[image: Google Logo] Hi Nour, Thank you for reaching out regarding the issue you are experiencing with your passkey. To help us best assist you, could you please let us know the exact date you created this specific passkey? Depending on when it was created, your account falls into one of two scenarios: *1. The passkey was created MORE than 7 days ago* In this case, the passkey should be fully ready for use. If you have had the passkey for over a week and are still experiencing issues, please let us know so we can escalate this to our technical team for further investigation. 2. The passkey was created LESS than 7 days ago If your passkey is less than a week old, you should need to wait until the full 7-day period has elapsed before it can be used for certain actions. Please note that for security reasons, there is no bypass option available for this 7-day wait, and we cannot offer alternative authentication methods (such as 2FA) during this window for sensitive actions. In the meantime, you can always use an older passkey if you have one on file If you have further queries, please write back to us, and we are happy to assist you. Thank you for choosing Google Ads. Sincerely, Ritika gTech Customer Experience *NB: If you need to reference this support ticket in the future, the ID number is *1-5133000041158 This email may be confidential or privileged. If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and at

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