Support AI

❓ Questions for the manufacturer

When a reply promises to check something with the supplier, the AI logs the exact question here. Review it, then Post to #questions — it goes to the Discord #questions channel and stays here marked with a ✅.

Open

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Question for the manufacturer order #3888 open

Customer's parcel (order 3888, Longchamp Le Pliage Tote - Paper, tracking YT26234007057101

Customer: kaitlynbuchan703@gmail.com

Customer's parcel (order 3888, Longchamp Le Pliage Tote - Paper, tracking YT2623400705710122 / Evri HOORVA0532868563) shows a carrier EXCEPTION with no movement since 22 August 2026. Please investigate with the courier what happened and provide a current status/resolution.

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Question for the manufacturer order #3612 open

Customer on order 3612 received the wrong colour Longchamp Le Pliage Tote - ordered Marshm

Customer: smallfurriesboarding@gmail.com

Customer on order 3612 received the wrong colour Longchamp Le Pliage Tote - ordered Marshmallow, received Grenadine. Before we commit to sending a replacement, please confirm you can supply the CORRECT colour, Marshmallow, for this order so we do not ship the wrong colour again.

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Question for the manufacturer order #1596 open

Customer (order #1596) is chasing the replacement Honoria tankini shorts (with pockets and

Customer: mailer@shopify.com

Customer (order #1596) is chasing the replacement Honoria tankini shorts (with pockets and drawstring) requested from you on 2026-07-29 - it has been over three weeks with no confirmed dispatch or tracking. Please confirm current status and tracking number, or confirm if it has shipped.

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Question for the manufacturer order #3223 open

Customer Elspeth O'Donnell (order #3223) ordered the Longchamp Le Pliage Tote in Marshmall

Customer: elspethod@googlemail.com

Customer Elspeth O'Donnell (order #3223) ordered the Longchamp Le Pliage Tote in Marshmallow (pale, muted pink) but received the bag in a bright coral/watermelon pink instead. Customer photos taken against a white door confirm this is a clear colour mismatch, not a lighting issue. Please confirm whether this was a picking/packing error on this order and whether the correct Marshmallow colourway can be supplied for a replacement.

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Question for the manufacturer order #3130 open

Order 3130 (tracking 4PX3003018452462CN) has been stuck at 'information received' for over

Customer: joanne.lycett22@yahoo.co.uk

Order 3130 (tracking 4PX3003018452462CN) has been stuck at 'information received' for over two weeks with no further scans. The customer has emailed us repeatedly and only received one reply. Please check where this parcel actually is and confirm whether it has been collected and dispatched, or if it is lost.

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Question for the manufacturer order #1453 open

Customer is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets,

Customer: janlouiseclarke@gmail.com

Customer is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets, Teal and Red Floral, size Medium) we arranged for order 1453 on 2026-07-15 - it's now been about 6 weeks with no tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #1361 open

Could you please confirm the current shipment status of order #1361 (item: Kanon Vintage F

Customer: keniida0321@icloud.com

Could you please confirm the current shipment status of order #1361 (item: Kanon Vintage Floral Earrings, Gold)? The order was placed on 2026-08-06 and the delivery address was corrected/confirmed on 2026-08-09, but the order is still showing as unfulfilled with no tracking number 19 days later. The customer has followed up multiple times asking for an update — please let us know when this will ship or if there is an issue preventing fulfillment.

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Question for the manufacturer order #3132 open

Order #3132 (customer Roni) has been stuck at information received with no carrier scan fo

Customer: ronivignali@googlemail.com

Order #3132 (customer Roni) has been stuck at information received with no carrier scan for about a month since it was placed and fulfilled. Please confirm the current status of this shipment and provide an updated tracking status or explain the delay.

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Question for the manufacturer order #2502 open

Customer (order #2502, Colette Fischer) is chasing the REPLACEMENT Longchamp Le Pliage Tot

Customer: karlandcolette@gmail.com

Customer (order #2502, Colette Fischer) is chasing the REPLACEMENT Longchamp Le Pliage Tote in Large that we arranged as a goodwill replacement, posted to you on 2026-07-30. It has been about 5 days with no tracking update on her end. Please confirm the replacement's current status and provide its tracking number.

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Question for the manufacturer order #3130 open

Customer Jo (order 3130, tracking 4PX3003018452462CN) has emailed repeatedly over roughly

Customer: joanne.lycett22@yahoo.co.uk

Customer Jo (order 3130, tracking 4PX3003018452462CN) has emailed repeatedly over roughly two weeks with no reply from us and is understandably upset. Tracking shows no further scan since the parcel was registered with the courier. Please can you check with the courier/manufacturer where this parcel is and why it has stalled, and let us know so we can give the customer a real update today.

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Question for the manufacturer order #1361 open

Please provide a status update / expected ship date for order #1361 (Kanon Vintage Floral

Customer: keniida0321@icloud.com

Please provide a status update / expected ship date for order #1361 (Kanon Vintage Floral Earrings, gold). This order has been unfulfilled for over two weeks (placed 2026-08-06) and the customer has followed up three times asking when it will ship. Can you confirm current status and expected ship date?

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Question for the manufacturer no order open

Can the '絃 - Silver x Gold Filament Ring' (Ito - Silver x Gold Filament Ring) be custom ma

Customer: we.make.people.happy-31yuriko@docomo.ne.jp

Can the '絃 - Silver x Gold Filament Ring' (Ito - Silver x Gold Filament Ring) be custom made in Japanese ring size 30? This size is not currently listed on the product page. Customer: 山田百合子 (Yuriko Yamada), email we.make.people.happy-31yuriko@docomo.ne.jp. No order placed yet, pre-purchase inquiry.

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Question for the manufacturer order #3130 open

Order #3130 tracking (4PX3003018452462CN) has shown no scan movement since label creation

Customer: joanne.lycett22@yahoo.co.uk

Order #3130 tracking (4PX3003018452462CN) has shown no scan movement since label creation on 27 Jul - still stuck at Info Received as of 21 Aug, nearly 4 weeks with zero progression. Customer has chased 6+ times unanswered. Please urgently confirm current physical location/status of this parcel and get it moving or advise if it is lost so we can resolve for the customer.

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Question for the manufacturer order #3130 open

Order #3130 has been stuck at Info Received status since 27 July with no further tracking

Customer: joanne.lycett22@yahoo.co.uk

Order #3130 has been stuck at Info Received status since 27 July with no further tracking scans (over 3 weeks, tracking number 4PX3003018452462CN). Can you please check where this parcel currently is and confirm whether it has actually been collected and dispatched by the courier?

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Question for the manufacturer no order open

Order 3130 (customer Jo Lycett) has been stuck at 'information received' with the courier

Customer: joanne.lycett22@yahoo.co.uk

Order 3130 (customer Jo Lycett) has been stuck at 'information received' with the courier for over three weeks, with no further scan since the label was created around late July. This customer has chased four times with only one reply from us so far. Please check the status urgently and confirm whether this parcel can be located and dispatched immediately.

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Question for the manufacturer order #1596 open

Customer (Gail, order #1596) is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankin

Customer: mailer@shopify.com

Customer (Gail, order #1596) is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets, Navy Blue, UK 14/XL) we arranged on 2026-07-29 - it's now been about 2 weeks with no tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #3460 open

Order #3460, tracking YT2620900708229510, dispatched 28 July but tracking has shown 'infor

Customer: ashleighlarkin@icloud.com

Order #3460, tracking YT2620900708229510, dispatched 28 July but tracking has shown 'information received' with no further scan for over two weeks. Customer is chasing multiple times and considering escalating. Please check the actual status/location of this shipment and confirm whether it can still move, or advise if it needs to be treated as lost.

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Question for the manufacturer order #3034 open

Customer ordered the Longchamp Le Pliage Tote in Marshmallow but received Pink. Please con

Customer: maria_mirabella@live.co.uk

Customer ordered the Longchamp Le Pliage Tote in Marshmallow but received Pink. Please confirm whether the correct Marshmallow colour is available and can be supplied to replace this order.

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Question for the manufacturer order #3612 open

Customer received the wrong colour on order 3612 - a Longchamp Le Pliage Tote in Grenadine

Customer: smallfurriesboarding@gmail.com

Customer received the wrong colour on order 3612 - a Longchamp Le Pliage Tote in Grenadine was delivered, but she ordered it in Marshmallow. Please confirm you can supply a correct replacement in Marshmallow for this order so we can arrange it for her.

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Question for the manufacturer order #3460 open

Order 3460 (Longchamp Le Pliage Tote, Marshmallow), tracking YT2620900708229510, has been

Customer: ashleighlarkin@icloud.con

Order 3460 (Longchamp Le Pliage Tote, Marshmallow), tracking YT2620900708229510, has been stuck at 'information received' since the order was placed on 27 July 2026 (3+ weeks, no carrier scan since label creation). Customer has emailed multiple times with no reply from us. Please confirm current status and whether this can be located and shipped urgently.

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Question for the manufacturer order #3223 open

Order #3223 - Longchamp Le Pliage Tote in Marshmallow. Customer reports the colour receive

Customer: elspethod@googlemail.com

Order #3223 - Longchamp Le Pliage Tote in Marshmallow. Customer reports the colour received looks much brighter, verging on neon pink, rather than the expected muted light pink Marshmallow shade. Please confirm the colour shipped for this order is correct Marshmallow, and let us know if there has been any batch or colour issue with this product recently.

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Question for the manufacturer order #3612 open

Customer on order 3612 ordered the Longchamp Le Pliage Tote in Marshmallow but received it

Customer: smallfurriesboarding@gmail.com

Customer on order 3612 ordered the Longchamp Le Pliage Tote in Marshmallow but received it in Grenadine instead. Please confirm you can supply a correct replacement in Marshmallow before we send a new one out - we want to avoid shipping the wrong colour a second time.

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Question for the manufacturer order #1809 open

Customer is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets,

Customer: wendy_diesel@hotmail.com

Customer is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets, Blue Floral, UK 10) requested for order 1809 on 27 July after the wrong item (no pockets/liner) arrived. She has received no tracking and it has been over two weeks since we confirmed it was being arranged. Please confirm the current status of the replacement and provide a tracking number as soon as possible.

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Question for the manufacturer order #2356 open

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Ebony) we arranged for orde

Customer: maria_bnn@yahoo.co.uk

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Ebony) we arranged for order 2356, posted 2026-08-01 - it has been well over a week with no tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #1596 open

Customer (Gail, order 1596) is chasing the REPLACEMENT Honoria shorts with pockets and dra

Customer: mailer@shopify.com

Customer (Gail, order 1596) is chasing the REPLACEMENT Honoria shorts with pockets and drawstring we arranged on 2026-07-29 — please confirm current status, whether it has been dispatched, and provide a tracking number if available.

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Question for the manufacturer order #2338 open

Customer (Amna, order 2338) is chasing the REPLACEMENT Longchamp Le Pliage Tote in Petale

Customer: amnakhan96@hotmail.com

Customer (Amna, order 2338) is chasing the REPLACEMENT Longchamp Le Pliage Tote in Petale Pink we arranged and posted to you on 23 July 2026, to be sent to her new address (Flat 11, 5/7 Hornsey Street, London, N7 8GB). It has now been about 3 weeks with no tracking number given to the customer. Please confirm the replacement's current status and tracking number as soon as possible.

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Question for the manufacturer order #2338 open

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Petale Pink) we arranged fo

Customer: amnakhan96@hotmail.com

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Petale Pink) we arranged for order 2338 on 2026-07-23, to be sent to a new address (Flat 11, 5/7 Hornsey Street, London, N7 8GB) - it has now been over two weeks with no tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #3460 open

Order #3460 (Longchamp Le Pliage Tote, Marshmallow), tracking YT2620900708229510, was disp

Customer: ashleighlarkin@icloud.com

Order #3460 (Longchamp Le Pliage Tote, Marshmallow), tracking YT2620900708229510, was dispatched 28 July but has shown no scans since — still stuck at 'information received' well past our quoted 7 to 12 day window, and the customer has now chased twice. Please confirm the parcel's actual status urgently.

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Question for the manufacturer order #3009 open

Customer (order 3009) is chasing the replacement Longchamp Le Pliage Tote in Marshmallow w

Customer: taraloizou1@hotmail.com

Customer (order 3009) is chasing the replacement Longchamp Le Pliage Tote in Marshmallow we requested on 2026-08-03 due to a colour mix-up (wrong colour Hot Pink was originally sent). This is urgently needed as a school bag. Please confirm current status and provide a tracking number as soon as possible.

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Question for the manufacturer order #1453 open

Can you please confirm the current status and tracking number for the replacement Honoria

Customer: janlouiseclarke@gmail.com

Can you please confirm the current status and tracking number for the replacement Honoria Sporty Three-Piece Tankini Set with Pockets, Teal and Red Floral, size Medium, that was requested for this order on 2026-07-15? The customer has not received any tracking update in about a month and is asking for a status check.

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Question for the manufacturer order #2338 open

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Petale Pink) arranged for o

Customer: amnakhan96@hotmail.com

Customer is chasing the REPLACEMENT (Longchamp Le Pliage Tote, Petale Pink) arranged for order 2338 - please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #1839 open

Customer (Myra Lewis, order 1839) is chasing the REPLACEMENT we arranged on 29 July 2026 -

Customer: myra2lewis@aol.com

Customer (Myra Lewis, order 1839) is chasing the REPLACEMENT we arranged on 29 July 2026 - 2x Honoria Sporty Three-Piece Tankini Sets, UK 18 (3XL), one Fuchsia and one Teal and Red Floral, sent to the same address as the original order. It has been over a week with no tracking visible to us. Please confirm the replacement's current status and tracking number urgently - the customer needs these for a holiday around 15 August.

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Question for the manufacturer order #1480 open

Customer (Esmee Chengapen) is chasing the status and tracking number for the replacement i

Customer: esmee.chengapen@gmail.com

Customer (Esmee Chengapen) is chasing the status and tracking number for the replacement item arranged for order 1480, the Arabella Flattering Tankini and Boy Short Swim Set, Black with Coral Print, UK size 16 (2XL). This replacement was raised with you on 30 July 2026. Please confirm its current status and tracking number.

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Question for the manufacturer order #2737 open

Order 2737 (Longchamp Le Pliage Tote Navy) is stuck at Evri depot since August 2 with no m

Customer: r.poulton@sky.com

Order 2737 (Longchamp Le Pliage Tote Navy) is stuck at Evri depot since August 2 with no movement for 3 days past promised 48-hour delivery window. Customer ordered July 20 and parcel is well past original 2-3 day estimate. Please chase Evri urgently for current status and tracking update. Customer has now chased twice and is significantly frustrated.

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Question for the manufacturer order #1339 open

Order #1339 - Tracking LP012772347CN not found in Yamato carrier system. Please urgently i

Customer: kanzaki1108@icloud.com

Order #1339 - Tracking LP012772347CN not found in Yamato carrier system. Please urgently investigate dispatch status and advise whether parcel was picked up by courier or if there is a labeling issue.

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Question for the manufacturer order #1368 open

Customer has been waiting since 7 July for replacement HONORIA tankini sets (Teal/Red size

Customer: marycm1959@outlook.com

Customer has been waiting since 7 July for replacement HONORIA tankini sets (Teal/Red size 8 and Fuchsia size 8) for order #1368. Original replacement posted 14 July but no tracking number has been provided to customer despite two follow-up chases. Please confirm current status and provide tracking number immediately. Customer needs items by September for holiday.

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Order change order #3153 open

ORDER CHANGE: Cancel order 3153

Customer: aamir.zakariya@gmail.com

ORDER CHANGE: Cancel order 3153

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Order change order #2696 open

ORDER CHANGE: Cancel order 2696 before it ships

Customer: simran.x@live.co.uk

ORDER CHANGE: Cancel order 2696 before it ships

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Question for the manufacturer order #1455 open

Customer is chasing the REPLACEMENT bottoms (HONORIA SPORTY THREE-PIECE TANKINI SET - Navy

Customer: tlrobinson09@gmail.com

Customer is chasing the REPLACEMENT bottoms (HONORIA SPORTY THREE-PIECE TANKINI SET - Navy Blue, UK 16/2XL) we arranged for order #1455 — replacement was posted on 2026-07-09 but customer has not yet received it or tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #2653 open

Can you confirm the current status and tracking updates for order #2653 (LONGCHAMP LE PLIA

Customer: aminah.ditta@icloud.com

Can you confirm the current status and tracking updates for order #2653 (LONGCHAMP LE PLIAGE TOTE - BLACK, tracking number YT2620100701372694)? Parcel has shown no movement since 20 July and customer is concerned.

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Question for the manufacturer order #3513 open

Please advise on order #3513 (LONGCHAMP LE PLIAGE TOTE - NAVY), tracking UL372062935YP. T

Customer: aamir.zakariya@gmail.com

Please advise on order #3513 (LONGCHAMP LE PLIAGE TOTE - NAVY), tracking UL372062935YP.

The customer has asked to cancel. Can this shipment still be HALTED / recalled before it reaches the customer?

Please confirm either way so we can give the customer a definite answer.

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Question for the manufacturer no order open

Sizing question from a customer, we promised her a confirmed answer. Product: Leviana Lon

Customer: traceyhrst@yahoo.co.uk

Sizing question from a customer, we promised her a confirmed answer.

Product: Leviana Long Quilted Coat (marlow-london.com/products/leviana-long-quilted-jacket)

Please confirm the ACTUAL garment measurements for size MEDIUM and size LARGE:
  - chest / bust (flat across, cm)
  - full length (shoulder to hem, cm)
  - sleeve length (cm)

Customer is UK 12-14, 5ft5, and will not wear a thick jumper underneath. We need the real numbers so we can advise Medium vs Large correctly.

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Question for the manufacturer order #2739 open

Customer Una has requested the replacement Longchamp Le Pliage Tote be made in Fawn instea

Customer: udelargy@hotmail.co.uk

Customer Una has requested the replacement Longchamp Le Pliage Tote be made in Fawn instead of Navy. Can you change the colour from Navy to Fawn before dispatch?

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Question for the manufacturer order #2918 open

Parcel YT2620300700597651 (order 2918, Longchamp Le Pliage Tote Black) has been stuck at '

Customer: deborahmccory88@gmail.com

Parcel YT2620300700597651 (order 2918, Longchamp Le Pliage Tote Black) has been stuck at 'information received' stage since 22 July with no carrier pickup. Can you check directly with the courier about current status and why there has been no progress? Customer requires an update on this delay.

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Question for the manufacturer order #1474 open

Customer is chasing the REPLACEMENT (HONORIA Sporty Three-Piece Tankini Set with Pockets i

Customer: pip@fipflap.com

Customer is chasing the REPLACEMENT (HONORIA Sporty Three-Piece Tankini Set with Pockets in Green Palm Tree, size medium) we arranged for order 1474 — it has been two weeks with no tracking. Please confirm the replacement's current status and tracking number.

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Question for the manufacturer order #2933 open

Order #2933 (LONGCHAMP LE PLIAGE TOTE NAVY) was handed to Evri 7 days ago but tracking sho

Customer: cherylchitsa1@gmail.com

Order #2933 (LONGCHAMP LE PLIAGE TOTE NAVY) was handed to Evri 7 days ago but tracking shows no progress past 'information received'. Evri has confirmed to the customer the parcel is still with the sender and has not been collected. Can you urgently check warehouse status and confirm why this parcel has not been picked up for delivery? Customer is concerned after one week delay.

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Question for the manufacturer order #2480 open

Can you provide an update on tracking 4PX3002994157705CN (order 2480, Morwenna Sandals Bro

Customer: banks.robin1@btinternet.com

Can you provide an update on tracking 4PX3002994157705CN (order 2480, Morwenna Sandals Brown Size 5.5)? Tracking shows 'information received' since July 23rd. What is the current status and when should we expect the shipment to progress further?

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Question for the manufacturer order #2951 open

Order #2951 customer reports Evri haven't received parcel with tracking YT2620400700244005

Customer: bonniefrost27@gmail.com

Order #2951 customer reports Evri haven't received parcel with tracking YT2620400700244005. Please confirm the current status of this shipment at your warehouse and when it will be handed to Evri for collection.

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Question for the manufacturer order #1534 open

Customer is chasing the REPLACEMENT (Honoria Teal and Red Floral Tankini UK 12) we arrange

Customer: sophiegreen28@hotmail.com

Customer is chasing the REPLACEMENT (Honoria Teal and Red Floral Tankini UK 12) we arranged for order 1534 — it has been 9 days since we posted the replacement on July 11th with no tracking yet. Please confirm the replacement's current status and tracking number.

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Order change order #3076 open

ORDER CHANGE: Cancel order 3076 and process a full refund before it ships

Customer: danwilliams062@gmail.com

ORDER CHANGE: Cancel order 3076 and process a full refund before it ships

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Order change order #2683 open

ORDER CHANGE: Cancel order 2683 and process a full refund before it ships

Customer: andylamb1977@gmail.com

ORDER CHANGE: Cancel order 2683 and process a full refund before it ships

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Order change order #2714 open

ORDER CHANGE: Cancel order 2714 and process a full refund before it ships

Customer: quintomarianhazel@yahoo.com

ORDER CHANGE: Cancel order 2714 and process a full refund before it ships

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Question for the manufacturer order #2168 open

Order 2168 (tracking YT2619700700107877) - the shipping confirmation was sent on 15 Jul bu

Customer: vernonroger79@gmail.com

Order 2168 (tracking YT2619700700107877) - the shipping confirmation was sent on 15 Jul but tracking has been stuck at 'information received' since 16 Jul with no courier pickup scan, 8 days now. Customer needs delivery by 29 Jul for a birthday. Can you confirm the parcel's current status and whether it has actually been collected by the courier?

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #2732 open

Order 2732 (customer Stephanie Blundell, tracking YT2620100711984876) has been showing as

Customer: stephanieblundell61@gmail.com

Order 2732 (customer Stephanie Blundell, tracking YT2620100711984876) has been showing as 'information received' with Evri since July 20 and has still not been collected. The customer contacted Evri directly and was told they have no information on this parcel, and Evri normally collects within 48 hours. Can you confirm whether this parcel has actually been handed to the courier, and if not, get it collected as soon as possible? The customer needs this by next week.

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #2326 open

Order 2326 tracking (4PX3002989001990CN) has shown no movement since the initial 'informat

Customer: roncarter03@btinternet.com

Order 2326 tracking (4PX3002989001990CN) has shown no movement since the initial 'information received' scan on 16 July 2026. Could you confirm the parcel's current status and expected collection/dispatch progress? The customer needs this to arrive as a birthday gift by 1 August 2026, so a quick update would be appreciated.

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #1272 open

Please check the status of order NR#1272 (item: 美咲 pocket sporty 3-piece tankini set, teal

Customer: jako.hirono@gmail.com

Please check the status of order NR#1272 (item: 美咲 pocket sporty 3-piece tankini set, teal & red floral, size S). Tracking number YT2619100708809915 has been stuck at 'Information Received' since 2026-07-10 with no further carrier scans for over 13 days. Customer is asking why she cannot track it and when it will arrive. Please confirm whether the parcel has actually shipped/been picked up by the carrier and provide an updated status.

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #1368 open

Customer (order 1368) is chasing the status of the replacement HONORIA Sporty Three-Piece

Customer: marycm1959@outlook.com

Customer (order 1368) is chasing the status of the replacement HONORIA Sporty Three-Piece Tankini Set in Teal and Red Floral (UK 8) and Fuchsia (UK 8), which was arranged and posted to you on 14 July. Please confirm current production/shipping status and provide a tracking number if available.

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

🔧

Order change order #2076 open

ORDER CHANGE: Cancel order 2076 and process a full refund before it ships

Customer: hayleyw16@hotmail.com

ORDER CHANGE: Cancel order 2076 and process a full refund before it ships

Clicking below posts this to the Discord #change-order channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #2383 open

Please prioritise/expedite dispatch for order 2383 (Longchamp Le Pliage Tote, Ebony, track

Customer: andleep.rja@gmail.com

Please prioritise/expedite dispatch for order 2383 (Longchamp Le Pliage Tote, Ebony, tracking YT2619700706844895). Customer needs delivery by Wednesday 22 July for travel. Can this order be given priority shipment?

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer order #1802 open

Order 1802, tracking number 4PX3002959229799CN, has shown only 'information received' sinc

Customer: mrsjanicecook@hotmail.com

Order 1802, tracking number 4PX3002959229799CN, has shown only 'information received' since July 6 with no further scan for over a week. The customer has asked us twice to investigate. Can you confirm whether this parcel has actually been collected by the courier, and provide an updated status or ETA?

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

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Question for the manufacturer no order open

A customer needs mismatched sizes within our 3-piece swimwear set (top size 16/18, bottom

Customer: dianecgarland@btinternet.com

A customer needs mismatched sizes within our 3-piece swimwear set (top size 16/18, bottom size 12/14) and does not want to buy two full sets just to get the right fit for each half. Is there any way we could offer the pieces individually, or otherwise accommodate a mixed-size order for her?

Clicking below posts this to the Discord #questions channel and marks it handled (it stays here with a ✅).

✅ Handled

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Question for the manufacturer order #1453 ✅ posted to #questions

Customer (order 1453) is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set w

Customer: janlouiseclarke@gmail.com

Customer (order 1453) is chasing the REPLACEMENT (Honoria Sporty Three-Piece Tankini Set with Pockets, Teal and Red Floral, size Medium) that was requested from you on 2026-07-15. It has now been 6 weeks with no delivery and no tracking number. Please confirm the current status of this replacement and provide a tracking number if it has shipped.

✅ Posted to the Discord #questions channel and marked handled.

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Order change order #3132 ✅ posted to #change-order

Order #3132, tracking number 4PX3003018452530CN, has been stuck at information received wi

Customer: ronivignali@googlemail.com

Order #3132, tracking number 4PX3003018452530CN, has been stuck at information received with no courier scan for over a month since the label was created around 24 July. The customer has now chased us twice with no update. Please investigate and confirm the parcel's current status/location and when it will actually be collected or dispatched.

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1374 ✅ posted to #change-order

ORDER CHANGE: Correct the shipping address before this unfulfilled order ships. Customer s

Customer: airu0130k@icloud.com

ORDER CHANGE: Correct the shipping address before this unfulfilled order ships. Customer says the system incorrectly shows 島根県 (Shimane). Correct address: 〒348-0017 埼玉県羽生市今泉445, recipient 根岸貴司 (Takashi Negishi).

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #3835 ✅ posted to #change-order

ORDER CHANGE: Update delivery address to 32 West Street, Stourbridge, DY8 1XN. DO NOT, shi

Customer: katemiller25@hotmail.com

ORDER CHANGE: Update delivery address to 32 West Street, Stourbridge, DY8 1XN. DO NOT, ship to the new address.

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1387 ✅ posted to #change-order

ORDER CHANGE: Change size from L to LL for both items on this order: green Nathan Elegant

Customer: airtech.t305zy@gmail.com

ORDER CHANGE: Change size from L to LL for both items on this order: green Nathan Elegant Premium Summer Pants, and grey Nathan Elegant Premium Summer Pants

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1359 ✅ posted to #change-order

ORDER CHANGE: Customer provided the correct delivery address for order #1359: 651-1201 Kob

Customer: hirawaka235212@gmail.com

ORDER CHANGE: Customer provided the correct delivery address for order #1359: 651-1201 Kobe-shi, Kita-ku, Nishioike 1-6-33 Maple Heights 2-201, addressee Sugai Aoi, phone 070-8954-9584. Live Shopify data shows the order is already FULFILLED and marked DELIVERED, despite us having told the customer on 2026-08-09 that an address change was still possible pre-shipment. Please verify which address the parcel actually shipped/delivered to, and if it went to the wrong (Yokohama) address, arrange a reship/redirect to the correct Kobe address above.

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1370 ✅ posted to #change-order

ORDER CHANGE: Change the color of one pair to beige and the other pair to white (customer

Customer: kikitoshiko06@gmail.com

ORDER CHANGE: Change the color of one pair to beige and the other pair to white (customer accidentally ordered 2 pairs in the same color by mistake)

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #3090 ✅ posted to #change-order

ORDER CHANGE: URGENT - customer has chased twice (after promises on 2026-07-25 and 2026-07

Customer: charlett_elcock85@yahoo.com

ORDER CHANGE: URGENT - customer has chased twice (after promises on 2026-07-25 and 2026-07-31) about removing the Mini Leather Longchamp Bag - Noir from order 3090ing it to her original payment method. Still not confirmed done 10 days later - please verify and process immediately. Separately, the Longchamp Le Pliage Tote delivery attempt failed (tracking UL360370939YP) - please check status and arrange redelivery.

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1361 ✅ posted to #change-order

ORDER CHANGE: Update shipping address to: 〒184-0002, Tokyo, Koganei-shi, Kajino-cho 2-1-36

Customer: keniida0321@icloud.com

ORDER CHANGE: Update shipping address to: 〒184-0002, Tokyo, Koganei-shi, Kajino-cho 2-1-36, Prime Urban Musashino Hills Bldg B, Room 210, recipient: Ken Iida (飯田賢)

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1341 ✅ posted to #change-order

ORDER CHANGE: Customer provided full delivery address to complete address previously repor

Customer: rie.rie111023@gmail.com

ORDER CHANGE: Customer provided full delivery address to complete address previously reported incomplete by supplier: postal code 938-0054, Toyama-ken Kurobe-shi Oka 288-6, recipient name Rie Yonezawa (米沢梨恵), phone 08019656470. Please forward to courier/supplier to complete or correct delivery.

✅ Posted to the Discord #change-order channel and marked handled.

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Question for the manufacturer order #3009 ✅ posted to #wrong-products

Order #3009 (LONGCHAMP LE PLIAGE TOTE) - customer was shipped the WRONG COLOUR. She ordere

Customer: taraloizou1@hotmail.com

Order #3009 (LONGCHAMP LE PLIAGE TOTE) - customer was shipped the WRONG COLOUR. She ordered MARSHMALLOW but received HOT PINK. Photo confirms hot pink arrived. We need a REPLACEMENT for this order in the CORRECT colour (Marshmallow) - please double check the colour before dispatching this time. Can you confirm you can supply the correct colour (Marshmallow) for this order?

✅ Posted to the Discord #wrong-products channel and marked handled.

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Order change order #1750 ✅ posted to #change-order

ORDER CHANGE: Courier redirect request for order 1750 (tracking 4PX3002959229959CN) - cust

Customer: fiona_cross@hotmail.com

ORDER CHANGE: Courier redirect request for order 1750 (tracking 4PX3002959229959CN) - customer missed the collection deadline. Can the courier redirect delivery to a neighbouring flat (flat F or flat J) at 14 Spencer Park, London SW18 2SY instead of returning to sender? Customer is confirming which flat (F or J) and a neighbour name; if redirect isn't possible we've told her we'll send a free replacement instead.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2754 ✅ posted to #change-order

ORDER CHANGE: Cancel order

Customer: traceysamson@yahoo.co.uk

ORDER CHANGE: Cancel order

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #1351 ✅ posted to #change-order

ORDER CHANGE: Update shipping address to: 〒811-1356 福岡県福岡市南区花畑2丁目20-16-202. DO NOT, ship t

Customer: ii-onna.0038@docomo.ne.jp

ORDER CHANGE: Update shipping address to: 〒811-1356 福岡県福岡市南区花畑2丁目20-16-202. DO NOT, ship to the new address.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #1529 ✅ posted to #questions

Customer is chasing REPLACEMENT (HONORIA TANKINI SET Teal and Red Floral UK 12) we arrange

Customer: beverleyhewitt@btinternet.com

Customer is chasing REPLACEMENT (HONORIA TANKINI SET Teal and Red Floral UK 12) we arranged for order 1529 on 11 July 2026. No tracking was provided to customer. It is now 31 July (20 days later) and customer confirms replacement has not arrived and is requesting a refund. Please confirm: (1) Was this replacement actually dispatched from your facility? (2) If yes, what is its current status and tracking number? (3) If confirmed lost or unable to resend quickly, we will refund the customer immediately. Please advise the item's status urgently.

✅ Posted to the Discord #questions channel and marked handled.

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Question for the manufacturer order #3158 ✅ posted to #cancellations

URGENT - please advise on order #3158 (Mini Leather Longchamp Bag), tracking UL362763451YP

Customer: baileycvanessa@gmail.com

URGENT - please advise on order #3158 (Mini Leather Longchamp Bag), tracking UL362763451YP.

1) Can this shipment still be HALTED / recalled before delivery? The customer is leaving the delivery country and will not be at the address.
2) If it cannot be halted, please confirm and we will let it run.

Separately we have agreed a free replacement to a NEW UK address, which must ARRIVE BEFORE 19 August 2026:
  The Bothy, Cowbrook Lane, Gawsworth, Macclesfield, Cheshire, SK11 0JJ, United Kingdom
Please confirm you can dispatch the replacement in time for that date.

✅ Posted to the Discord #cancellations channel and marked handled.

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Question for the manufacturer order #2739 ✅ posted to #questions

The replacement for order 2739 (Longchamp Le Pliage Tote) was arranged in Navy. The custom

Customer: udelargy@hotmail.co.uk

The replacement for order 2739 (Longchamp Le Pliage Tote) was arranged in Navy. The customer has now requested it in Fawn instead. Can this replacement be updated from Navy to Fawn before it ships? Please confirm if this change is possible.

✅ Posted to the Discord #questions channel and marked handled.

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Order change order #2642 ✅ posted to #change-order

ORDER CHANGE: Cancel order

Customer: scooperdouglas@me.com

ORDER CHANGE: Cancel order

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #3187 ✅ posted to #change-order

ORDER CHANGE: Cancel order #3187

Customer: jemilahdowuonah@gmail.com

ORDER CHANGE: Cancel order #3187

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #3104 ✅ posted to #change-order

ORDER CHANGE: Update Edith Everyday Comfort Sleeve Tees: change White from UK 12-14 (L) to

Customer: monikaspademan@gmail.com

ORDER CHANGE: Update Edith Everyday Comfort Sleeve Tees: change White from UK 12-14 (L) to UK 8 (S), change Pink from UK 12-14 (L) to UK 8 (S)

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #3517 ✅ posted to #questions

Can the shipment for order #3517 (Longchamp Le Pliage Tote Navy) be halted or intercepted

Customer: charlottecroft05@gmail.com

Can the shipment for order #3517 (Longchamp Le Pliage Tote Navy) be halted or intercepted before delivery?

✅ Posted to the Discord #questions channel and marked handled.

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Order change order #3460 ✅ posted to #change-order

ORDER CHANGE: Cancel order 3460 and process a full refund before it ships

Customer: ashleighlarkin@icloud.com

ORDER CHANGE: Cancel order 3460 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2860 ✅ posted to #questions

Priority check needed: Order #2860 tracking YT2620300700798085 has been stuck at 'Info Rec

Customer: sophbroye@gmail.com

Priority check needed: Order #2860 tracking YT2620300700798085 has been stuck at 'Info Received' status since 22 July with no pickup scan from Yun Express. Customer is escalating to payment provider if no movement within 3 working days. Please confirm current status, estimated pickup time, and whether there is a backlog preventing collection. Customer contact: Sophie McIntosh, delivery address 38 Baring Road, Cowes, England PO31 8DE.

✅ Posted to the Discord #questions channel and marked handled.

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Order change order #3392 ✅ posted to #change-order

ORDER CHANGE: change the Longchamp Le Pliage Tote colour from Terra to Mocha

Customer: shamita234z@gmail.com

ORDER CHANGE: change the Longchamp Le Pliage Tote colour from Terra to Mocha

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3392 ✅ posted to #change-order

ORDER CHANGE: change the colour from Terra to Black

Customer: shamita234z@gmail.com

ORDER CHANGE: change the colour from Terra to Black

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #3377 ✅ posted to #change-order

ORDER CHANGE: Cancel order and process full refund of £54.95

Customer: mimmikrstic@hotmail.com

ORDER CHANGE: Cancel order and process full refund of £54.95

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2857 ✅ posted to #change-order

ORDER CHANGE: Cancel order and process full refund

Customer: auguste.vtkt@gmail.com

ORDER CHANGE: Cancel order and process full refund

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3168 ✅ posted to #change-order

ORDER CHANGE: Cancel order and process a full refund before it ships

Customer: laurencrellen@hotmail.com

ORDER CHANGE: Cancel order and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3172 ✅ posted to #change-order

ORDER CHANGE: Cancel order and process a full refund before it ships

Customer: krystelle.evans@yahoo.com

ORDER CHANGE: Cancel order and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3187 ✅ posted to #change-order

ORDER CHANGE: Cancel order 3187 and process a full refund before it ships

Customer: jemilahdowuonah@gmail.com

ORDER CHANGE: Cancel order 3187 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3261 ✅ posted to #change-order

ORDER CHANGE: Cancel order 3261 and process a full refund before it ships

Customer: bassett179@gmail.com

ORDER CHANGE: Cancel order 3261 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2929 ✅ posted to #questions

Can the shipment for order 2929 (Longchamp Le Pliage Tote, Terra) be halted or recalled be

Customer: u.n.s@outlook.com

Can the shipment for order 2929 (Longchamp Le Pliage Tote, Terra) be halted or recalled before delivery? Customer requested cancellation due to delivery timeline not meeting original expectations.

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #3090 ✅ posted to #change-order

ORDER CHANGE: Remove the Mini Leather Longchamp Bag - Noir from the order (customer added

Customer: charlett_elcock85@yahoo.com

ORDER CHANGE: Remove the Mini Leather Longchamp Bag - Noir from the order (customer added it by mistake) and refund the cost of that item to the customer's original payment method. Order has not shipped yet.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2748 ✅ posted to #change-order

ORDER CHANGE: Check whether order 2748 can still be stopped before dispatch - tracking cur

Customer: sophiefowell@gmx.com

ORDER CHANGE: Check whether order 2748 can still be stopped before dispatch - tracking currently shows 'information received' with no carrier pickup scan yet. If it can still be stopped, cancel it and process a full refund; if it has genuinely already been collected by the courier, confirm that so we can follow up honestly.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #3015 ✅ posted to #change-order

ORDER CHANGE: Ship as a gift - do not include the price or invoice in the package.

Customer: mccullochgrahama@gmail.com

ORDER CHANGE: Ship as a gift - do not include the price or invoice in the package.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2357 ✅ posted to #change-order

ORDER CHANGE: Customer wants to cancel order 2357 and receive a refund, citing concerns th

Customer: douglasjoint@outlook.com

ORDER CHANGE: Customer wants to cancel order 2357 and receive a refund, citing concerns the item may be counterfeit and that it is arriving too late. Tracking still shows information received, not yet collected by courier. Please check if this can still be halted before shipment; if so, process a full refund.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2562 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2562 and process a full refund before it ships

Customer: sandi_pank@hotmail.co.uk

ORDER CHANGE: Cancel order 2562 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2969 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2969 and process a full refund. Order is unfulfilled, has not s

Customer: gemmagarton@hotmail.co.uk

ORDER CHANGE: Cancel order 2969 and process a full refund. Order is unfulfilled, has not shipped. Customer reports the payment appeared declined on her end so she purchased the item elsewhere, but payment was in fact taken by us.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2499 ✅ posted to #cancellations

HALT/CANCEL CHECK - LONGCHAMP LE PLIAGE TOTE - BLACK x1 - customer needs to cancel before

Customer: tasha_2011@live.co.uk

HALT/CANCEL CHECK - LONGCHAMP LE PLIAGE TOTE - BLACK x1 - customer needs to cancel before it ships, please confirm if it can still be stopped, full refund if so, do NOT ship if it can be stopped.

✅ Posted to the Discord #cancellations channel and marked handled.

✅

Order change order #2791 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2791 and process a full refund to the original payment method.

Customer: jamieparker2389@outlook.com

ORDER CHANGE: Cancel order 2791 and process a full refund to the original payment method. Order still shows information received / label created only, not yet physically collected by the courier, so it is still stoppable. Customer has been chasing since 20 Jul, please action directly in Shopify (no supplier post needed).

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2791 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2791 and process a full refund before it ships

Customer: jamieparker2389@outlook.com

ORDER CHANGE: Cancel order 2791 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2791 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2791 and process a full refund before it ships

Customer: jamieparker2389@outlook.com

ORDER CHANGE: Cancel order 2791 and process a full refund before it ships

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer no order ✅ posted to #quality-checks

[AGGREGATED QUALITY CHECK] HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS — 3 indep

[AGGREGATED QUALITY CHECK] HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS — 3 independent complaints
QUALITY CHECK — HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
3 independent customer complaints about this product's quality have accumulated. Please check the current batch for a recurring quality issue.

• #1514 (2026-07-11): Quality/batch issue reported by customer Nics Johnson (order 1514): the Honoria tankini set arrived looking cheap and did not fit as expect…
• #1473 (2026-07-18): Quality/batch issue reported by a customer (order 1473, HONORIA Sporty Three-Piece Tankini Set with Pockets, Green Palm Tree, UK16): custom…
• #1814 (2026-07-20): Quality/batch issue reported by a customer (order 1814, Honoria Sporty Three-Piece Tankini Set with Pockets, Teal and Red Floral, UK 8): cu…

✅ Posted to the Discord #quality-checks channel and marked handled.

✅

Order change order #2709 ✅ posted to #change-order

ORDER CHANGE: Remove the marshmallow colour bag from the order and refund the customer for

Customer: rakesh.bharadwa@googlemail.com

ORDER CHANGE: Remove the marshmallow colour bag from the order and refund the customer for it; ship only the black and navy bags.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #1877 ✅ posted to #change-order

Order 1877 (tracking YT2619200707227026) has been marked by the courier as 'returned to se

Customer: millieelizabrook12@gmail.com

Order 1877 (tracking YT2619200707227026) has been marked by the courier as 'returned to sender'. Can you confirm why this happened and whether the parcel can still be redirected to the customer, or if not, confirm once it is received back so a refund can be processed?

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2652 ✅ posted to #change-order

ORDER CHANGE: Hold dispatch until around 23rd July 2026 per customer request (going away,

Customer: anne.trewick99@gmail.com

ORDER CHANGE: Hold dispatch until around 23rd July 2026 per customer request (going away, wants to be home to receive it).

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2360 ✅ posted to #questions

Please halt/cancel order #2360 (LONGCHAMP LE PLIAGE TOTE - BLACK) before it ships if at al

Customer: carmen.yrezabal@gmail.com

Please halt/cancel order #2360 (LONGCHAMP LE PLIAGE TOTE - BLACK) before it ships if at all possible. Tracking still shows only 'information received' with no physical carrier scan yet, so it may not have left the warehouse. Customer is cancelling under UK/EU statutory cooling-off rights and wants a full refund. Please confirm whether it can be stopped, and do not ship if it can.

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #2384 ✅ posted to #change-order

PRIORITISE DISPATCH: #2384 Mini Leather Longchamp Bag (birthday gift) - contact supplier m

Customer: jharna.bharwani@gmail.com

PRIORITISE DISPATCH: #2384 Mini Leather Longchamp Bag (birthday gift) - contact supplier manager, priority/expedite ship. NOT a cancel/refund.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2629 ✅ posted to #change-order

ORDER CHANGE: Change the size of the LONGCHAMP LE PLIAGE TOTE - BLACK to medium

Customer: oscar01@hotmail.co.uk

ORDER CHANGE: Change the size of the LONGCHAMP LE PLIAGE TOTE - BLACK to medium

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2003 ✅ posted to #change-order

ADDRESS CHANGE / REDIRECT for #2003 (Jyotsna Vara, KERENZA swimsuit, tracking 4PX300297930

Customer: love-56@hotmail.co.uk

ADDRESS CHANGE / REDIRECT for #2003 (Jyotsna Vara, KERENZA swimsuit, tracking 4PX3002979304025CN): shipped to OLD address 55 Saint Joseph's Drive, Southall UB1 1RW; asked GoToFulfill to redirect to NEW address 24 Robinson Road, High Wycombe HP13 7BL. DO NOT REFUND. Awaiting confirmation: redirected OK vs already shipped / cannot change.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #1499 ✅ posted to #change-order

Free replacement dispatched (delivered-but-missing) — Kerenza UK 18/20 to original address

Customer: jackybeale@aol.com

Free replacement dispatched (delivered-but-missing) — Kerenza UK 18/20 to original address; do not cancel/refund.

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #2605 ✅ posted to #change-order

ORDER CHANGE: Cancel order and process a full refund. Order has not shipped yet. Customer

Customer: hannahpettigrew@yahoo.co.uk

ORDER CHANGE: Cancel order and process a full refund. Order has not shipped yet. Customer no longer wants the item after learning it is not an authorised Longchamp product (it is a manufacturer-direct bag in a similar style).

✅ Posted to the Discord #change-order channel and marked handled.

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Order change order #2605 ✅ posted to #change-order

ORDER CHANGE: Cancel the order before dispatch and issue a full refund to the customer's o

Customer: hannahpettigrew@yahoo.co.uk

ORDER CHANGE: Cancel the order before dispatch and issue a full refund to the customer's original payment method. Customer reason: believed the bag was an authentic Longchamp and did not realise it is a manufacturer-direct style bag.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2605 ✅ posted to #change-order

ORDER CHANGE: Customer requests cancellation before shipment; cancel the order and issue a

Customer: hannahpettigrew@yahoo.co.uk

ORDER CHANGE: Customer requests cancellation before shipment; cancel the order and issue a full refund since it has not yet shipped.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #1570 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment

Customer: lucybmroper@gmail.com

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment method - order has not shipped yet and will not arrive before her holiday.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2588 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment

Customer: g_gracey1@icloud.com

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment method, as the order has not yet shipped.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2007 ✅ posted to #questions

Customer (order 2007, Longchamp Le Pliage Tote, Burgundy) wants to cancel because the parc

Customer: thomrobertedwards@gmail.com

Customer (order 2007, Longchamp Le Pliage Tote, Burgundy) wants to cancel because the parcel will now miss his daughter's birthday. The order has already shipped and is in transit. Can this shipment still be halted or recalled before delivery?

✅ Posted to the Discord #questions channel and marked handled.

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Question for the manufacturer order #2046 ✅ posted to #questions

Customer (order 2046, tracking 4PX3002979304131CN) is requesting cancellation and a refund

Customer: jamerrick31@outlook.com

Customer (order 2046, tracking 4PX3002979304131CN) is requesting cancellation and a refund because the order feels too delayed and is now too late for her needs. Can this shipment still be halted or recalled before delivery?

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #2530 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment

Customer: rsothers@me.com

ORDER CHANGE: Cancel the order and issue a full refund to the customer's original payment method - order has not shipped yet, customer requested cancellation minutes after placing it.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2530 ✅ posted to #change-order

ORDER CHANGE: Customer requests urgent cancellation of order placed minutes ago, before di

Customer: rsothers@me.com

ORDER CHANGE: Customer requests urgent cancellation of order placed minutes ago, before dispatch. Cancel the order and refund to original payment method.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2456 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund - customer says it is no longer nee

Customer: ariannewatling@gmail.com

ORDER CHANGE: Cancel the order and issue a full refund - customer says it is no longer needed.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2432 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund - order placed in error and has not

Customer: heather_joy@mac.com

ORDER CHANGE: Cancel the order and issue a full refund - order placed in error and has not shipped yet.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2265 ✅ posted to #change-order

ORDER CHANGE: URGENT re-check: customer's tracking screenshot (Jul 16) still shows old add

Customer: markstrickland241@gmail.com

ORDER CHANGE: URGENT re-check: customer's tracking screenshot (Jul 16) still shows old address 15 Colborne Road, Didcot, England OX11 0AB despite an address change request submitted Jul 14. Please confirm and correct delivery address to Mark Strickland, 39 Bishops Orchard, East Hagbourne, OX11 9JS before the parcel is collected/dispatched.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2379 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and process a full refund - customer states this is a dupli

Customer: sophie5307@googlemail.com

ORDER CHANGE: Cancel the order and process a full refund - customer states this is a duplicate order (partner already ordered the same item, Mini Leather Longchamp Bag in Cream). Order is unfulfilled/not yet shipped.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2265 ✅ posted to #change-order

ORDER CHANGE: URGENT re-check: address change for this order does not appear to have taken

Customer: markstrickland241@gmail.com

ORDER CHANGE: URGENT re-check: address change for this order does not appear to have taken effect. Customer's tracking page still shows the previous shipping address (15 Colborne Road, Didcot, England OX11 0AB, United Kingdom) as of today. Please correct the shipping address to Mark Strickland, 39 Bishops Orchard, East Hagbourne, OX11 9JS, before the parcel is collected by the courier if at all possible - order is still at Info Received stage.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #2267 ✅ posted to #questions

Customer requested cancellation of order 2267 (Longchamp Le Pliage Tote, Petale Pink) befo

Customer: amygrand1508@gmail.com

Customer requested cancellation of order 2267 (Longchamp Le Pliage Tote, Petale Pink) before dispatch, but the order shows as fulfilled/shipped. Can this shipment still be halted or recalled before delivery?

✅ Posted to the Discord #questions channel and marked handled.

✅

Question for the manufacturer no order ✅ posted to #questions

IS THE BRA TOP PADDED on the HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS (handle

Customer: spborton6@gmail.com

IS THE BRA TOP PADDED on the HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS (handle: honoria-sporty-three-piece-tankini-set-with-pockets-copy)? And if so, are the cups removable inserts or sewn in? The product description does not mention padding at all. General/reusable question - record in manufacturer_kb and add to the description once answered. [Posted to Discord #questions 2026-07-15 11:39, msg 1526916061507616859. Customer emailed back 2026-07-15 13:30 that we have asked the supplier.]

✅ Posted to the Discord #questions channel and marked handled.

✅

Question for the manufacturer order #1802 ✅ posted to #questions

Customer's order 1802 (tracking 4PX3002959229799CN) has been stuck at the 'Information rec

Customer: mrsjanicecook@hotmail.com

Customer's order 1802 (tracking 4PX3002959229799CN) has been stuck at the 'Information received' stage for over a week since it was marked as dispatched on 2026-07-06. Please confirm the parcel's current status and give an updated expected delivery timeframe.

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #2297 ✅ posted to #change-order

ORDER CHANGE: Customer accidentally ordered 2 Longchamp bags (black and fawn) but only wan

Customer: allenbryce53@me.com

ORDER CHANGE: Customer accidentally ordered 2 Longchamp bags (black and fawn) but only wanted the black one. Please remove the fawn Longchamp bag from the order and refund it, and ship only the black Longchamp bag.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2281 ✅ posted to #change-order

ORDER CHANGE: Cancel order #2281 and issue a full refund to the original payment method. O

Customer: janewarfield@hotmail.co.uk

ORDER CHANGE: Cancel order #2281 and issue a full refund to the original payment method. Order has not shipped yet (unfulfilled, no tracking). Customer requested cancellation due to confusion over the store name.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2281 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund - order has not shipped yet (no tra

Customer: janewarfield@hotmail.co.uk

ORDER CHANGE: Cancel the order and issue a full refund - order has not shipped yet (no tracking number allocated).

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #1319 ✅ posted to #change-order

ORDER CHANGE: Customer requests cancellation of order 1319 before shipment (order is curre

Customer: akiysk37@gmail.com

ORDER CHANGE: Customer requests cancellation of order 1319 before shipment (order is currently UNFULFILLED, has not shipped). Please cancel the order and process a full refund.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2265 ✅ posted to #change-order

ORDER CHANGE: Update shipping address to: Mark Strickland, 39 Bishops Orchard, East Hagbou

Customer: markstrickland241@gmail.com

ORDER CHANGE: Update shipping address to: Mark Strickland, 39 Bishops Orchard, East Hagbourne, OX11 9JS

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2267 ✅ posted to #change-order

ORDER CHANGE: Cancel order 2267 (LONGCHAMP LE PLIAGE TOTE - PETALE PINK) and issue a full

Customer: amygrand1508@gmail.com

ORDER CHANGE: Cancel order 2267 (LONGCHAMP LE PLIAGE TOTE - PETALE PINK) and issue a full refund to the original payment method, as it has not yet shipped and the customer wants to cancel before dispatch.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Order change order #2267 ✅ posted to #change-order

ORDER CHANGE: Cancel the order and issue a full refund - order has not shipped yet, custom

Customer: amygrand1508@gmail.com

ORDER CHANGE: Cancel the order and issue a full refund - order has not shipped yet, customer mistakenly ordered the wrong colour.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #1918 ✅ posted to #questions

Customer (order 1918) is requesting cancellation under EU cooling-off rights and says she

Customer: julie@watterston.com

Customer (order 1918) is requesting cancellation under EU cooling-off rights and says she will refuse delivery. Can the shipment for order 1918 (tracking 4PX3002968530817CN) still be halted or recalled before delivery?

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #2250 ✅ posted to #change-order

ORDER CHANGE: Update shipping address to: Sarah Gardiner, Church View, Charnes Road, Ashle

Customer: saz1785@hotmail.com

ORDER CHANGE: Update shipping address to: Sarah Gardiner, Church View, Charnes Road, Ashley, Market Drayton, TF9 4LQ, United Kingdom.

✅ Posted to the Discord #change-order channel and marked handled.

✅

Question for the manufacturer order #1570 ✅ posted to #questions

Order 1570 (Honoria Sporty Three-Piece Tankini Set, Teal and Red Floral, UK 20/4XL) was pl

Customer: lucybmroper@gmail.com

Order 1570 (Honoria Sporty Three-Piece Tankini Set, Teal and Red Floral, UK 20/4XL) was placed on 2026-06-28 and still shows unfulfilled with no tracking number after more than two weeks. Please confirm current production/shipping status and an expected dispatch date urgently.

✅ Posted to the Discord #questions channel and marked handled.

✅

Question for the manufacturer no order ✅ posted to #questions

Customer Diane (top size 16/18, bottoms size 12/14) is asking about the tropical print swi

Customer: dianecgarland@btinternet.com

Customer Diane (top size 16/18, bottoms size 12/14) is asking about the tropical print swim set with the turquoise crop top and multicoloured floral shorts bottom (shown in an ad, 'From The Beach To Town' collection) currently sold only as a 3 piece set. Can the two pieces be supplied separately in different sizes for a customer whose top and bottom sizes differ significantly?

✅ Posted to the Discord #questions channel and marked handled.

✅

Question for the manufacturer order #1148 ✅ posted to #questions

[NAGI Tokyo] Order #1148 has already shipped. Is it possible to stop or recall the shipmen

Customer: orion.1111.mazenta.369@gmail.com

[NAGI Tokyo] Order #1148 has already shipped. Is it possible to stop or recall the shipment before delivery? The customer wants to cancel because the item is not being shipped domestically (they object to the overseas origin). Please advise if it can be halted.

✅ Posted to the Discord #questions channel and marked handled.

✅

Question for the manufacturer order #1514 ✅ posted to #quality-checks

Quality/batch issue reported by customer Nics Johnson (order 1514): the Honoria tankini se

Customer: nics.johnson@live.co.uk

Quality/batch issue reported by customer Nics Johnson (order 1514): the Honoria tankini set arrived looking cheap and did not fit as expected. Please check this batch and confirm it's corrected.

✅ Posted to the Discord #quality-checks channel and marked handled.

✅

Question for the manufacturer order #1253 ✅ posted to #questions

Customer (Maria Marosi) is chasing the REPLACEMENT (Sadhbh Elegant City Trench Coat, Beige

Customer: mmarcsilla13@gmail.com

Customer (Maria Marosi) is chasing the REPLACEMENT (Sadhbh Elegant City Trench Coat, Beige, Size S) we arranged for order 1253. It has been about three weeks with no tracking details sent. Please confirm the replacement's current status and tracking number.

✅ Posted to the Discord #questions channel and marked handled.

✅

Order change order #2062 ✅ posted to #change-order

ORDER CHANGE: change the add-on item colour from beige to pink

Customer: mummabug@icloud.com

ORDER CHANGE: change the add-on item colour from beige to pink

✅ Posted to the Discord #change-order channel and marked handled.