I did not want to let more time pass without checking in.
For reference, your order shows as delivered, and you can see the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002917048424CN
I am actively chasing this for you and keeping a close eye on it, and I will not let it sit quietly. The moment I have a proper update, I will come straight back to you with it.
Thank you again for bearing with us, and I am sorry for the continued wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T07:42:55.645878+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with a quick update on order 1262, rather than leave you waiting to hear from us.
I know this has been going on longer than it should have, and I am sorry for that. I have not forgotten about you. We are still chasing this with our supplier to get it properly sorted, and I do not have a firm resolution to give you just yet.
What I can tell you is that your original order itself shows as delivered, and you can always check its tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002842141641CN
I will not let this drop. The moment I have a real update from our side, I will come straight back to you with it. In the meantime, if anything changes on your end or you have any questions at all, just reply to this email and I will look into it personally.
Thank you so much for your patience while we get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-23T00:09:56.538473+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: debbie.trigg@atcarpentry.net
Hi there,
I wanted to reach out myself with an honest update on order #1960, rather than leave you wondering.
We are still waiting to hear back from our supplier on this one, and I did not want that silence to mean silence from us too. I know that is not the firm resolution you are hoping for, and I am sorry it is taking longer than it should.
Please know this has not been set aside. We are actively chasing it on our end, and the moment we have a real update from our supplier, I will come straight back to you with it.
You can keep an eye on the parcel itself here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530930CN
Thank you for your patience while we get this properly sorted for you, I will not let it go quiet again.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-22T23:02:47.590532+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mrsjanicecook@hotmail.com
Hi,
I just wanted to check in on order #1802 so you are not left wondering what is happening.
I know we are still working on getting this fully sorted for you, and I do not have a final answer from our supplier just yet. I am sorry for the wait, that is not the experience we want you to have.
Please know this has not been forgotten. We are actively chasing it up and keeping a close eye on things, and I will come back to you the moment I have a firm update, I will not let this sit quietly.
For reference, you can also see the tracking for your parcel here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002959229799CN
Thank you so much for your patience, I will be back in touch soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-22T22:01:37.914704+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: jako.hirono@gmail.com
Hello,
Thank you for your patience, and I am sorry we do not have this fully sorted for you yet.
I wanted to reach out myself rather than leave you waiting without word. We are still following up with our supplier on order #1272, and while I do not have a firm resolution to share just yet, please know this has not been forgotten and we are actively chasing it on your behalf.
I will keep a close eye on this and come back to you the moment I have a real update. We will not stop until this is properly sorted for you.
Thank you again for bearing with us, and please do reach out any time if you have questions in the meantime.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Discord thread that produced this draft:
No Discord context captured.
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: banks.robin1@btinternet.com
Hi there,
We noticed the payment for your order was disputed with your bank. We'd genuinely like to know what went wrong on our end, is there anything we can help sort out for you?
Just reply to this email and let us know, we're happy to help however we can.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T19:30:31.781614+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: shamita234z@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #3392, rather than leave you waiting to hear from us.
We are still actively chasing this one up on our end, and I do not yet have a firm resolution to give you. I know that is not the news you want, but I did not want you sitting in silence while we sort it out, so I am keeping a close eye on it and following up for you.
Your tracking link is here if you would like to check it yourself: https://marlow-london.com/apps/parcelpanel?nums=UL368857090YP
I promise we will not drop this, I will come back to you as soon as I have a proper update, and we will get this sorted for you.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T18:27:52.615872+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andleep.rja@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order 2383, rather than leave you waiting to hear from us.
I don't have a final resolution for you just yet. I'm actively chasing this one up on our side and keeping a close eye on it, and I promise you haven't been forgotten. I know that's not the full answer you want, and I'm sorry for that, but I didn't want you sitting in silence while we sort it out.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
As soon as I have a firm update, good or otherwise, I will come straight back to you. If anything changes on your end in the meantime, or you just want to check in, please do reply here and I will get back to you personally.
Thank you for your patience with us, I really do appreciate it.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T11:20:06.827128+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: roncarter03@btinternet.com
Hi,
I wanted to reach out with an honest update on order 2326, rather than leave you waiting without a word.
We are still actively chasing this one on our end and do not have a final resolution for you just yet, but I want you to know this has not been forgotten and we are not letting it sit. We are following up directly to get this sorted properly for you, and I will come back to you the moment I have something concrete to share.
You can keep an eye on your tracking here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989001990CN
I know this isn't the full answer you're hoping for yet, and I'm sorry for the continued wait. We will not stop until this is properly sorted for you, and I will be back in touch as soon as I have a real update.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T04:02:25.434271+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: vernonroger79@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #2168 rather than leave you waiting to hear from us.
Your tracking does show the parcel as delivered, but we are aware there is an issue here that still needs sorting out, and we are actively chasing this up on our end to get you a proper resolution. I do not have a firm answer for you just yet, but please know this has not been forgotten and I am staying on top of it.
You can follow the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107877
I will not stop until this is properly sorted for you, and I will come back to you personally as soon as I have a real update. Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T00:58:51.779515+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: officialrockey32@gmail.com
Hi there,
I wanted to check in myself and give you an honest update on order 2350, rather than leave you waiting without a word from us.
At the moment we are still following up on this with our supplier, and I do not have a final resolution to share with you just yet. I know that is not the answer you want, but I did not want you to think this has been forgotten. It has not, we are actively chasing it on our side and we will keep pushing until it is properly sorted for you.
You can keep an eye on your order here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
As soon as I hear anything concrete I will come straight back to you. Thank you so much for your patience with us in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-19T00:58:31.096554+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: ronivignali@googlemail.com
Hi there,
I wanted to reach out myself with an honest update on order #3132, rather than let you wait in silence.
We are still actively chasing this for you. Your order is showing as fulfilled, and I do not yet have a firm resolution to give you, but I want to be straight with you about that rather than tell you something is settled when it is not.
Here is where things stand: we are following this up directly and keeping a close eye on it, and I will not let it drop. The moment we have a firm answer, you will hear from me with the real details, not a vague promise.
You can also follow the parcel yourself here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003018452530CN
Thank you for your patience while we get this properly sorted for you. If anything changes on your end, or you simply want to check in, just reply to this email and I will come straight back to you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T18:48:51.215621+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: carapearson477@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #1335, rather than leave you waiting to hear from us.
We are still chasing this one up directly and do not have a firm resolution to give you just yet. I know that is not the news you want, but I did not want to stay quiet on it. We are actively on this with our team and will not let it drop until it is properly sorted for you.
You can keep an eye on things here as well: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863616098CN
As soon as I have something concrete to tell you, I will come straight back to you, even if it is just to let you know where things stand. Thank you so much for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T13:40:52.227480+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: quintomarianhazel@yahoo.com
Hi there,
I wanted to reach out myself with an honest update on order #2714, rather than leave you waiting to hear from us.
We are still following this up with our supplier on our end, and I do not have a firm resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry for the wait.
Please know this has not been forgotten. I am actively chasing it for you and keeping a close eye on things, and I will come back to you the moment I have a proper update. I will not let this go quiet on you.
In the meantime, you can also keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373387
Thank you so much for your patience while we get this sorted properly for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T11:38:01.318696+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andylamb1977@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #2683, rather than leave you waiting to hear from us.
We are still following this up with our supplier and do not have a firm resolution for you just yet. I know that is not the answer you want, and I am sorry it is taking longer than it should.
Please know this has not been dropped. We are actively chasing it on our end and I will not stop until this is properly sorted for you. The moment I have a real update, you will hear from me directly.
You can also keep an eye on the parcel's progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373833
Thank you so much for your patience with us, it really is appreciated, and I will be back in touch as soon as I know more.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T11:37:48.271526+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: bonniefrost27@gmail.com
Hi there,
I did not want to let any more time pass without giving you an honest update on order #2951.
I know this has taken longer than it should, and I am sorry for that. I have not forgotten about you, and this is still something I am actively chasing up on your side.
Right now we are still waiting to hear back from our supplier to get this fully sorted for you, and I do not have a firm resolution just yet. The moment I have real news, I will come straight back to you with it, I will not leave you waiting in silence.
In the meantime you can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653581YQ
Thank you for your patience while we get this properly sorted. I will be back in touch as soon as I have something concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T11:37:23.255495+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: banks.robin1@btinternet.com
Hello,
I wanted to reach out myself with an honest update on order #2480, rather than leave you waiting to hear from us.
We are still following this up with our supplier and do not have a final resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait. Please know this has not been forgotten, we are actively chasing it on our end and I will not let it drop until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002994157705CN
As soon as I have anything concrete to share, I will come straight back to you. If anything changes on your end in the meantime, or you just want to check in, please reply here and I will look into it personally.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T11:37:06.283925+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: cherylchitsa1@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #2933, rather than let you sit without hearing from us.
We are still waiting to hear back on this from our supplier, and I do not have a firm resolution for you just yet. I know that is not the answer you want, and I am sorry for the continued wait.
Please know this has not been dropped. We are actively chasing it up and keeping a close eye on things, and I will come back to you the moment there is real news to share, whether that is from our side or once your order moves again.
You can also follow the tracking here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653489YQ
Thank you for your patience with us, it really is appreciated, and we will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T10:35:48.423040+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: deborahmccory88@gmail.com
Hi there,
I wanted to reach out myself with an update on order #2918, rather than leave you waiting to hear from us.
I am still actively chasing this on your behalf and do not yet have a final resolution to give you. I know that is not the news you want, but I did not want to stay quiet while you are wondering what is happening, so I am letting you know honestly where things stand.
Your order is marked as fulfilled on our side, and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484341900YQ
I have not forgotten about this and I will not stop until it is properly sorted for you. As soon as I have a firm answer, I will come straight back to you with it.
Thank you so much for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-18T10:35:30.623324+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: simran.x@live.co.uk
Hi there,
I wanted to reach out personally with an update on order #2696, rather than leave you waiting to hear from us.
We are still following this one up closely and do not have a firm resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Here is where things stand: your order is marked as fulfilled, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571709. We are actively chasing this for you behind the scenes to get it moving and sorted properly, and I will not let it drop.
I do not want to leave you in silence while this is ongoing, so as soon as I have anything concrete to share, good news or otherwise, I will come straight back to you. Thank you so much for your patience with us, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T15:05:56.283760+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lynnescott22@yahoo.co.uk
Hi there,
I wanted to reach out myself with an honest update on order #2362, rather than let you wonder what is happening.
Your order is still with us as we work through this, and I do not yet have a final resolution to give you. I want to be straight with you about that rather than tell you something that is not quite true yet. What I can tell you is that we are actively chasing this up and staying on it, and I have no intention of letting it drop.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700179397
I know waiting without a clear answer is frustrating, and I am sorry you have had to chase this at all. As soon as I have anything solid to share, whether that is a resolution or simply a clearer timeline, I will come straight back to you. In the meantime, please do not hesitate to reply if anything changes on your end or if you just want a check in.
We will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T15:05:41.476601+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andrea.cookson1966@hotmail.co.uk
Hi,
I wanted to reach out myself with an update on order #3315, rather than leave you waiting to hear from us.
We are still following this up closely on our end and do not yet have a final resolution to share with you. I know that is not the answer you want, and I am sorry it is taking longer than it should.
To be straight with you about where things stand, your order is marked as fulfilled and you can track it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021336629CN. I do not have anything firmer than that to share just yet, and I would rather tell you honestly than guess.
Please know this has not been dropped. I am actively chasing this for you and I will not let it sit quietly, I will come back to you with a real update as soon as I have one.
Thank you for your patience, and I am sorry again for the wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T14:01:52.886342+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sugiyamatake333@gmail.com
Hi,
Thank you so much for your patience, and I wanted to reach out myself with an honest update rather than leave you waiting in silence.
I have been in direct contact with our supplier about your order, #1042, and I want to be upfront with you: they have acknowledged my message, but I do not yet have a firm confirmation back from them on the resolution. I know that is not the clear answer you deserve just yet, and I am sorry for that.
Please know this has not been set aside. I am actively following up and will not stop chasing this until we have a proper answer for you. The moment I hear back with something concrete, I will come straight to you with it.
Thank you so much for bearing with us in the meantime. If anything else comes to mind that you would like me to pass along, please just reply here and I will make sure it reaches the right people.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T09:53:57.380423+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: myuhran70@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #3762, rather than leave you waiting to hear from us.
We are still following this up closely on our end, and I don't yet have a firm resolution to share with you. I know that is not the answer you want, and I am sorry for the continued wait, that is genuinely not the experience we want you to have with us.
Here is where things stand right now: your order is showing as fulfilled, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL404081093YP. We are continuing to chase this internally so we can get you a proper answer, and I will not let it sit quietly, I will come back to you as soon as I have something more solid to share.
Thank you for your patience while we get this sorted. If anything changes on your end in the meantime, or if you just want to check in, please do reply here and I will come straight back to you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T07:49:47.565848+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mjpbladerunnerltd@yahoo.com
Hi there,
I wanted to reach out personally with an update on order #2787, rather than leave you waiting to hear from us.
Your order is still showing as fulfilled, and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002706540CN
I know this has been taking longer than it should, and I am sorry for that. We are actively chasing this up on our end to get you a firm resolution, and I have not forgotten about you. The moment I have a real update, good or bad, I will come straight back to you with it.
Thank you for your patience so far, it really is appreciated, and I will not stop following this up until it is sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T05:47:45.932487+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: claire@ukuser.com
Hi,
I wanted to reach out personally with an update on order #1991, rather than leave you waiting to hear from us.
We are still actively chasing this up on our end to get it properly sorted for you. I do not have a final resolution to share just yet, but I want you to know this has not been forgotten, we are staying on it until we have a proper answer and the right outcome for you.
You can keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953962CN
As soon as I have a firm update, I will come straight back to you, even if it is just to let you know where things stand. Thank you so much for your patience with us on this, it is genuinely appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T04:46:40.046396+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lesleyrush@hotmail.com
Hi,
I wanted to reach out myself with an update on order #1877, rather than leave you waiting to hear from us.
Your order is in transit and moving, and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619200707227026
I know there has been a question mark over this one, and I do not want to leave you in the dark while we sort it out. We are still actively chasing this up on our end to get you a firm resolution, and I have not forgotten about it. As soon as I have a clearer answer for you, I will come straight back to you with it.
Thank you so much for your patience in the meantime. If anything changes on your end, or you have any questions at all, just reply here and I will come straight back to you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T03:45:21.579224+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I did not want to leave you waiting without word, so I wanted to reach out with an honest update on order #1070.
We are still following up with our supplier to get this sorted for you, and at this moment I do not have a firm resolution to share yet. Please know this has not been set aside on our end, we are actively chasing it and will not stop until it is properly sorted for you.
As soon as I have something concrete to share, I will come back to you personally. In the meantime, if anything changes or you have any questions at all, please just reply to this email and I will look into it right away.
Thank you so much for your patience with this, it means a lot to us.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-17T01:39:09.330187+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lil_kim_4life@hotmail.com
Hi there,
I wanted to reach out myself with an honest update on order #233, rather than leave you waiting without a word.
We are still following this up with our supplier and do not have a firm resolution for you just yet. I know that is not the answer you want to hear, but I did not want to stay quiet in the meantime. We are actively chasing this for you and will not let it drop.
As soon as I have anything concrete to share, good or otherwise, I will come straight back to you. If anything changes on your end in the meantime, or you simply want to check in, just reply here and I will pick it up personally.
Thank you for your patience with this, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T23:37:38.935026+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: danieldix@btinternet.com
Hi there,
I wanted to reach out myself with an update on order #1332, rather than leave you waiting to hear from us.
Your order is still showing as fulfilled, and I have been chasing this directly to get you a clear answer. I do not have a firm resolution to give you just yet, but I want to be upfront with you about where things stand rather than go quiet, I know that is the worst part of waiting on something like this.
I am staying on this closely and will not let it drop. The moment I have a real update for you, whether that is confirmation of what happens next or news that things are moving again, I will come straight back to you with it.
You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863615992CN
Thank you so much for your patience while I get this sorted properly for you. I have not forgotten you, and I will be in touch again very soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T22:35:57.679413+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sarahviv@yahoo.com
Hi,
I wanted to reach out myself with an honest update on order #1953, rather than let you sit without one.
We are still waiting on confirmation from our supplier on this, and I do not have a firm resolution for you just yet. I know that is not the news you were hoping for, and I am sorry for the wait.
To be straight with you on where things stand, your order is marked as fulfilled and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530763CN
Please know this has not been dropped. We are actively chasing this up on our end and keeping a close eye on it, and I will not stop following up until we have a proper answer for you. The moment I hear anything back, I will come straight to you with it.
Thank you for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T22:35:40.298206+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1055, rather than let things go quiet on your end.
We are still waiting to hear back from our supplier on this one. I know that is not the firm resolution you have been hoping for, and I am sorry it is taking longer than it should. Please know this has not been set aside, we are actively staying on top of it and following up to get a real answer.
The moment I have anything concrete to share, whether that is confirmation of a resolution or next steps, I will come straight back to you. I will not let this sit without an update from us.
Thank you so much for your patience so far, I really do appreciate it, and I will not stop chasing this until it is properly sorted for you.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T21:34:51.977875+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an update on order #1101, rather than leave you waiting without a word from us.
I know this has been taking longer than it should, and I am genuinely sorry for that. Right now we are still following this up directly and do not have a final answer back on it just yet. I have not forgotten about you, and I am continuing to chase this personally until it is properly sorted.
As soon as I have anything concrete to share, whether that is confirmation on next steps or another option for you, I will come straight back to you. In the meantime, please do reply any time if anything changes on your end or if you have questions.
Thank you so much for your patience with this, I really do appreciate it.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T21:34:28.473212+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order 1102, rather than let things go quiet on your side.
We are still waiting to hear back from our supplier on the replacement for this order. I do not have a firm resolution for you yet, and I do not want to tell you anything more specific than that until it is actually confirmed, but please know this has not been set aside. We are actively following up on it.
I will come back to you the moment there is real news to share, whether that is confirmation of the replacement or anything else that changes. If a few more days pass and you have not heard from us, please do write in again and I will chase it personally.
Thank you for your patience with this, we will not stop until it is sorted for you.
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T20:34:00.393595+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out with an honest update on order #1073 rather than let things go quiet on your end.
We are still waiting to hear back from our supplier about getting this properly sorted for you, and I do not have a final resolution to share just yet. I know that is not the news you were hoping for, but I did not want you left wondering whether this had been forgotten.
Please know we are actively following up on this on our side and keeping a close eye on it. I will not let it drop, and the moment I have a firm update or next step for you, I will come straight back and let you know.
Thank you so much for your patience while we work this out properly.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T19:31:57.593382+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in myself with an update on order #1455. I know this still has not been fully sorted, and I did not want you sitting there without hearing from us.
I am actively chasing this with our supplier right now to get a proper resolution for you. I do not have a firm answer back from them just yet, but please know I have not forgotten about this and I am not going to stop following it up until it is sorted properly.
I am sorry for how long this has already taken, that is not the experience we want you to have. The moment I hear anything back from our side, I will come straight to you with it.
Thank you so much for your patience with us on this one.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T18:30:51.173963+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi,
I did not want to leave you waiting in silence, so I wanted to reach out with an honest update on order #1451.
We are still waiting to hear back with a firm resolution from our supplier on this one. I know that is not the answer you are hoping for just yet, but please know we have not forgotten about you, we are actively chasing this on your behalf.
As soon as I have something concrete to share, whether that is confirmation of next steps or a clear timeline, I will come straight back to you. We will not stop until this is properly sorted.
Thank you so much for your patience while we get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T17:29:47.493867+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting in silence, so I wanted to check in with an honest update on order 1529.
We are still following up with our supplier on this, and I do not have a firm resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for the wait.
Please know this has not been forgotten. We are actively chasing it on our end, and the moment I have something concrete to tell you, I will come straight back to you. We will not stop until this is properly sorted for you.
Thank you so much for your patience while we get this right.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T16:29:47.090289+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting without a word, so I wanted to reach out with an honest update on order #1545.
I know this has been dragging on for a little while now, and I am sorry it is taking longer than it should to get fully resolved. I do not have a firm answer for you just yet, but please know this has not been forgotten, we are actively chasing it on our end to get it properly sorted for you.
The moment I have a concrete update, I will come straight back to you with it. In the meantime, if anything changes or you have any questions at all, just reply to this email and I will pick it up directly.
Thank you for your patience, we will not stop until this is sorted.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T16:29:10.355137+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sophiegreen28@hotmail.com
Hi,
I wanted to reach out myself with an honest update on order 1534, rather than leave you waiting without a word.
We are still following this up with our supplier and do not have a firm resolution for you just yet. I know that is not the answer you want to hear, but I did not want another day to pass without checking in.
For what it is worth, your parcel itself has moved and tracking shows it as delivered, you can see that here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002929960486CN. What we are chasing now is the separate issue on this order, and I am staying on it until we have a proper answer.
I will not let this go quiet. As soon as I hear back from our side I will come straight back to you with a real update, not just a holding line.
Thank you for your patience while we get this sorted properly.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T16:29:00.122328+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an update on order #1368, even though I don't have a final answer for you just yet, and I didn't want to leave you waiting in silence.
Your parcel itself shows as delivered, you can see the full tracking history here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002875071700CN
On the replacement, we are still waiting to hear back from our supplier and there isn't a firm resolution to share yet. Please know this hasn't been forgotten, we are actively chasing it up on your behalf and keeping a close eye on it until it is properly sorted.
As soon as I have something concrete to tell you, I will come straight back to you. If anything changes on your side in the meantime, or you have any questions at all, just reply to this email and I will look into it right away.
Thank you so much for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T16:28:34.623215+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in with a quick update on order #1540, as I did not want to leave you without hearing from us.
I know you are still waiting on a proper resolution here, and I am sorry I do not have a firm answer for you just yet. I am actively chasing this up on our end, and the moment I hear back with something concrete, I will come straight back to you with it.
Please know this has not been forgotten about. It is still very much on my list, and I will not stop following up until it is properly sorted for you.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T15:23:54.649017+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: pip@fipflap.com
Hi,
I wanted to reach out myself with an honest update on order #1474, rather than leave you sitting without any word from us.
I know this has taken longer than it should, and I am sorry for that. I have been chasing this with our supplier directly, and I do not have a final resolution to give you just yet, but please know this has not been forgotten and I am not letting it drop.
Here is honestly where things stand right now: we are still waiting on a firm answer from our supplier on this. The moment I hear back, I will come straight to you with it, whatever it turns out to be.
I will keep chasing this until it is properly sorted for you. Thank you for bearing with us, and I am sorry again for the wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T14:23:30.269366+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in myself and make sure you are not left wondering what is happening, because I know this has already taken far longer than it should.
We are still following up with our supplier about the replacement for order #1499, and I do not have a firm resolution to share with you just yet. I am sorry, I know that is not the update you were hoping for.
Please know this has not been dropped on our end. I am actively chasing it and keeping a close eye on where things stand, and I will not stop until it is properly sorted for you. The moment I hear anything back, I will come straight to you with a real update.
Thank you so much for your patience with us so far, it genuinely does not go unnoticed.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T11:20:25.742594+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you without hearing from us, so here is a quick, honest update on order #1426.
We are still following this up with our supplier and do not have a firm resolution for you just yet. I know that is not the news you were hoping for, and I am genuinely sorry for the continued wait.
Please know this has not been set aside. We are actively chasing it on our end, and I will not stop until this is properly sorted for you. The moment I have a firm update, I will come straight back to you.
In the meantime, here is your tracking for reference: https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643748CN
Thank you so much for your patience, it really is appreciated, and I will be in touch again as soon as I know more.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T09:14:37.625968+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in myself with an honest update on order #1453, rather than leave you waiting without word from us.
I can see the order has been delivered, and I know there is still something outstanding here that we need to get properly sorted for you. I do not have a firm resolution to share just yet, I am still actively chasing this up on your behalf to get it settled.
I have not forgotten about you, and I will not stop following up until this is properly resolved. The moment I have a real update, you will be the first to hear it from me directly.
You are welcome to keep an eye on the original tracking here too: https://marlow-london.com/apps/parcelpanel?nums=4PX3002917048424CN
Thank you so much for bearing with us on this, it really is appreciated, and I am sorry it is taking longer than it should.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-16T07:10:28.302071+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in with a quick update on order 1262, even though I do not have a final answer for you just yet.
I know this has been dragging on longer than it should, and I am sorry for that. You have not been forgotten. I am still chasing this with our supplier on my end, and the moment I have anything concrete to tell you, I will come straight back to you.
I did not want to leave you sitting in silence while this gets sorted, so please take this as me checking in to say I am actively on it and I will not stop following up until we have this properly resolved for you.
Thank you so much for your patience so far, it really is appreciated, and I will be back in touch as soon as I know more.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-15T23:58:28.934604+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: debbie.trigg@atcarpentry.net
Hi,
I wanted to check in myself about order #1960 rather than leave you waiting to hear from us.
I am still chasing this with our supplier and do not have a firm resolution for you just yet. I have not forgotten about you, and I promise this is still active on our side, I am pushing for a proper answer and will come back to you the moment I have one.
You can keep an eye on the order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530930CN
I know waiting without a clear answer is frustrating, and I am sorry it is taking longer than it should. I will not stop chasing this until it is properly sorted for you, and I will update you as soon as I hear anything back.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-15T22:57:31.941592+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mrsjanicecook@hotmail.com
Hi there,
I did not want to let this go quiet on you, so here is an honest update on order #1802.
I have checked in on this today. Your order itself shows as delivered, but I know that has not been the end of the story for you, and we are still following up with our supplier to get this properly sorted on our end.
I do not have a firm resolution for you just yet. What I can tell you is that we have not forgotten about this, we are actively chasing it, and we will not let it drop until it is properly sorted for you.
I will come back to you the moment I hear anything concrete. Thank you so much for your patience while we get this right.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Discord thread that produced this draft:
No Discord context captured.
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: undysj@hotmail.com
Hi there,
We noticed the payment for your order was disputed with your bank. We'd genuinely like to know what went wrong on our end, is there anything we can help sort out for you?
Just reply to this email and let us know, we're happy to help however we can.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-12T17:22:27.336784+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: shamita234z@gmail.com
Hello,
I wanted to reach out myself with an honest update on order #3392, even though I do not have everything fully resolved just yet.
We are still following up on this with our supplier, and I did not want to leave you waiting without hearing from us in the meantime. There is no firm resolution to share yet, but please know we are actively chasing this for you and keeping a close eye on it.
You can follow your order here: https://marlow-london.com/apps/parcelpanel?nums=UL368857090YP
I will come back to you the moment I have a real update, and I will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-12T16:16:40.493548+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andleep.rja@gmail.com
Hi there,
I did not want to leave you waiting without a word from us, even though I do not have a final answer for you just yet.
I am still actively chasing this up on your behalf regarding order #2383. We have not had a firm resolution back yet, but please know I have not forgotten about this, and I am not going to stop pushing until it is properly sorted for you.
In the meantime, you can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
The moment I hear anything back, I will come straight to you with it. Thank you so much for bearing with us, I know waiting without a clear answer is frustrating, and I really do appreciate your patience while we get this right.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-12T11:11:24.606879+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: roncarter03@btinternet.com
Hello,
I did not want to leave you without an update on order 2326, so here is exactly where things stand.
Your order is marked as fulfilled and a shipping label has been created, and you can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989001990CN
Behind the scenes, I am still actively chasing this one with our supplier to get you a firm resolution, and I do not have that confirmation back just yet. I know that is not the answer you were hoping for, and I am sorry for the wait, but I want to be straight with you rather than guess.
Please know I have not forgotten about this and I will not stop chasing it until it is properly sorted for you. As soon as I hear anything concrete, I will come straight back to you with it.
If anything changes on your end in the meantime, or if you have any questions at all, just reply to this email and I will be right here.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-12T04:00:59.371763+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: vernonroger79@gmail.com
Hi,
I wanted to reach out myself rather than let this go quiet on you.
We are still waiting on a firm answer from our supplier about this one, and I did not want you sitting there without any word from us while that is sorted. I am actively chasing this up and staying on it until we have a proper resolution for you, not just a status update.
I do not have a firm timeline to give you yet, and I would rather be honest about that than guess, but please know this has not been forgotten or set aside. I am pushing for a real answer and will come back to you as soon as I have one.
You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107877
Thank you so much for your patience while we get this sorted properly for you. I will be back in touch the moment I know more.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T23:56:25.369895+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: officialrockey32@gmail.com
Hi,
I wanted to reach out myself with an honest update on order #2350, rather than let things go quiet on you.
We are still waiting to hear back from our supplier on this, so there isn't a firm resolution to share just yet. I know that's not the news you were hoping for, and I'm sorry for the wait. I promise this hasn't been forgotten, I'm actively chasing it on your behalf and keeping a close eye on things until we have a proper answer for you.
You can keep an eye on the order here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
As soon as I have anything concrete to tell you, I will come straight back to you. If anything changes on your end in the meantime, or you just want to check in, please do reply here and I will look into it personally.
Thank you for your patience with this, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T21:55:07.972134+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: ronivignali@googlemail.com
Hello,
I didn't want you to be left waiting without hearing from us, so here is an honest update on order #3132.
We are still following this up closely, and right now we do not have a firm resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait, it is a genuinely frustrating position to be left in.
Please know this has not been forgotten. We are actively chasing this for you and keeping a close eye on it, and we will not stop until it is properly sorted. As soon as I have something concrete to tell you, I will come straight back to you, I promise.
You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003018452530CN
Thank you so much for your patience in the meantime, it really does mean a lot to us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T15:47:52.226326+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: carapearson477@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #1335, rather than let you wonder what is happening.
We are still waiting to hear back with a firm answer from our supplier on this one. I do not have a final resolution for you yet, and I would rather tell you that plainly than leave you guessing or promise something before it is confirmed.
Please know this has not been forgotten. We are actively chasing it on our end and staying on top of it, and the moment we have a real answer, you will hear from me directly with exactly what is happening and what happens next.
For reference, here is your tracking link so you can keep an eye on things from your side too: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863616098CN
Thank you so much for your patience while we get this sorted properly for you. I will not let this go quiet, I will be back in touch as soon as I know more.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T09:40:30.865502+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: quintomarianhazel@yahoo.com
Hi,
I wanted to reach out myself with an honest update on order #2714, rather than leave you waiting to hear from us.
We are still actively chasing this with our supplier to get you a firm answer, and I did not want another day to pass without letting you know where things stand. Right now there is no final resolution yet, but please know this has not been dropped, we are staying on it until it is sorted properly for you.
You can keep an eye on your tracking here as well: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373387
I know waiting without a clear answer is frustrating, and I am sorry for that. As soon as we hear back from our supplier, I will come straight back to you with a proper update. If anything changes on your end in the meantime, or you just want to check in, please do reply to this email and I will look into it personally.
Thank you for your patience, we have not forgotten about you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T09:40:20.785602+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andylamb1977@gmail.com
Hi there,
I wanted to reach out myself with an update on order #2683, rather than leave you waiting to hear from us.
We are still in the process of sorting this out for you, and I don't have a final resolution to share just yet. I know that's not the news you were hoping for, and I'm sorry for the continued wait. I want to be upfront with you rather than go quiet, because you deserve a real answer, not silence.
Here is honestly where things stand: we are actively following this up on our end to get it resolved, and I will not let this drop until it is sorted properly for you.
You can keep an eye on the order here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373833
Thank you for your patience so far, it really is appreciated. I will come back to you the moment I have something more concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T09:40:03.779088+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: bonniefrost27@gmail.com
Hi there,
I wanted to reach out myself with an update on order #2951, rather than leave you waiting without one.
I don't have a final resolution for you just yet. We are still actively chasing this on our end, and I want you to know it has not been forgotten, I am keeping a close eye on it until it is properly sorted for you.
For reference, your order is showing as fulfilled, and you can follow its tracking here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653581YQ
I know it is frustrating to be waiting without a clear answer, and I am sorry for that. As soon as I have a firm update from our end, I will come straight back to you, I will not let this sit.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T08:39:30.774513+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: banks.robin1@btinternet.com
Hi there,
I wanted to reach out myself rather than let things go quiet on your end.
We are still waiting to hear back from our supplier on this one, and I did not want you sitting there wondering if we had forgotten about you, because we absolutely have not. I have been actively chasing this up and keeping a close eye on it, and the moment I have a firm answer I will come straight back to you with it.
I know waiting without a clear timeline is frustrating, and I am sorry it is taking longer than it should. Please know this has not been dropped on our end, I am staying on top of it until it is properly sorted for you.
For reference, you can also follow your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002994157705CN
Thank you for your patience, I will be in touch again very soon with a proper update.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T07:38:00.275999+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: cherylchitsa1@gmail.com
Hi there,
I did not want to leave you waiting without a word, so I wanted to reach out myself with where things stand on order #2933.
We are still waiting on confirmation from our supplier to get this fully sorted for you, and I do not have a firm resolution to give you just yet. I know that is not the update you want to hear, but I did not want you sitting in silence while we sort it out, so please know this has not been dropped, we are actively chasing it up.
You can keep an eye on the parcel here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653489YQ
I will not stop following this up until it is properly resolved, and I will come back to you the moment I have a real update. If anything changes on your end in the meantime, or you just want to check in, please do reply here.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T07:37:36.377608+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: deborahmccory88@gmail.com
Hi there,
I wanted to reach out before you had to ask, just to let you know where things stand with your order (#2918).
We are still waiting to hear back from our supplier on this one, and I do not have a firm resolution for you just yet. I know that is not the update you were hoping for, and I am sorry for the continued wait.
Please know this has not been forgotten. We are actively chasing it on our end and will not stop until it is properly sorted for you.
You can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484341900YQ
I will come back to you as soon as I have anything concrete to share, I just did not want to leave you waiting in silence. Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-11T07:37:20.402688+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: simran.x@live.co.uk
Hi there,
I did not want to leave you without an update on order 2696, even though I do not have a final resolution for you just yet.
I can see your order is marked as fulfilled, and your tracking is here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571709
We are still waiting to hear back from our supplier on this one, and I want to be upfront with you rather than let the silence drag on. As soon as we have a firm answer we will come straight back to you with it.
In the meantime, we are actively chasing this on our end and will not let it drop. I know waiting without a clear answer is frustrating, and I am sorry for that. Please bear with us a little longer, and if anything changes, or if you have any questions in the meantime, just reply to this email and I will be right here.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T12:19:10.837704+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lynnescott22@yahoo.co.uk
Hi there,
I wanted to reach out myself with an update on order #2362, rather than leave you waiting to hear from us.
We do not have a firm resolution for you just yet. We are still actively chasing this on your behalf and following up to get things moving, and I promise we have not forgotten about you or put this to one side.
You can keep an eye on your parcel here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700179397
I know waiting for an update is frustrating, and I am sorry we cannot give you a firmer answer right this moment. As soon as we have more news, we will come straight back to you, we will not stop chasing this until it is properly sorted.
Thank you so much for your patience with us, and please do not hesitate to come back to me in the meantime if you have any questions at all.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T10:18:13.404025+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andrea.cookson1966@hotmail.co.uk
Hello,
I wanted to reach out myself with an update on order #3315, rather than leave you waiting to hear from us.
We are still in the process of chasing this up with our supplier to get you a firm answer, and I do not have a final resolution for you just yet. I know that is not the news you want to hear, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively following up on it and I will not let it drop until we have a proper answer for you. You can also keep an eye on your tracking here, in case anything updates on that side in the meantime: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021336629CN
I will come back to you personally as soon as I have something concrete to share. Thank you for bearing with us, it is genuinely appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T08:15:20.321263+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: 8beatgag@gmail.com
Hello,
Thank you for your patience, and I am sorry I do not have a full resolution for you yet on order #1183.
I want to be straightforward with you rather than leave you waiting in silence: we are still following up with our supplier on this, and there is no firm resolution to share just yet. I know that is not the update you were hoping for, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively chasing it on our end, and I will not let it sit quietly, I will come back to you myself the moment I have something concrete to share.
Thank you again for bearing with us. If you have any questions in the meantime, or anything changes on your end, just reply to this email and I will be glad to help.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T05:13:55.545016+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: takumama321@yahoo.co.jp
Hello,
Thank you for your patience, and I am sorry you have not heard from us sooner on this.
I want to be upfront with you about order 1288. We are still waiting to hear back from our supplier on this one, and I do not have a firm resolution for you just yet. I know that is not the answer you were hoping for, but I did not want to leave you without any word in the meantime.
Please know this has not been set aside. We are actively following up on it, and I will not stop chasing it until we have a clear answer for you. The moment I have real news, whether that is about timing or next steps, I will come straight back to you.
Thank you again for bearing with us. If anything changes on your end or you have any questions in the meantime, just reply here and I will get back to you personally.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T05:13:42.924737+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: myuhran70@gmail.com
Hi there,
I wanted to reach out myself rather than leave you waiting without a word.
I know we are still working on getting this sorted for you, and I do not have a firm answer just yet. I have been chasing this up on our end, and as soon as I hear back I will come straight to you with a proper update, I have not forgotten about this.
You can also keep an eye on your order here: https://marlow-london.com/apps/parcelpanel?nums=UL404081093YP
Thank you for your patience with this, it is genuinely appreciated, and I will not let this sit quietly. I will be back in touch the moment there is news.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T05:13:22.189685+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mjpbladerunnerltd@yahoo.com
Hi there,
I wanted to reach out myself with an honest update on order 2787, rather than leaving you waiting without a word.
We are still following this up with our supplier and do not yet have a firm resolution to give you, and I did not want another week to pass without you hearing from us. I know that is not the news you were hoping for, and I am sorry for how long this has taken.
Here is where things genuinely stand right now: your order is showing as fulfilled, and we are actively chasing our supplier for a proper answer on it. The moment we hear something concrete, I will come straight back to you with it.
You can keep an eye on the tracking here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002706540CN
Please know this has not been forgotten on our end. I will not stop chasing this until it is properly sorted for you, and I will be back in touch as soon as I have a real update, even if it is just to tell you we are still waiting.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T04:11:54.866547+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: claire@ukuser.com
Hi there,
I did not want to let this go quiet on you, so I am reaching out with an honest update on order #1991.
I am still actively chasing this with our supplier on your behalf. I do not have a final resolution to give you just yet, but please know this has not been forgotten, I am staying on top of it and will not let it drop until it is properly sorted for you.
In the meantime, you can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953962CN
The moment I hear anything back, I will come straight to you with the next update. Thank you so much for your patience while I get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T04:11:27.833307+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lesleyrush@hotmail.com
Hi there,
Thank you for your patience, and I am sorry you have not heard from us in a few days. I did not want to leave you waiting without a word, so here is exactly where things stand.
The good news on the shipping side is that your order 1877 is confirmed as moving. The carrier tracking shows it is currently in transit, so it is genuinely on its way to you. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619200707227026
On the specific issue you raised with us, I want to be straight with you rather than tell you it is all sorted when it is not quite there yet. We are still following this up with our supplier and do not have a firm answer back from them at this moment. I know that is not the final resolution you are hoping for, and I am sorry for the extra wait on top of everything else.
Please know this has not been forgotten or set aside. We are actively chasing it on our end, and I will not stop following up until we have a proper answer and this is sorted for you. As soon as I hear anything back, I will come straight to you with it.
Thank you again for bearing with us, and I am sorry for the inconvenience this has caused.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T03:10:07.527984+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1070, rather than leave you waiting to hear from us.
We are still following this up on our end and do not have a final resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry we cannot close this out for you today. Please know this has not been set aside, we are actively staying on top of it and will not stop until it is properly sorted for you.
As soon as I have a firm update, I will come straight back to you with it. If anything changes on your end in the meantime, or if you simply want to check in, just reply to this email and I will look into it personally.
Thank you for your patience with this one, it is genuinely appreciated.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-10T00:06:24.786835+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lil_kim_4life@hotmail.com
Hi there,
I wanted to reach out myself with an honest update on order #233, rather than leave you waiting to hear from us.
We are still following this up with our supplier, and I do not have a final resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Please know this has not been dropped. We are actively chasing it on our side and keeping a close eye on it, and I will come back to you the moment I have something concrete to share. We will not stop until this is properly sorted for you.
Thank you so much for your patience in the meantime, it really is appreciated. If anything changes on your end, or you would just like to check in, please do reply here any time.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T23:04:42.717467+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: danieldix@btinternet.com
Hi there,
Thank you for your patience, and I am sorry you have not had a proper update from us yet on order #1332.
I want to be straight with you about where things stand. We ran into an issue getting this item ready to ship, and we have been chasing our supplier directly about it. We have not had a firm answer back yet, but we are staying on it and will not let this go quiet on our end.
Your order currently shows as fulfilled in our system, and you can follow any movement here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863615992CN
I know that is not the firm resolution you are waiting for, and I am sorry for that. The moment we hear back from our supplier, I will come straight back to you with a proper update, whether that is confirmation it is on its way or the next steps if it is not. You will not be left waiting in silence while we sort this out.
Thank you again for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T22:02:21.131931+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
ใ้ฃ็ตกใใใ ใใใใใจใใใใใพใใ
ใๆณจๆ็ชๅท1055ใซใคใใพใใฆใ็พๅจใฎ็ถๆณใใ็ฅใใใใใใพใใ
ใใกใใฎไปถใฏ็พๅจใใตใใฉใคใคใผใธใฎ็ขบ่ชใ็ถใใฆใใใใพใ ๆ็ต็ใชใๆกๅ
ใใงใใ็ถๆณใซใฏ่ณใฃใฆใใใพใใใใใ ใใๅฎขๆงใไฝใใ็ฅใใใใชใใพใพใๅพ
ใใใใใใจใฏๆฑบใใฆใใใใพใใใฎใงใ็พๆ็นใงใใใฃใฆใใ็ถๆณใ ใใงใ็็ดใซใไผใใใใใจๆใใ้ฃ็ตกใใใใพใใใ
ๆ
ๅฝใซใฆๅผใ็ถใใตใใฉใคใคใผๅดใธ็ถๆณใฎ็ขบ่ชใ่กใฃใฆใใใๅฐใใงใ้ฒๅฑใใใใใพใใใใใใใซใ้ฃ็ตกใใใฆใใใ ใใพใใ่งฃๆฑบใใใพใง่ฒฌไปปใๆใฃใฆๅฏพๅฟใใใใพใใฎใงใใฉใใใๅฎๅฟใใ ใใใพใใ
ใๆ้ใใใใ ใใฆใใพใใๅคงๅค็ณใ่จณใใใใพใใใใใไฝใใไธๅฎใช็นใใ่ณชๅใใใใใพใใใใใใคใงใใๆฐ่ปฝใซใ้ฃ็ตกใใ ใใใพใใ
ใฆใญ
ใซในใฟใใผใตใใผใ
NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T21:01:02.797640+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
Thank you for your patience while we keep working on this for you.
I wanted to reach out myself with an honest update on order #1101, even though we do not have a final resolution just yet. We are still waiting to hear back from our supplier about the replacement for your order, and I have followed up again today to keep this moving along.
I know this is taking longer than either of us would like, and I am genuinely sorry for that. Please be assured this has not been set aside, we are actively chasing it on our end and I will not stop until it is properly sorted for you.
As soon as I have a firm answer, I will come straight back to you with it. Thank you again for your patience, and I will be in touch again soon.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T18:56:56.191523+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sarahviv@yahoo.com
Hello,
I wanted to reach out myself with an update on order #1953, rather than leave you waiting to hear from us.
We are still waiting to hear back from our supplier on this one, and I did not want another day to go by without letting you know that. I know that is not the firm answer you want yet, and I am sorry for that.
Please know this has not been dropped. We are actively chasing it on our side and I will not let it go quiet. The moment I have a real answer for you, you will hear from me straight away.
In the meantime, you can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530763CN
Thank you for your patience while we get this properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T17:55:43.648553+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1102, rather than leave you waiting without a word.
We are still following this up directly with our supplier, and at this stage we do not yet have a final resolution to share with you. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively staying on top of it and will not let it drop until it is properly sorted for you. The moment I have anything concrete to report, whether that is a resolution or a clearer timeline, I will come straight back to you.
Thank you for your patience with us so far, it really is appreciated.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T17:55:24.074780+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1073, rather than leave you waiting without a word from us.
We are still following up with our supplier on this, and I do not yet have a firm resolution to share with you. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively staying on top of it, and the moment I have a real update, whether that is news on timing or a concrete next step, I will come straight back to you.
Thank you for your patience so far. If there is anything else you would like to add to what you have already told us, just reply to this email and it will come straight to me.
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T15:53:57.522656+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi,
Thank you for your patience, and I am sorry this is still not fully sorted for you.
I do not have a final resolution to share just yet, we are still waiting to hear back on this one, but I did not want to leave you without an update in the meantime. We are actively staying on top of it and chasing for a firm answer, and I will not let this sit quietly.
You can also keep an eye on the parcel's tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002917048363CN
As soon as I have something concrete to tell you, I will be straight back in touch. Thank you again for bearing with us, we will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T15:53:47.409595+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in myself rather than leave you waiting without a word.
I can see your order #1451 was delivered, but I know that is not the end of the story for you here. We are still waiting to hear back from our supplier on getting this properly sorted, and I do not have a firm answer for you just yet.
Please know this has not been forgotten. I am actively chasing it up on your behalf, and the moment I have a real update for you I will come straight back with it.
Thank you so much for your patience so far, I know this has taken longer than it should have, and I will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T14:53:50.384377+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I didn't want to leave you waiting without hearing from us, so I wanted to check in with a genuine update on order #1529.
I can confirm your order has been delivered, but I know there is still an open issue here that we have not resolved for you yet. I have been following this up directly, and right now we are still waiting to hear back with a firm answer.
I do not have a confirmed resolution to give you just yet, and I would rather tell you that honestly than make a promise I cannot back up. What I can tell you is that this has not been forgotten. I am actively chasing it and keeping a close eye on it, and I will not stop until it is properly sorted for you.
As soon as I have a real update, I will come straight back to you. Thank you for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T13:48:56.305016+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1545, even though I do not have a final answer for you just yet.
We are still actively chasing this up with our supplier on your behalf, and I did not want to leave you sitting in silence while we get it sorted. There is no firm resolution to share at this exact moment, but please know this has not been forgotten about, and we will not stop following up until it is properly sorted for you.
The moment I hear anything back, I will come straight to you with a real update, not just another holding note.
Thank you so much for bearing with us on this one.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T12:48:43.183529+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sophiegreen28@hotmail.com
Hello,
Thank you for your patience, and I am sorry to be coming back to you again without a final answer just yet.
I wanted to give you an honest update rather than leave you waiting in silence. We are still following this up directly with our supplier, and there is no firm resolution to share with you right now. I know that is not what you wanted to hear, but please be assured this has not been forgotten on our end, we are actively chasing it and will keep chasing it until it is properly sorted for you.
The moment we hear back, I will come straight back to you with the next steps. If anything changes on your side in the meantime, or you would like to add anything at all, just reply to this email and it will come straight to me.
Thank you again for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T12:48:21.297175+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order #1368, rather than leave you waiting without a word.
I can see your order was delivered, and I know there is still an open issue we are working to put right for you. I do not have a final answer just yet. We are actively chasing this with our supplier directly to get it resolved, and I promise this has not been forgotten on our end, even though I know it has already taken longer than it should.
As soon as I hear back with something concrete, I will come straight back to you with a real update rather than another holding note. If anything changes on your side in the meantime, or you think of anything else that would help us sort this faster, just reply here and it will come straight to me.
Thank you for bearing with us, I will not stop chasing this until it is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T12:47:58.883233+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi,
I wanted to reach out myself with an update on order #1540, rather than leave you waiting to hear from us.
I can see your order has been delivered, but I know that is not the end of the story here, there is still an open issue on this order that we have not yet resolved for you. I want you to know we have not forgotten about it and we are actively chasing this with our supplier to get you a proper resolution.
Right now we are still waiting to hear back on the next step. I do not have a firm answer for you just yet, but I did not want to leave you sitting in silence while we sort it out. We will not stop following up until this is properly settled for you.
If anything changes on our end, or if you think of any extra detail that might help, just reply to this email, it all comes straight to me.
Thank you for your patience while we get this right.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T12:47:49.328046+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: pip@fipflap.com
Hi there,
I wanted to check in myself and give you a straightforward update on order 1474, rather than let things go quiet on our end.
I'm still following this up directly with our supplier, and I don't have a firm resolution to share with you just yet. I would rather tell you that honestly than leave you guessing or make a promise I can't yet back up.
Please know this hasn't been forgotten. I'm continuing to chase it for you and I will come back to you the moment I have a proper answer, whichever way it lands.
Thank you so much for your patience so far, I know this has already taken longer than it should have, and I won't stop until it's sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T12:47:21.018900+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1499, rather than let you sit without one.
I can see your order was delivered, and I know there's still an unresolved issue with it that we're waiting on our supplier to sort out. I don't have a final resolution for you yet, but I want you to know this hasn't been forgotten. We are actively chasing our supplier on this for you, and I will not let it drop.
I know waiting without a clear answer is frustrating, and I'm sorry we're not there yet. As soon as I have anything concrete to share, I will come straight back to you.
Thank you for your patience while we get this sorted properly.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T10:43:52.029499+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order 1426, rather than leave you waiting without a word.
I can see your parcel did move and tracking shows it as delivered. I know that is not the full story though, since this is still an open problem for you, and I do not want to just leave it there. We are actively chasing this with our supplier right now to get you a proper resolution, and I have not forgotten about it, even though I do not have a firm answer just yet.
You can still follow the tracking here if you would like to take a look yourself: https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643748CN
I promise we will not drop this. As soon as I hear back with something concrete, I will come straight back to you with next steps. Thank you so much for your patience while we get this sorted properly.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T07:37:43.157630+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi,
I wanted to reach out myself rather than leave you waiting without a word.
I know it has now been about a week since we last touched base on order 1453, and I do not yet have a firm resolution to give you, I am sorry about that. I have not forgotten you, and this is still genuinely being chased on our end.
I do not have a fixed timeline to give you today, and I would rather be honest about that than tell you something I cannot be sure of. What I can promise is that we will not drop this, and the moment I have a real update for you, I will come straight back to you with it.
If anything changes on your end in the meantime, or if you just want to check in, please do reply here and I will come back to you personally.
Thank you so much for your patience with us on this one.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-09T06:35:31.293274+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
Thank you for your patience, and I am sorry you have not had a firm answer from us yet on this.
I want to give you an honest update rather than leave you waiting in silence. We are still waiting to hear back from our supplier on this, and I do not have a firm resolution to share with you just yet. I know that is not the news you were hoping for, and I am genuinely sorry for how long this has dragged on.
Please know this has not been forgotten on our end. We are actively chasing this up and keeping a close eye on it, and the moment there is real news, I will come back to you myself.
If anything changes on your side, or if you have any questions in the meantime, just reply to this email and I will be right here.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-08T23:27:52.956296+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: rie.rie111023@gmail.com
Hello,
I wanted to reach out about order #1023 before you had to come to us and ask.
I know this has been taking longer than it should, and I am sorry for the continued wait. I want to be straightforward with you: we are still waiting to hear back from our supplier on this, and I do not yet have a firm resolution to share. I did not want that silence to continue without a word from us, so I am writing now to let you know exactly where things stand.
Please know this has not been set aside. We are actively following up on it with our supplier and keeping a close eye on things, and I will come back to you the moment I have something concrete to share, whether that is good news or simply the next real update.
Thank you so much for your patience and understanding in the meantime. If anything changes on your end, or if you have any questions at all, please just reply to this email and I will be right here.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-08T23:26:54.691327+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: debbie.trigg@atcarpentry.net
Hi,
I wanted to reach out myself with an honest update on order #1960, rather than leave you waiting without a word from us.
Right now we are still waiting to hear back on this from our supplier, and I do not have a final resolution for you just yet. I know that is not the answer you want, and I am sorry for the continued wait.
Please know this has not been dropped. We are actively chasing it up and keeping a close eye on it, and I will come back to you the moment I have something concrete to share, I will not let this go quiet on you.
You can also follow your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530930CN
Thank you so much for your patience while we get this sorted properly for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-08T22:25:49.638848+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mrsjanicecook@hotmail.com
Hi there,
I wanted to reach out myself with an update on order #1802, rather than leave you waiting to hear from us.
We are still following this up with our supplier directly, and I do not yet have a firm answer to give you. I know that is not the news you were hoping for, and I am sorry it is taking longer than it should.
Please know this has not been forgotten. We are actively chasing it on our end and I will come back to you the moment I have a proper update, rather than let the silence drag on.
Thank you for bearing with us, and I will be in touch again very soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-08T20:23:20.759398+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: jako.hirono@gmail.com
Hello,
I wanted to reach out myself with an honest update on order #1272, rather than let you sit without a word from us.
We are still following this up closely on our end, and I don't have a firm resolution to share with you just yet. I know that isn't the news you were hoping for, but please be assured this has not been set aside, we are actively staying on top of it and chasing it until it is properly sorted for you.
The moment there is real news to share, whichever way it goes, I will come straight back to you. In the meantime, if anything changes on your side or you have any questions at all, just reply here and I will look into it myself.
Thank you so much for bearing with us, I really do appreciate your patience.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-05T15:00:28.440179+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: shamita234z@gmail.com
Hi there,
I wanted to reach out myself with an update on order 3392, rather than leave you wondering.
We are still actively chasing this one on our end. It is currently with our supplier while we sort out the right resolution for you, and I do not have a firm answer just yet, but please know this has not been forgotten and we are staying on it.
You can keep an eye on the parcel's status here: https://marlow-london.com/apps/parcelpanel?nums=UL368857090YP
As soon as I have anything concrete to share, I will come straight back to you. If you have any questions in the meantime, just reply to this email and I will pick it up personally.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-05T15:00:09.589426+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andleep.rja@gmail.com
Hi there,
I didn't want to leave you without an update, so I wanted to check in myself.
Your order #2383 is still with us and we are actively chasing this one. We have an open check in with our supplier on it right now, and as soon as we hear back with anything concrete I will come straight back to you, I am not going to let this sit quietly.
I know that is not the firm answer you were hoping for today, and I am sorry for that. I just didn't want you waiting in silence while we sort it out.
You can keep an eye on the tracking here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
We will not stop until this is properly sorted for you, and I will follow up again as soon as I have something real to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-05T10:56:44.866748+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: roncarter03@btinternet.com
Hi there,
I wanted to reach out myself with an honest update on order #2326, rather than let things go quiet on you.
We are still waiting to hear back from our supplier on this one. I do not have a firm resolution for you just yet, but I want you to know this has not been forgotten, we are actively chasing it on our end and I will not stop until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989001990CN
As soon as I have a real update, whether that is from our supplier or anything new on tracking, I will come straight back to you. In the meantime, if anything changes on your end or you have any questions, just reply here and I will pick it up personally.
Thank you so much for your patience, it genuinely does not go unnoticed.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-05T03:38:19.551425+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: vernonroger79@gmail.com
Hi there,
I wanted to reach out myself with an update on order #2168, rather than leave you waiting without a word from us.
I know this still has not been fully resolved, and I am sorry it is taking longer than it should. I want you to know I have not forgotten about it, I am actively chasing this up to get it sorted properly for you, and I will not let it drop.
I do not have a firm answer just yet, but the moment I do, I will come straight back to you with it. If anything changes before then, or you have any questions at all in the meantime, just reply to this email and I will get back to you quickly.
Thank you for bearing with us, we will get this sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T23:35:48.609735+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: officialrockey32@gmail.com
Hello,
I wanted to reach out myself with an honest update on order 2350, rather than leave you waiting without a word.
Your order is still showing as being with the courier, and we are actively chasing this for you to get a firm resolution. I do not have a final answer just yet, but please know we have not forgotten about you and we will not stop until this is properly sorted.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
As soon as I have a real update, I will come straight back to you. If anything changes on your end in the meantime, or you have any questions at all, just reply to this email and I will be right here.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T21:33:46.992383+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: ronivignali@googlemail.com
Hi there,
I wanted to reach out myself with an update on order #3132, rather than leave you waiting to hear from us.
We are still following this up with our supplier at the moment, and I do not have a firm resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry for the wait.
I want to be straightforward with you rather than leave you in the dark: your order is marked as fulfilled on our end, and here is your tracking link so you can follow it yourself as well: https://marlow-london.com/apps/parcelpanel?nums=4PX3003018452530CN
Please know this has not been forgotten. We are actively chasing this with our team and we will not let it drop until it is properly sorted for you. As soon as I have something concrete to tell you, I will be straight back in touch.
In the meantime, if anything changes on your end or you have any questions at all, just reply to this email and I will be right here.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T15:25:32.858906+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: carapearson477@gmail.com
Hi there,
I did not want to leave you without an update on order #1335, even though I do not have a final answer for you just yet.
We are still actively chasing this with our supplier to get it resolved. They have acknowledged our query but have not yet confirmed the next step, so I want to be straight with you rather than go quiet while we wait. You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863616098CN
I know this is not the news you were hoping for, but please know we have not forgotten about you, and we will not stop until this is properly sorted. I will come back to you as soon as I have a firm answer.
Thank you so much for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T09:18:54.752074+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: quintomarianhazel@yahoo.com
Hi,
Thank you for your patience, and I am sorry you have not heard from us sooner on this.
I want to be upfront with you rather than leave you wondering. We are still waiting on confirmation from our supplier on your order, and I do not have a firm resolution to give you just yet. I know that is not the answer you were hoping for, and I am sorry for the wait.
Please know this has not been dropped. We are actively chasing it on our end and keeping a close eye on it, and I will come back to you myself as soon as I have a real update, I will not leave you in silence while this gets sorted.
You can also follow your order here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373387
If anything changes before I am back in touch, or if you have any questions in the meantime, just reply to this email and I will get straight to it.
Thank you again for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T08:18:59.316813+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andylamb1977@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #2683, rather than leave you waiting without a word.
I know this has been dragging on, and I am sorry it is not fully resolved yet. I am still actively chasing this on your behalf, and I have not forgotten about you. Right now I do not have a firm resolution to give you, but I did not want that to mean silence on our end.
You can still follow your parcel here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373833
I will keep pushing for a proper answer and will come back to you as soon as I have one. Thank you so much for your patience while I get this sorted, I will not stop until it is.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T08:18:47.310212+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: bonniefrost27@gmail.com
Hi there,
I didn't want to leave you without an update, even though I don't have everything fully resolved just yet.
Your order is still showing as fulfilled, and here is where things genuinely stand: we are still waiting to hear back from our supplier on this one, so I don't have a firm resolution for you yet. I know that is not the answer you were hoping for, and I am sorry for the wait.
Please know this has not been dropped. We are actively chasing it for you and I will not stop until it is properly sorted, one way or another.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653581YQ
I will come back to you as soon as I have a real update, and thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T07:19:44.968108+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: banks.robin1@btinternet.com
Hi there,
I wanted to reach out myself with an update on order #2480, rather than leave you waiting to hear from us.
I know this has been taking longer than it should, and I am sorry for that. We are still waiting to hear back from our supplier on this one, and I did not want another few days to pass without letting you know where things stand honestly.
To be clear, I have not forgotten about you and this has not been dropped. I am actively chasing this up and keeping a close eye on it, and I will come back to you the moment I have a real update, whether that is good news on the original item or another way to put this right for you.
You can also follow your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002994157705CN
Thank you for your patience while we get this sorted properly for you. I will not let this go quiet again.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T07:19:29.271729+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: cherylchitsa1@gmail.com
Hi there,
I wanted to reach out myself with an update on order #2933, rather than let you sit without hearing from us.
I don't have a final resolution for you just yet, I'm still following this up directly and keeping a close eye on it so it doesn't get left waiting. The moment I have something concrete to share, whether that's good news or just a clearer picture, I will come straight back to you.
In the meantime, you can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653489YQ
I know it's frustrating to wait without a clear answer, and I'm sorry this is taking longer than it should. You haven't been forgotten, and I won't stop chasing this until it's properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T07:19:05.150557+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: deborahmccory88@gmail.com
Hi,
I wanted to reach out myself with an honest update on order #2918, rather than leave you waiting to hear from us.
This one is still with our supplier and hasn't been fully resolved just yet. I know that's not the update you were hoping for, and I'm sorry we don't have this wrapped up for you already. I want to be straight with you rather than tell you it's sorted when it isn't.
What I can tell you is that we are actively chasing this one and keeping a close eye on it, and we will not let it drop until it's properly sorted for you. The moment I have anything concrete to share, I will come straight back to you.
You're also welcome to keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484341900YQ
Thank you for bearing with us, and please do reply here anytime if you'd like a further update in the meantime, I will not leave you in the dark on this.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-04T07:18:41.653466+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: simran.x@live.co.uk
Hi there,
I wanted to reach out myself with an honest update on order #2696, rather than leave you waiting to hear from us.
We are still chasing this with our supplier and do not have a firm resolution for you just yet. I know that is not the news you want, and I am sorry it is taking longer than it should. Please know this has not been dropped, we are actively following up on it and will not stop until it is properly sorted for you.
You can keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571709
As soon as we hear back with something concrete, I will come straight back to you with it. If you have any questions in the meantime, just reply here and I will help however I can.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T12:03:25.521794+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lynnescott22@yahoo.co.uk
Hi there,
I wanted to reach out personally with an update on order #2362, rather than leave you waiting to hear from us.
I know this has been taking longer than it should, and I am sorry for that. We are still waiting on confirmation from our supplier on this one, and I did not want another day to go by without letting you know where things stand.
Here is the honest picture right now: your order is showing as fulfilled, but we have not yet had a firm resolution back from the team handling it on our side. I am actively chasing this for you and will not let it drop until it is properly sorted.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700179397
As soon as I have a firm update, whether that is news that it is moving or anything else concrete, I will come straight back to you. Thank you so much for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T10:01:55.965362+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andrea.cookson1966@hotmail.co.uk
Hi there,
I wanted to reach out myself with an honest update on order #3315, rather than leave you waiting in silence.
We are still actively chasing this one up on our end, and I do not have a firm resolution to give you just yet. I know that is not the answer you want to hear, but I did not want another few days to pass without you hearing from us.
Here is where things stand: your order is still showing as processed on our side, and we are following up directly to get this moving and properly sorted for you. I promise we have not forgotten about it, and I will not stop chasing this until it is resolved.
You can follow any updates on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021336629CN
As soon as I have something concrete to share, I will come straight back to you. Thank you so much for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T07:59:14.164021+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: 8beatgag@gmail.com
Hello,
Thank you for your patience while we sort this out for you, and I am sorry you have had to wait this long for an answer.
I want to be honest with you rather than leave you wondering: we are still following this up on our end regarding order #1183, and we do not yet have a firm resolution to share with you. I know that is not the update you were hoping for, and I am sorry about that.
Please know this has not been set aside. We are actively chasing it and keeping a close eye on where things stand, and I will come back to you personally as soon as I have a real update to share, whether that is confirmation on next steps or a resolution.
Thank you for bearing with us. We will not stop until this is properly sorted for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T04:57:25.913365+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: myuhran70@gmail.com
Hi there,
I wanted to reach out myself with an update on order #3762, rather than leave you waiting to hear from us.
I know this hasn't been resolved yet, and I'm sorry for that. I want you to know we are actively chasing this for you behind the scenes and haven't forgotten about it. We are still waiting to hear back on getting this sorted properly, and I won't let it sit quietly, I'll keep pushing until we have a proper answer for you.
The moment I have something concrete to share, whether that's a firm resolution or next steps, I will come straight back to you with it, you won't need to chase us.
In the meantime, you're welcome to keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=UL404081093YP
Thank you so much for your patience while we get this properly sorted, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T04:57:00.160339+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mjpbladerunnerltd@yahoo.com
Hi there,
I wanted to reach out myself with an honest update on order #2787, rather than leave you wondering.
We are still waiting on confirmation from our supplier on this one, and I did not want another day to go by without letting you know where things stand. I know that is not the resolution you are hoping to hear just yet, and I am sorry for the wait.
Please know this has not been set aside. We are actively chasing it on our end and keeping a close eye on it, and I will not stop following up until we have a proper resolution for you.
You can also keep an eye on the shipment yourself here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002706540CN
As soon as I hear anything back, I will come straight to you with a real update. Thank you so much for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T03:56:18.669112+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: claire@ukuser.com
Hi there,
I wanted to reach out myself with an honest update on order #1991, rather than let you sit without one.
We are still actively working on getting this sorted for you. Your case is with our team and we are continuing to chase it on your behalf, I have not forgotten about you and I will not stop until this is properly resolved.
I do not have a firm resolution to share just yet, but I did not want to leave you waiting in silence. The moment I have a real update, I will come straight back to you with it.
You can keep an eye on your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953962CN
Thank you so much for your patience while we get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T03:55:46.201068+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lesleyrush@hotmail.com
Hello,
I wanted to reach out myself with an honest update on order 1877 rather than leave you waiting without one.
Your parcel has shipped and is currently in transit, you can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619200707227026
At the same time, we are still actively chasing a separate point with our supplier on this order, and I do not yet have a firm resolution to give you. I did not want to let more time pass without checking in, so please know this has not been forgotten, we are on it and following up until it is properly sorted.
I will come back to you as soon as I have a real update. If anything changes on your end in the meantime, or you have any questions at all, just reply here and I will look into it personally.
Thank you for your patience, we will not stop until this is sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-03T02:55:07.962372+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out personally with an update on order #1070, rather than leave you waiting without word from us.
I know this has already taken longer than it should have, and I am sorry for that. Please know we have not forgotten about you. We are continuing to follow up on getting this resolved for you, and we are pushing to get this moving as quickly as we possibly can.
At this moment I do not have a final resolution to share yet, but please be assured we are staying on top of this and will not let it drop. The moment I have a firm update, I will come straight back to you with it.
Thank you so much for your patience while we sort this out. Please do not hesitate to reach out if there is anything else on your mind in the meantime.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T23:53:00.090090+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lil_kim_4life@hotmail.com
Hi there,
I wanted to reach out personally with an update on order #233, rather than leave you waiting without a word from us.
We are still following this up on our end and do not have a final resolution for you just yet. I know that is not the news you were hoping for, and I am sorry it is taking longer than it should. Please know this has not been forgotten or set aside, we are actively chasing it and staying on it until it is properly sorted for you.
As soon as I have a firm update, I will come straight back to you with it. In the meantime, if anything changes on your end or you have any questions at all, just reply here and I will look into it personally.
Thank you so much for your patience with us, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T22:51:29.986268+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: danieldix@btinternet.com
Hi there,
Thank you for your patience, I know the wait on this one has been frustrating, and I did not want to leave you without an update.
I can see your order #1332 is still with us while we chase this up on our end. We reached out to our supplier about the issue and are waiting on their final confirmation before we can tell you exactly how this will be resolved. I do not have a firm answer yet, but I want to be upfront with you rather than go quiet.
Please know I have not forgotten about you, I am actively keeping an eye on this and following up until it is properly sorted. As soon as I hear back I will come straight to you with the next steps.
In the meantime, you can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863615992CN
Thank you again for bearing with us, I will be in touch very soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T21:50:31.781399+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order #1055, rather than leave you waiting without word from us.
We are still following up with our supplier on this, and I do not yet have a final resolution to share. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively chasing it on our end and keeping a close watch on your order, and I will come back to you the moment there is something concrete to report. We will not stop until this is properly sorted for you.
Thank you so much for your patience while we get this right.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T20:49:41.345403+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1101, rather than leave you waiting without a word from us.
We are still following up with our supplier on this, and I do not have a final resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for how long this has taken so far.
Please know this has not been set aside or forgotten. We are actively chasing it on our end, and I will not stop until it is properly sorted for you. The moment I have something concrete to share, whether that is a resolution or a clearer timeline, I will come straight back to you.
Thank you so much for your patience while we get this right. If anything else is on your mind in the meantime, just reply here and I will get back to you quickly.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T18:48:20.194025+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sarahviv@yahoo.com
Hi there,
I wanted to reach out myself with an honest update on order #1953, rather than leave you waiting without a word from us.
I can tell you we are still actively chasing this one for you. We do not have a firm resolution to give you just yet, but I did not want that to mean silence on our end, so please do not think you have been forgotten, you have not.
You can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530763CN
I know this is not the definite answer you were hoping for today, but I want you to know we will not let this drop. I will come back to you personally with a proper update as soon as I have one, and we will see this through until it is sorted.
Thank you so much for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T17:47:39.095207+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order #1102, rather than let you wonder what is happening.
We are still waiting to hear back from our supplier on this one. I know that is not the firm answer you were hoping for, and I am sorry we cannot give you a final resolution just yet. I want to be upfront with you rather than leave you guessing.
Please know this has not been set aside. We are actively following up on it and keeping a close eye on it until we have a real answer for you. The moment we hear back, I will come straight to you with next steps.
Thank you so much for your patience while we sort this out properly. If anything changes on your end, or you simply want to check in, just reply to this email and I will be right here.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T17:47:18.896573+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
Thank you for your patience, and I am sorry you are still waiting for a proper resolution on order #1073.
I want to be straightforward with you rather than leave you wondering: we are still waiting to hear back from our supplier on this, and I do not have a firm resolution to share with you just yet. I know that is not the news you were hoping for.
Please know this has not been set aside. We are actively following up on it from our end, and we will keep pushing until it is properly sorted for you. The moment we have a real update, I will come straight back to you with it.
Thank you again for bearing with us, it is genuinely appreciated.
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T15:46:21.237764+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
Thank you for your patience, and I am sorry we do not have a final answer for you just yet.
I wanted to reach out honestly rather than leave you waiting in silence. We can see your order has been delivered, but we are still actively chasing this up with our supplier to get it properly sorted for you, and we have not had a firm resolution back from them yet.
I know that is not the news you were hoping for, and I am sorry it is taking longer than it should. Please be assured this has not been forgotten, we are continuing to push for an answer on our end and I will come straight back to you the moment I have something concrete to share.
Thank you so much for bearing with us, we will not stop until this is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T15:45:56.170082+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
Thank you so much for your patience, and I wanted to reach out myself rather than leave you waiting without a word.
I do not have a firm resolution for you just yet. We are still following up directly on this, and I want to be honest with you rather than tell you something is settled when it is not.
What I can tell you is that we are actively chasing this on our end and keeping a close eye on it. This has not been forgotten, and we will not stop until it is properly sorted for you.
I know waiting for an answer is genuinely frustrating, and I am sorry it is taking longer than it should. The moment I have a real update, I will come straight back to you.
If you have any questions in the meantime, or anything changes on your side, just reply to this email and I will pick it up straight away.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T14:45:02.415336+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out with a quick, honest update on order #1529, because I know this has already taken longer than it should and I don't want to leave you wondering what is happening.
We are still waiting to hear back on this, and I don't have a firm resolution for you just yet. I know that isn't the answer you were hoping for, and I am sorry for the continued wait.
Please know this has not been forgotten. We are actively chasing it up and keeping a close eye on it for you, and I will come straight back to you the moment there is real news to share. We will not stop until this is properly sorted.
Thank you so much for your patience so far, it really is appreciated. If anything changes on your side in the meantime, or you have any questions at all, just reply to this email and I will come back to you straight away.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T12:42:50.984424+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I didn't want any more time to pass without a proper update from us, even though I don't have everything wrapped up just yet.
I can confirm your order has been delivered, and you can see the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002932743724CN
I know that is not the full resolution you are waiting on. I am still chasing this up on our end to get it properly sorted for you, and I have not forgotten about it, I just don't have a final answer to give you yet. I did not want to leave you sitting in silence while that is worked out.
I am genuinely sorry for the wait. As soon as I have something concrete to share, I will come straight back to you with it. In the meantime, if anything changes or you have any questions at all, just reply to this email and I will pick it up straight away.
Thank you for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T12:42:32.479625+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sophiegreen28@hotmail.com
Hi there,
I wanted to reach out myself with an honest update on order #1534, rather than leave you waiting to hear from us.
I know this has already taken longer than it should, and I am sorry for that. We are still following up directly with our supplier on this, and I do not have a firm resolution to share with you just yet.
I want you to know this has not been forgotten or set aside. We are actively chasing it on our end, and the moment I have a real update for you, whether that is confirmation of next steps or a timeline, I will come straight back to you.
Thank you for bearing with us while we get this properly sorted. If anything changes on your side in the meantime, or there is anything you would like to add, just reply here and it will come straight to me.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T12:42:03.648594+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out myself with an honest update on order 1368, rather than leave you waiting without a word.
Your parcel has shown as delivered on tracking, but I know that is not the end of the story here, there is still an open question on this order that we have not got a firm answer on yet. I am actively chasing this with our supplier right now, and I have not forgotten about you.
I do not have a final resolution to give you just yet, but I want you to know I am staying on this until it is properly sorted, and I will come back to you as soon as I have a real update rather than leave you wondering.
You can see the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002875071700CN
Thank you so much for your patience while I get this straightened out for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T12:41:51.357106+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out myself with an honest update on order 1540, rather than let things go quiet on our end.
I know you are still waiting on a resolution here, and I am sorry it is taking longer than it should. I have not forgotten about you. We are actively chasing this up with our supplier right now to get this sorted properly for you.
At the moment I do not have a firm answer back from them yet, so I do not want to promise you a date I cannot be sure of. What I can promise is that I am staying on this and will not let it drop. The moment I hear anything back, you will be the first to know.
Thank you for your patience while we get this right for you. If anything changes on your end in the meantime, or you think of anything else that would help, just reply here and it will come straight to me.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T11:41:40.673941+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: pip@fipflap.com
Hi there,
I did not want you to be left waiting without hearing from us, so I wanted to reach out myself with an honest update on order 1474.
I know this has been going on longer than it should, and I am sorry for that. I have been actively chasing this with our supplier on your behalf, and right now I do not yet have a firm resolution to give you, but please know this has not been forgotten and I am not letting it drop.
The moment I have something concrete to tell you, I will come straight back to you. Thank you for bearing with us while we get this properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T11:41:07.897034+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting without hearing from us, so I wanted to check in myself with where things stand on order #1499.
I am still actively chasing this up for you, and I do not have a firm resolution to share just yet. I know that is not the update you were hoping for, and I am sorry for the continued wait. Please know I have not forgotten you, and I will not stop following this up until it is properly sorted.
As soon as I have something concrete to tell you, I will come straight back to you, I promise you will not need to chase me for it.
Thank you so much for your patience in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T10:39:39.740034+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I did not want to leave you waiting in silence, so I wanted to reach out with an honest update on order #1426.
I can see the parcel has been delivered, but I know that is not the end of the story for you, there is still something we are working to put right, and I do not want you wondering whether we have forgotten about it. We have not.
I am actively chasing this with our supplier right now to get it resolved for you, and I will be honest, I do not have a firm answer back from them just yet. The moment I hear anything concrete, I will come straight back to you with it.
I am sorry for the wait. I promise I will not let this drop until it is properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T07:25:27.491922+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out with an honest update on order #1453, rather than leave you waiting without a word.
I can see your order has reached you, and I know there is still an issue with it that we have not fully resolved yet. I have not forgotten about this, and I am still actively chasing our supplier for a firm answer so we can get this properly sorted for you.
I do not have a confirmed resolution to share just yet, but I did not want that to mean silence on our end. I am keeping this moving and will come back to you the moment I have a real update, and I will not stop until this is sorted properly.
You can also follow the parcel details here if it is ever useful: https://marlow-london.com/apps/parcelpanel?nums=4PX3002917048424CN
Thank you so much for your patience while we get this right for you. If anything changes on your end in the meantime, just reply here and I will pick it straight back up.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-02T06:24:12.567488+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I didn't want to leave you waiting without a word from us, so here is an honest update on order #1262.
I know there is still an open issue here that we have not resolved yet, and I am genuinely sorry it is taking this long. I am actively chasing this up on your behalf, and right now I do not have a firm resolution to give you, but please know I have not forgotten you and I will not stop until this is properly sorted.
The moment I hear anything back, I will come straight to you with the next steps rather than leaving you to wonder. If anything changes on your side in the meantime, or you have any questions at all, just reply to this email and I will pick it up straight away.
Thank you so much for your patience, it really does mean a lot.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-01T19:01:57.794715+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: debbie.trigg@atcarpentry.net
Hi,
I wanted to reach out myself with an update on order #1960, rather than leave you waiting to hear from us.
Your order is marked as fulfilled and a shipping label has been created, but we are still waiting on confirmation from our supplier before we can tell you exactly where things stand next. I know that is not the firm answer you want, and I am sorry for the uncertainty in the meantime.
Please know this has not been forgotten. We are actively chasing this up on our end, and I will not stop following up until we have a proper resolution for you. The moment I hear anything back, I will come straight to you with it.
You can also follow your tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530930CN
Thank you so much for your patience while we get this sorted, it is genuinely appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-10-01T19:01:38.969866+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mrsjanicecook@hotmail.com
Hi there,
I wanted to reach out myself with an honest update on order #1802, rather than leave you waiting to hear from us.
We are still following this up with our supplier and do not have a firm resolution for you just yet. I know that is not the answer you were hoping for, and I am sorry it is taking longer than it should.
Please know this has not been dropped. We are actively chasing it on our end and I will not stop until it is properly sorted for you. As soon as I have a real update, good or bad, I will come straight back to you with it.
Thank you for your patience in the meantime, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Discord thread that produced this draft:
No Discord context captured.
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: rozminlalani1156@gmail.com
Hi there,
We noticed the payment for your order was disputed with your bank. We'd genuinely like to know what went wrong on our end, is there anything we can help sort out for you?
Just reply to this email and let us know, we're happy to help however we can.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-28T14:38:55.539479+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: shamita234z@gmail.com
Hi there,
I wanted to reach out with a quick update on order #3392, rather than leave you waiting to hear from us.
We are still chasing this one up on our end, and I do not have a final resolution for you just yet. I know that is not the news you were hoping for, but I did not want to go quiet on you in the meantime. Please know we have not forgotten about this and we will not stop until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=UL368857090YP
As soon as I have a firm update, I will come straight back to you. Thank you so much for your patience with us, it really is appreciated, and I am sorry for the continued wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-28T14:38:44.934772+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andleep.rja@gmail.com
Hi there,
I wanted to reach out with an update on order #2383, even though I don't have everything fully resolved just yet.
We're still waiting to hear back from our supplier on this one, and I did not want to leave you without any word in the meantime. I know that is not the news you were hoping for, and I am sorry for the wait.
Here is where things stand: we are actively chasing this up on our end and staying on it until we get a clear answer. The moment we hear back, I will let you know straight away.
You can also keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706844895
Thank you for bearing with us, we have not forgotten about you and we will not stop until this is properly sorted.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-28T11:36:48.182523+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: airu0130k@icloud.com
Hello,
I wanted to reach out myself with an honest update on order #1374, rather than leave you waiting to hear from us.
I know this has already taken longer than it should have, and I am sorry for that. We have not forgotten about you. We are actively following up with our supplier on this right now, and I do not yet have a firm resolution to share, but I did not want that to mean silence on our end.
Please know we are staying on top of this and will not let it drop. As soon as I have something concrete to tell you, I will come straight back to you with it. If anything changes on your side in the meantime, or if you would like to share any more details, just reply to this email and it will come straight to me.
Thank you so much for your patience while we get this sorted properly for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-28T10:34:38.925723+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: roncarter03@btinternet.com
Hi there,
I wanted to reach out myself with an honest update on order #2326, rather than leave you waiting to hear from us.
We are still following this up with our supplier and do not have a firm resolution to share with you just yet. I know that is not the news you were hoping for, and I am sorry for the continued wait. Please know this has not been forgotten on our end, we are actively chasing it and staying on top of it until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989001990CN
As soon as we hear anything concrete, I will come straight back to you. Thank you so much for your patience in the meantime, we will not stop until this is resolved.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-28T03:20:21.199958+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: vernonroger79@gmail.com
Hi there,
I wanted to reach out with an honest update on order #2168, rather than leave you waiting to hear from us.
I know this still hasn't been resolved, and I'm sorry it's taking as long as it has. I want you to know we haven't forgotten about this. We are actively chasing it on our end and following up with our team to get this sorted properly for you.
I don't have a firm answer to give you just yet, but please know we will not let this drop. I will come back to you personally the moment I have a real update.
In the meantime, you're welcome to keep an eye on your parcel here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107877
Thank you so much for your patience, I know it has been a long wait, and I will be in touch again as soon as I have something concrete to share.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T23:14:38.045726+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: officialrockey32@gmail.com
Hi there,
I wanted to reach out with an honest update on your order 2350, rather than leave you sitting in silence.
We are still waiting to hear back from our supplier on this, and I don't have a firm resolution to give you just yet. I know that isn't the answer you were hoping for, and I'm sorry for the continued wait.
Please know we haven't forgotten about you. We are actively chasing this up on our end and keeping a close eye on where things stand, and I will come back to you personally the moment we have a real update, not just another holding note.
You can also follow your tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
Thank you so much for your patience while we get this sorted properly for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T21:09:55.100828+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: ronivignali@googlemail.com
Hi there,
I didn't want you to be left without an update, so I wanted to reach out myself.
Your order is still moving through our shipping process, and I can see it with the courier under tracking number 4PX3003018452530CN. I know that is not the firm answer you are looking for, and I am sorry for the uncertainty in the meantime.
We are actively chasing this for you on our end to get you a clearer picture, and I promise we will not let this sit quietly. The moment I have anything more concrete to share, whether that is movement on the tracking or news from our side, I will come straight back to you.
In the meantime you can follow the live progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003018452530CN
Thank you so much for your patience while we get this sorted properly for you. I have not forgotten about you, and I will be back in touch soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T18:04:19.063451+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: airtech.t305zy@gmail.com
Hello,
Thank you for your patience, and I am sorry that we don't have this fully sorted for you yet.
I want to be honest with you rather than leave you wondering: order #1387 is still with us as we work through this, and we do not have a firm resolution to share just yet. I know that is not the update you were hoping for, and I am sorry for the continued wait.
Please know this has not been set aside. We are actively following up on it internally and staying on top of it, and I will not stop chasing this until it is properly resolved for you. As soon as I have anything concrete to share, whether that is news on your order or the next step, I will come straight back to you.
Thank you again for your patience and understanding while we get this right for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T14:01:19.195796+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: carapearson477@gmail.com
Hi there,
I didn't want to leave you waiting without a word, so here is exactly where things stand with order #1335.
We are still working directly with our supplier to sort this out properly, and I don't have a firm resolution to hand you just yet. What I can tell you honestly is that we are actively chasing this on your behalf, we have not dropped it, and we will not stop until it is properly sorted.
You can follow the live status of your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863616098CN
The moment I have something concrete to share, whether that is confirmation of next steps or anything else real, I will come straight back to you rather than leave you guessing.
Thank you for your patience so far, I know waiting like this is frustrating, and I promise you have not been forgotten.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T08:57:56.685889+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: quintomarianhazel@yahoo.com
Hi there,
I wanted to reach out with an honest update on order #2714, rather than leave you waiting without word from us.
We are still waiting to hear back from our supplier on this, and I don't have a firm resolution for you just yet. I know that isn't the answer you were hoping for, and I'm sorry for the continued wait, it isn't what we want for you either.
Please know this hasn't been forgotten. We are actively chasing this up on our side and staying on top of it until it's properly sorted for you.
You can also keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373387
As soon as I have a firm update, I will come straight back to you. Thank you for bearing with us in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T07:56:41.945295+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andylamb1977@gmail.com
Hi there,
I wanted to reach out myself with an honest update on order #2683, rather than leave you waiting to hear from us.
We are still following this up with our supplier and do not have a firm resolution just yet. I know that is not the news you were hoping for, and I am sorry for the continued wait. Please know this has not been forgotten, we are actively chasing it and staying on it until it is properly sorted for you.
You can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373833
As soon as I have anything more concrete to share, I will come straight back to you. If anything changes on your end in the meantime, or you just want to check in, please do reply here, I am keeping a close eye on this one.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T07:56:24.042359+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: bonniefrost27@gmail.com
Hi there,
I wanted to reach out with an honest update on order #2951, rather than leave you waiting without a word.
We are still following this up with our supplier and do not have a firm resolution just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait.
Here is where things actually stand right now: your order is showing as fulfilled, and the label has been created with the courier, but we have not seen the parcel move past the first stage yet. I do not want to guess or promise a date I cannot back, so I would rather be straight with you about that.
Please know this has not been forgotten. We are actively chasing it on our end and will not let it sit quietly, I will come back to you the moment there is real news to share.
You can also keep an eye on the tracking yourself here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653581YQ
Thank you so much for your patience, it really is appreciated, and I will be in touch again soon.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T06:56:47.984219+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: banks.robin1@btinternet.com
Hi there,
I wanted to reach out with an honest update on order #2480, rather than leave you waiting without a word from us.
We are still actively chasing this with our supplier on your behalf, and I don't have a firm resolution to share with you just yet. I know that isn't the news you were hoping for, and I'm sorry for the continued wait.
Please know this hasn't been forgotten, it is being followed up on right now, and I will come back to you the moment I have something concrete to share. We won't stop until this is properly sorted for you.
You're welcome to keep an eye on the order here as well: https://marlow-london.com/apps/parcelpanel?nums=4PX3002994157705CN
Thank you for bearing with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T06:56:30.643722+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: cherylchitsa1@gmail.com
Hello,
I wanted to reach out with an honest update on your order #2933 rather than leave you waiting without word.
We are still chasing this one down for you. It has not been forgotten, and I do not have a firm resolution to give you just yet, but I want to be straight with you about where things stand rather than go quiet.
Here is what I can tell you: your order shows as fulfilled on our end, and you can follow it here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484653489YQ
We are actively following up on our side to get this properly sorted for you, and I will not let this drop. As soon as I have anything solid to share, whether that is movement on the parcel or a resolution, I will come straight back to you.
Thank you for your patience while we get this right. If anything changes on your end in the meantime, or if you have any questions at all, just reply to this email and I will be straight on it.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T06:56:21.032280+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: deborahmccory88@gmail.com
Hi there,
I wanted to reach out with an honest update on order #2918, rather than leave you waiting without word.
We are still following this up with our supplier and do not have a final resolution just yet. I know that is not the answer you were hoping for, and I am sorry for how long this has taken. Please know we have not forgotten about you, we are actively chasing this on our end and will not let it drop until it is properly sorted.
You can keep an eye on your tracking here: https://marlow-london.com/apps/parcelpanel?nums=WNBAA0484341900YQ
As soon as we hear anything concrete, or there is any change at all, I will come straight back to you. If you have any questions in the meantime, just reply to this email and I will get back to you personally.
Thank you so much for your patience with us.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-27T06:56:00.229815+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: simran.x@live.co.uk
Hi there,
I didn't want to leave you waiting without a proper word from us, so here is an honest update on order 2696.
We are still following this up on your behalf and do not have a firm resolution to share just yet. I know that is not the news you were hoping to hear, and I am sorry for the continued wait, it is a longer process than we would like too.
Please know this has not been forgotten. We are actively chasing this for you, and we will not stop until it is properly sorted.
You can also keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571709
As soon as I have something concrete to share, I will come straight back to you. Thank you so much for bearing with us in the meantime.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Discord thread that produced this draft:
No Discord context captured.
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: carol.fisher7.cf@gmail.com
Hi there,
We noticed the payment for your order was disputed with your bank. We'd genuinely like to know what went wrong on our end, is there anything we can help sort out for you?
Just reply to this email and let us know, we're happy to help however we can.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T11:36:57.553785+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lynnescott22@yahoo.co.uk
Hi there,
I didn't want to leave you waiting without a word, so I wanted to reach out with an honest update on order #2362.
We are still following this up on our end and don't have a firm resolution for you just yet. I know that's not the answer you were hoping for, and I'm sorry for the continued wait, this has not been forgotten and we are actively chasing it for you.
I'll keep a close eye on things and come back to you the moment I have real news, and I won't stop chasing this until it's properly sorted for you.
In the meantime, you can also follow your order here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700179397
Thank you so much for bearing with us, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T09:34:30.335336+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: andrea.cookson1966@hotmail.co.uk
Hi there,
I didn't want to leave you waiting without a word, so I wanted to send you an honest update on order 3315.
I have been chasing this directly, and right now we are still waiting to hear back with a firm resolution. I know that isn't the update you were hoping for, and I'm sorry for the continued wait.
Here is where things stand on our end: your order shows as fulfilled, and you can follow any movement here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021336629CN
I haven't forgotten about this, and I won't stop chasing it until it's properly sorted for you. The moment I have something concrete to share, I will come straight back to you.
Thank you so much for your patience, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T04:30:22.498060+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: myuhran70@gmail.com
Hi there,
I wanted to reach out with an update on order #3762, rather than leave you waiting to hear from us.
Your order is currently showing as fulfilled, and you can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL404081093YP
I know this has been taking longer than it should, and I am sorry for that. I want to be honest with you rather than just tell you what you want to hear, so here is exactly where things stand: we are still following this up on our end and do not have a firm resolution to give you just yet. I have not forgotten about this, and I will not let it drop.
We are actively chasing this for you and keeping a close eye on it, and I will come back to you the moment I have something more concrete to share. If anything changes on the tracking in the meantime, you will see it update at the link above.
Thank you so much for your patience while we get this properly sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T04:30:09.428515+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: mjpbladerunnerltd@yahoo.com
Hi there,
I didn't want to leave you waiting without a word, so here is an honest update on order 2787.
Your order is fulfilled, and we are still following up on it with our supplier while we wait for their reply before we can confirm a firm next step. I don't have a firm resolution for you just yet, but please know we are actively chasing this on your behalf and keeping a close eye on it. We will not let it drop.
You can also follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003002706540CN
I'm sorry for the uncertainty in the meantime. As soon as we hear something concrete, we will come straight back to you. If anything changes on your side, or you just want to check in, please reply here any time.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T03:27:15.364368+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: claire@ukuser.com
Hi there,
I wanted to reach out to you directly with an update on order 1991, rather than let more time pass without a word from us.
I know this has been dragging on longer than it should, and I am sorry for that. We are still actively chasing this up on our end to get it resolved properly for you, and there is no firm resolution to share just yet. I did not want to leave you sitting in silence while that is worked out.
Please know we have not forgotten about you, and we will not stop until this is properly sorted. The moment I have a real update, I will come straight back to you with it.
In the meantime, you can keep an eye on the tracking here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002971953962CN
Thank you so much for your patience while we get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T03:26:49.598674+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lesleyrush@hotmail.com
Hi there,
I wanted to reach out with an honest update on order #1877, rather than leave you waiting without a word.
There is still a question mark on our end that I have not got a final answer on yet, and I do not want to promise you a resolution before I actually have one. What I can tell you is that I am actively chasing this for you and I will not let it drop until it is properly sorted.
In the meantime, the good news is your parcel is genuinely moving, it is currently in transit. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619200707227026
I will come back to you as soon as I have a firm update. Please do reply any time if you want to check in, I would rather you hear it from me than be left wondering.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T02:25:52.958040+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to reach out with an honest update on order #1070, rather than leave you waiting without word from us.
We are still following up with our supplier on this one, and we do not yet have a final resolution to share. I know that is not the news you were hoping for, but I did not want another stretch of silence to go by without checking in.
Please know this has not been set aside. We are actively chasing it on our end and staying on top of it until it is properly sorted. As soon as we have anything concrete to share, whether that is a resolution or simply a clearer picture of timing, I will come straight back to you.
Thank you for your patience so far, and I am sorry this is taking longer than any of us would like. We will not stop until this is resolved for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-26T00:23:47.842985+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: kanzaki1108@icloud.com
Hi there,
I wanted to reach out myself with an honest update on order #2347, rather than leave you waiting without word.
We are still following this up on our end, and I do not have a firm resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for the continued wait, it is not the experience we want you to have.
Please know this has not been forgotten. We are actively chasing it and staying on top of it, and I will come back to you personally the moment I have something concrete to share, I will not let this sit quietly.
Thank you so much for your patience so far, it really is appreciated, and please do reach out any time in the meantime if you would like to check in.
Warmly,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T23:22:58.397458+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: lil_kim_4life@hotmail.com
Hi there,
I wanted to reach out with an honest update on order #233 rather than leave you waiting to hear from us.
We are still following this up on our end, and at the moment we do not have a firm resolution to share with you just yet. I know that is not the answer you were hoping for, and I am sorry for how long this has dragged on.
Please know this has not been forgotten. We are actively chasing it and staying on top of it, and I will not stop until we get this properly sorted for you. As soon as I have a real update, whatever it is, I will come straight back to you with it.
Thank you so much for your patience so far, it really is appreciated.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T21:20:14.473564+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: danieldix@btinternet.com
Hi there,
I wanted to reach out with an honest update on your order #1332, even though I do not have a final answer for you just yet.
I know this has been dragging on, and I am sorry for that. I have been chasing our supplier directly on this, and while they have come back to me, we are still waiting on a firm resolution, so I do not want to tell you it is sorted when it genuinely is not yet.
Please know I have not forgotten about this and I am staying on it until we get a proper answer. As soon as I hear anything concrete, I will come straight back to you.
In the meantime, you can keep an eye on things here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002863615992CN
Thank you so much for your patience, I know it is asking a lot of you, and I will be back in touch the moment there is real news.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T21:19:39.186258+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
ใไธ่ฉฑใซใชใฃใฆใใใพใใ
NAGI Tokyo ใซในใฟใใผใตใใผใใฎใฆใญใงใใใใพใใ
ใๆณจๆ็ชๅท1055ใซใคใใพใใฆใใพใ ใๅพ
ใใใใฆใใพใฃใฆใใใพใใใจใๅฟใใใ่ฉซใณ็ณใไธใใพใใ้ทใใๅพ
ใกใใใ ใใฆใใใซใใใใใใใใใใพใง่ฉณใใใ้ฃ็ตกใใงใใฆใใใใ็ณใ่จณใใใใพใใใงใใใ
็พๅจใฎ็ถๆณใจใใพใใฆใฏใใตใใฉใคใคใผๅดใซ็ขบ่ชใไพ้ ผใใฆใใใ็พๆ็นใงใฏใพใ ๆ็ต็ใชๅ็ญใๅใๅใใฆใใใพใใใๆฑบใใฆๆพ็ฝฎใใฆใใใใใงใฏใชใใ็งใฉใใ็ถ็ถใใฆใตใใฉใคใคใผใธ็ถๆณใฎ็ขบ่ชใ่กใฃใฆใใใพใใ
ๆใๅ
ฅใใพใใใ็พๆ็นใง็ขบๅฎ็ใชๆฅไปใใๅฑใไบๅฎใชใฉใใไผใใใใใจใใงใใพใใใ่ชคใฃใใๆกๅ
ใใใใใใใๆญฃ็ดใช็ถๆณใใไผใใใใใใใฎใใใชใ้ฃ็ตกใจใชใใพใใใใจใใ็่งฃใใใ ใใพใใจๅนธใใงใใ
ๅใใใใใใพใใใใๅคๆๆฌก็ฌฌใใใซใ้ฃ็ตกใใใฆใใใ ใใพใใ่งฃๆฑบใใใพใง่ฒฌไปปใๆใฃใฆๅฏพๅฟใใใใพใใฎใงใไปใใฐใใใๆ้ใใใใ ใใพใใจๅนธใใงใใ
ใไธไพฟใใๅฟ้
ใใใใใใฆใใใพใใใจใ้ใญใฆใ่ฉซใณ็ณใไธใใพใใไฝใใไธๆใช็นใใใใใพใใใใใใคใงใใๆฐ่ปฝใซใ้ฃ็ตกใใ ใใใพใใ
ใฆใญ (Yuki)
ใซในใฟใใผใตใใผใ (Customer Care)
NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T20:17:25.043031+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
Thank you for your patience, and I am sorry I do not have this fully wrapped up for you yet.
I wanted to reach out myself rather than let things go quiet on you. I have been following up on order #1101, and at the moment we are still waiting to hear back with a firm resolution. I know that is not the news you were hoping for, and I understand the wait is frustrating.
Please know this has not been forgotten. I am continuing to chase this for you and will not let it drop until it is properly sorted. As soon as I have anything concrete to share, whether that is a timeline or a resolution, I will come straight back to you.
If anything changes on your end in the meantime, or if you simply want to check in, please just reply here and I will look into it right away.
Thank you again for your understanding and patience with this.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T18:14:38.022678+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: sarahviv@yahoo.com
Hi there,
I wanted to check in personally about order #1953, even though I do not have everything wrapped up for you just yet.
I know you have been waiting on this, and I am sorry it is taking longer than it should. Here is honestly where things stand: we are still chasing this up with our supplier and do not have a firm resolution back from them yet. I have not forgotten about you, and I will not let this drop until it is properly sorted.
The moment I hear anything back, I will come straight to you with a real update, not just a holding note like this one.
In the meantime, you can also follow your order here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968530763CN
Thank you so much for your patience while we get this right for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T17:12:42.789691+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
ใใคใNAGI Tokyoใใๅฉ็จใใใ ใใ่ช ใซใใใใจใใใใใพใใใซในใฟใใผใตใใผใใฎใฆใญใงใใใใพใใ
ใๆณจๆ็ชๅท1102ใฎไปถใซใคใใพใใฆใใพใ ๆ็ต็ใชใๆกๅ
ใใงใใฆใใใใๅคงๅค็ณใ่จณใใใใพใใใ้ทใใใๅพ
ใใใใฆใใพใฃใฆใใใพใใใจใๅฟใใใ่ฉซใณ็ณใไธใใพใใ
็พๅจใใตใใฉใคใคใผใธใฎ็ขบ่ชใ็ถ็ถใใฆ่กใฃใฆใใใๆ
ๅฝใใผใ ใใๅ็ญใๅฑใๆฌก็ฌฌใ้ใใใซใๆกๅ
ใงใใใใ้ฒใใฆใใใพใใๆใๅ
ฅใใพใใใ็พๆ็นใงใฏใพใ ็ขบๅฎ็ใชใๆกๅ
ใใงใใๆฎต้ใซใฏ่ณใฃใฆใใใพใใใ
ใๅฎขๆงใซใฏใๅฟ้
ใจใไธไพฟใใใใใใฆใใพใๅคงๅคๆ็ธฎใงใใใ็งใฉใใๆฌไปถใๆฑบใใฆๆพ็ฝฎใใฆใใใใ่งฃๆฑบใซ่ณใใพใง่ฒฌไปปใๆใฃใฆๅฏพๅฟใใฆใพใใใพใใ็ถๆณใๅใใๆฌก็ฌฌใๅฟ
ใๆนใใฆใ้ฃ็ตกใใใใพใใฎใงใไปใใฐใใใๆ้ใใใใ ใใพใใจๅนธใใงใใ
ใไธๆใช็นใใไธๅฎใช็นใใใใใพใใใใใใคใงใใใฎใกใผใซใซใ่ฟไฟกใใ ใใใพใใ
ๅผใ็ถใใฉใใใใใใใ้กใใใใใพใใ
ใฆใญ (Yuki)
ใซในใฟใใผใตใใผใ (Customer Care)
NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on MANUFACTURER โ no supplier answer yet
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T17:12:26.435284+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=manufacturer)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hello,
I wanted to check in myself about order #1073, rather than leave you waiting without a word.
I know this has already taken longer than it should, and I am sorry for that. I have not forgotten about you, and I do not have a final resolution to share just yet, but I want you to know this has not been dropped on our end. We are still actively following up on this with our supplier to get it sorted properly for you, and I am keeping a close eye on it myself.
As soon as I have a firm update, I will come straight back to you with it. In the meantime, if anything changes on your side or you have any questions at all, please just reply to this email and I will be right here.
Thank you so much for your patience with us. We will not stop until this is properly sorted for you.
Warm regards,
Yuki
Customer Care, NAGI Tokyo โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T15:10:42.020488+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I didn't want to leave you waiting without hearing from us, so I wanted to check in with a proper update on order 1455.
I can see your order was delivered, and I know we still owe you a proper resolution here. I'm still following up with our supplier on this and I don't have a firm answer to give you just yet, but I want you to know I haven't forgotten about this and I'm not letting it drop.
I'll keep chasing this for you and I won't stop until it's properly sorted. As soon as I hear anything concrete from our end, I'll come straight back to you.
Thank you so much for bearing with us, I really do appreciate your patience.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T15:10:19.358426+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to check in with a genuine update on order 1451, even though I don't have a final answer for you just yet.
I know this has been going on for a while now, and I am sorry for that. I have not forgotten about it, and I am still actively chasing this up on our end to get it properly sorted for you.
Right now I am waiting to hear back before I can confirm exactly how this will be resolved. As soon as I have something concrete, I will come straight back to you. I am not going to leave you sitting in silence on this.
Thank you so much for bearing with us, I know waiting without a clear answer is frustrating, and I want you to know I am genuinely on it and will not stop until this is sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject ๐
โณ waiting on YOU (operator) โ review the outcome + send
Why this was drafted:
#mfr_outcome ยท system ยท 2026-09-25T14:05:03.268973+00:00
proactive 7-day update (outcome=replacement_hold, waiting_on=you)
๐งญ Prepare outcome options Pre-draft a reply for each manufacturer outcome so you can pick + eyeball before sending. To: (no customer email resolved โ edit manually before sending)
Hi there,
I wanted to reach out with a quick update, even though I don't have a full resolution for you just yet, I did not want you sitting in silence while this gets sorted.
I can see your order #1529 was delivered, but we are still waiting to hear back from our supplier before we can properly resolve this for you. I know that is not the news you were hoping for, and I am sorry it is taking longer than it should.
Please know we have not dropped this, we are actively chasing it on our end and will not let it sit. The moment we hear back I will come straight to you with a proper update.
You can also follow your order here in the meantime: https://marlow-london.com/apps/parcelpanel?nums=4PX3002929960639CN
Thank you so much for your patience, and I am sorry for the extra wait.
Warm regards,
Anna
Customer Care Team
Marlow London โ
Send ๐ซ Reject
โณ Working โฆ