Walk your real replied emails: compare the AI's blind draft to the human answer, then teach or regenerate. Threads are shown in order (first exchange → next).
Subject: Re:
📨 Customer wrote:
Which state should I enter when completing my purchase? Is Texas the right
choice?
raw
Which state should I enter when completing my purchase? Is Texas the right
choice?
👤 What the human actually sent:
Hello,
Thanks for reaching out before completing your order.
At checkout, the state field should always match the actual address you want your order billed and shipped to, not a specific state we can choose for you. So if Texas is where you live or where you'd like the order delivered, then yes, that is the correct one to select.
If you meant a different delivery address, just make sure the state you enter matches that address exactly, since it affects your shipping details and any applicable tax calculation.
If you run into any trouble completing your purchase, let us know and we will be happy to help.
Warmly,
Mabel & Rose
raw
Hello,
Thanks for reaching out before completing your order.
At checkout, the state field should always match the actual address you want your order billed and shipped to, not a specific state we can choose for you. So if Texas is where you live or where you'd like the order delivered, then yes, that is the correct one to select.
If you meant a different delivery address, just make sure the state you enter matches that address exactly, since it affects your shipping details and any applicable tax calculation.
If you run into any trouble completing your purchase, let us know and we will be happy to help.
Warmly,
Mabel & Rose