Managing Marllowe (English) · 👁 observing · last checked 179s ago
🔔 Recent activity (2)
❌ Not sent -- output lint blocked this send: [voice.wrong_signature] ....
Is there something I can help you with today, such as an order, a return, or a product question? Just let me know
2026-10-21 15:37:18
❌ Not sent -- output lint blocked this send: [shipping.unverified_shipped_claim] ...ur order and get it on its way to you.
Kind regards,
Mar...
2026-10-12 09:24:44
Marllowetap a message to open
48 unanswered · 53 shown
Today
E
Evelyn Mcreply×2#1060🏷 Coach | Chelsea Shoulder Bag 30🔔 NEW REPLY
↩ Hi Evelyn, Thank you for getting back to me, and I am so sorry again for the long wait
Hello
I order this bag from 3 0ctober keep looking at SHOP app has'nt moved very concerned on what going on.
Order number #1060
Regards
Evelyn
07904665815
Hello
I order this bag from 3 0ctober keep looking at SHOP app has'nt moved very concerned on what going on.
Order number #1060
Regards
Evelyn
07904665815
Sent from Outlook for iOS<https://aka.ms/o0ukef>
↩ Support (us) · 2026-10-25 07:10:22
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: 🔗 link
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: https://marllowe.co.uk/apps/parcelpanel?cwtrk_token=LBF4dGdhqW62ferOK5GpVXkGLsa0A58dChgnO1P35qvODN5_2A
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
Hi Anna
I appreciate your email regarding my order
that the bag has taken so so long and yes I would love 30 percent off my next order with you .
Kind regards
Evelyn Mcnally
⤷ in reply to (quoted)
Sent from Outlook for iOS<🔗 link
________________________________
From: support@marllowe.co.uk <support@marllowe.co.uk>
Sent: Sunday, 25 October 2026 10:10:16
To: evelyn.mc@hotmail.co.uk <evelyn.mc@hotmail.co.uk>
Subject: Re: Ul578762417yp
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: 🔗 link
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi Anna
I appreciate your email regarding my order
that the bag has taken so so long and yes I would love 30 percent off my next order with you .
Kind regards
Evelyn Mcnally
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: support@marllowe.co.uk <support@marllowe.co.uk>
Sent: Sunday, 25 October 2026 10:10:16
To: evelyn.mc@hotmail.co.uk <evelyn.mc@hotmail.co.uk>
Subject: Re: Ul578762417yp
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: https://marllowe.co.uk/apps/parcelpanel?cwtrk_token=LBF4dGdhqW62ferOK5GpVXkGLsa0A58dChgnO1P35qvODN5_2A
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
🎁 AI proposes: Store creditawaiting your confirm
Add £64.95 store credit to evelyn.mc@hotmail.co.uk — sized to the original items (£64.95) (original order shipped free, so no shipping top-up needed). They redeem it at checkout by logging in with that same email.
Tell AI…
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Yesterday
S
Sarah May25reply
↩ Dear Sarah, Thank you for reaching out, and I am very sorry to hear you have not receiv
I ordered bag on 2nd of October and still not received or tracking info, can you help me. It's been 3 weeks still nor here
ORDER #1050
Sarah quigle 468 carnhill
⤷ in reply to (quoted)
Sent from my iPhone
raw
I ordered bag on 2nd of October and still not received or tracking info, can you help me. It's been 3 weeks still nor here
ORDER #1050
Sarah quigle 468 carnhill
Sent from my iPhone
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M
Milliante9reply
↩ Hello, Thank you for reaching out, and I am sorry to hear you have not received your or
Hi there I ordered Coach | Shoulder Bag 26 With Pillow Quilting
Brass/Black on the 4 of march but I am yet to receive the item and I am
starting to get concerned I have no order updates either my order number
is Order #1077 with
UL578764058YP <🔗 link
As its tracking number
raw
Hi there I ordered Coach | Shoulder Bag 26 With Pillow Quilting
Brass/Black on the 4 of march but I am yet to receive the item and I am
starting to get concerned I have no order updates either my order number
is Order #1077 with
UL578764058YP <https://t.17track.net/en#nums=UL578764058YP>
As its tracking number
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
A
Amarachiolisa21reply×2
↩ Hello, Thank you for reaching out, and welcome to Marllowe. I am sorry to hear your or
✉ Hi I’m a new customer of marllowe and I made a purchase for Tabby Coach bag on the 17th but I’m yet to receive my order… please help me confirm when it’ll arrivemessage is in the subject
✉ Hi I’m a new customer of Marllowe store and I made an order for tabby coach bag since on the 17th but I’m yet to receive it.. please help me confirm when it’s coming…message is in the subject
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
K
Kimbird70reply×3
↩ Dear Kim, I am so sorry, both for what has happened with this order and for the fact yo
Good evening I ordered a coach bag from you 04/10/26 my order number is #01073
I have just checked my tracking order and it was in transit on 07/10/26
I ordered early as I need it for 14/10 and there seems to be no sign
Can you please find when my parcel will be delivered as it really isn’t a very good service
Kind regards
Kim Bird
⤷ in reply to (quoted)
Sent from my iPhone
raw
Good evening I ordered a coach bag from you 04/10/26 my order number is #01073
I have just checked my tracking order and it was in transit on 07/10/26
I ordered early as I need it for 14/10 and there seems to be no sign
Can you please find when my parcel will be delivered as it really isn’t a very good service
Kind regards
Kim Bird
Sent from my iPhone
Good morning
I’m having trouble tracking my order it doesn’t seem to be getting to me very soon and I am needing it as a present, can you please verify that it is being delivered soon
Kind regards
Kim Bird
⤷ in reply to (quoted)
Sent from my iPhone
raw
Good morning
I’m having trouble tracking my order it doesn’t seem to be getting to me very soon and I am needing it as a present, can you please verify that it is being delivered soon
Kind regards
Kim Bird
Sent from my iPhone
Hi
I placed order 4th October and have not received
Order number
Order #1073
I have been emailing and have not received any thing back.
Please can someone respond
Thank you
Kim [image0.png]
📎
raw
Hi
I placed order 4th October and have not received
Order number
Order #1073
I have been emailing and have not received any thing back.
Please can someone respond
Thank you
Kim [image0.png]
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/LO0P265MB51662CBA9CDC9BC90D5DF390BA632_LO0P265MB5166.GBRP265.PROD.OUTLOOK.COM/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Tell AI…
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Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
K
Kjawid14reply
↩ Hello, Thank you for your message, and what a great question to ask before ordering. I
HiAre these bags genuine with leather straps?
Sent from Yahoo Mail for iPhone
raw
HiAre these bags genuine with leather straps?
Sent from Yahoo Mail for iPhone
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
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E
Emmatoye747reply
↩ Hi Emma, Thank you for reaching out, and I am sorry to hear you would like to cancel or
Hi
I would like to cancel my order and recieved a full refund please
Emma Toye
raw
Hi
I would like to cancel my order and recieved a full refund please
Emma Toye
📋 AI proposes: Supplier sheet requestawaiting your confirm
[Supplier Sheet] CANCEL for order #1126: Cancel order before it ships
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
Fri 23 Oct
S
Screw80Treply×2
↩ Hi, Thank you for reaching out, and I am sorry to hear your order has not arrived yet.
Hi team,
I have not received my order, where is my order?
Order number 1501.
Thanks
⤷ in reply to (quoted)
On Mon, 19 Oct 2026 at 11:17, Naman Tripathi <screw80t@gmail.com> wrote:
> Hi team,
>
> I wanted to enquire when my order will be delivered?
>
> Order number 1501.
>
> Thanks
>
raw
Hi team,
I have not received my order, where is my order?
Order number 1501.
Thanks
On Mon, 19 Oct 2026 at 11:17, Naman Tripathi <screw80t@gmail.com> wrote:
> Hi team,
>
> I wanted to enquire when my order will be delivered?
>
> Order number 1501.
>
> Thanks
>
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
S
Shm7290reply
↩ Dear Salma, Thank you for reaching out about your Goyard Saint Louis GM Tote Bag, and I
I ordered the bag below but still have not received it . When will I get it?[image0.png]
📎
⤷ in reply to (quoted)
Sent from my iPhone
raw
I ordered the bag below but still have not received it . When will I get it?[image0.png]
Sent from my iPhone
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/DU4P192MB2397A042968BF1052DDA7742E8642_DU4P192MB2397.EURP192.PROD.OUTLOOK.COM/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
B
Bryamllc005reply
↩ Thank you so much for reaching out, and what a kind message to send! Yes, we would be d
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
K
Keiraleech72escalate
Item not arrived — auto-created by _backfill_orphaned_unanswered (2026-07-28 fix): no AI d
Good morning
Re order #1109
I am concerned about the whereabouts of my order. I tried to cancel before
it was shipped out as on your details it said this was an option, I
received no reply and the order was shipped out anyway.
On the shopify tracking link, there are no tracking details available -
obviously this is causing great concern.
Please advise how to proceed.
Kind regards
Keira
raw
Good morning
Re order #1109
I am concerned about the whereabouts of my order. I tried to cancel before
it was shipped out as on your details it said this was an option, I
received no reply and the order was shipped out anyway.
On the shopify tracking link, there are no tracking details available -
obviously this is causing great concern.
Please advise how to proceed.
Kind regards
Keira
AI note: auto-created by _backfill_orphaned_unanswered (2026-07-28 fix): no AI decision was ever recorded for this message (e.g. an agent/LLM error) -- surfaced here so it does not silently disappear from the unanswered queue. Needs a draft like any other undrafted escalate.
Thu 22 Oct
T
Tamishabreply
↩ Good evening Tamisha, Thank you for reaching out, and sorry for the trouble finding the
Good evening,
Please can I cancel my order, thank you. I’m unable to find the option online.
I look forward to hearing from you.
Kind regards,
Tamisha Brewster
raw
Good evening,
Please can I cancel my order, thank you. I’m unable to find the option online.
I look forward to hearing from you.
Kind regards,
Tamisha Brewster
📋 AI proposes: Supplier sheet requestawaiting your confirm
[Supplier Sheet] CANCEL for order #1140: Cancel order before it ships
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
P
Payalwalkerreply
↩ Dear Payal, Thank you for reaching out, and I completely understand why no movement on
Where is my order? There is no shipping or tracking details updates. I want a refund as I do not believe you have ven posted the bag, this is a scam. Regards Payal P
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
J
Julie Patrick47reply×7✓ Answered
↩ Dear Julie, I am really sorry. I can see you have been chasing this since early October
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: 🔗 link
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: https://marllowe.co.uk/apps/parcelpanel?cwtrk_token=ugLHOecD1iwRJenjsqK2FHsZMD6onTxguUDdXc3yaHMz-HE4pQ
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
📋 AI proposes: Supplier sheet requestawaiting your confirm
[Supplier Sheet] CANCEL for order #1053: Customer has chased repeatedly since 2026-10-07, asked to cancel on 2026-10-19, and is now demanding a and questioning the company's legitimacy. Please check live tracking/fulfillment status for order
✅ Replied — this went out to the customer.
E
Ellie Herridgereply
↩ Good morning Ellie, What a lovely thought, getting these ready for your daughters for C
Good morning, I purchased on Sunday the 18th two tote bags longchamp black! Your website says your based in London yet they seem to be delivering from china is that usual? Just wanted to know if it’s a genuine site as these are Christmas gifts for my daughters. Many thanks Ellie Herridge
Sent from Yahoo Mail for iPhone
raw
Good morning, I purchased on Sunday the 18th two tote bags longchamp black! Your website says your based in London yet they seem to be delivering from china is that usual? Just wanted to know if it’s a genuine site as these are Christmas gifts for my daughters. Many thanks Ellie Herridge
Sent from Yahoo Mail for iPhone
Tell AI…
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Schedule…
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Wed 21 Oct
A
Abbeypress033reply
↩ Hello, Yes, this is Marlow London. I am glad you reached out, and happy to confirm this
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
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H
Hannahfkhanreply
↩ Hello, Thank you for reaching out, and I completely understand wanting to catch this be
Hello,
I am contacting you to request the immediate cancellation of my order for the Longchamp Le Pliage tote in burgundy.
Order number: [1131]
Please cancel this order before it is dispatched and issue a full refund to my original payment method.
Please confirm in writing that the order has been cancelled and that my refund is being processed. If the order has already been dispatched, please advise me of the next steps for returning it and receiving a full refund.
I would appreciate your prompt response.
Kind regards
raw
Hello,
I am contacting you to request the immediate cancellation of my order for the Longchamp Le Pliage tote in burgundy.
Order number: [1131]
Please cancel this order before it is dispatched and issue a full refund to my original payment method.
Please confirm in writing that the order has been cancelled and that my refund is being processed. If the order has already been dispatched, please advise me of the next steps for returning it and receiving a full refund.
I would appreciate your prompt response.
Kind regards
📋 AI proposes: Supplier sheet requestawaiting your confirm
[Supplier Sheet] CANCEL for order #1131: Cancel order 1131 before it ships
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
M
Mimi26reply×2
↩ Dear Michelle, Thank you for writing in, and I am so sorry to hear this. I can only ima
Hello Marlowe,
I’m writing to follow up on my order which hasn’t arrived after over two weeks.
Could you please provide an update and a delivery timescale?
Thanks,
Michelle
⤷ in reply to (quoted)
On 28 Sep 2026, at 12:28, Marllowe <store+83110068481@t.shopifyemail.com> wrote:
Marllowe<🔗 link
Order #1012
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<🔗 link Download to track with [Shop] <🔗 link
or Visit our store<🔗 link
Order summary
[🔗 link
raw
Hello Marlowe,
I’m writing to follow up on my order which hasn’t arrived after over two weeks.
Could you please provide an update and a delivery timescale?
Thanks,
Michelle
On 28 Sep 2026, at 12:28, Marllowe <store+83110068481@t.shopifyemail.com> wrote:
Marllowe<https://marllowe.co.uk/_t/c/v3/AABn4j6mo_UaAgmpfKxiWipXuHAc7QPEXnUn0ROeHFsXUyNBAe99wIMzGHId0OZP27UH_7J3Zro-Rayq3nIvcjYeMmuYRcbrXtAM8hgAfQKI7pk_yQFUcpB7KI-8pxAzY4c0O1OZawVl7DadpQfzo-Cczf4WwL4q3s0xIWrSDSRvienwawrAKsIhyCV6C8cTAGfpA_6ALLA111D9pL1n0p4gjHQ0xRtipDo8ZPbYXVaqQmi0uALbj1I-4aKzc2tEsdMCPQtoZehQE1t4wpPbNSph9tCDFUo_TOYgU_X30aR3WQPnBhR5chF1n7KXKmwoDnc-nF7ppfJz6R8EnQ==>
Order #1012
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<https://marllowe.co.uk/_t/c/v3/AADWTVSepCqXK3yqK1hUUp8vI87cL8dUbU-zgLX-88atae_YPjSX5_56GKZVFEGRg4Xruu_j6kA3hRvAKeECOdQ0_5Unt3DPlnwTolp6LB-6x_RxpGYabH49IRwjdmi9NjJViIJNUp0UYg7Moe6z8egr4DK80HhrKA7GDMp2xrXvnmlbavrWwZxQ7lyXQSLF3yuVyrHMj03H_ZNsJnSJpH5g29dMPTOvK_mW-Bfgso_cTO8kM-898i-sT1ackaOorsLWpBR91LFcZg0J3ix2WnNaYS8T8QSC2zvabxNVCr8iXJbxaK9flIAqn1UR_QBSfa5KeHq89mTX7UDXS0Y5RTHUmo6xokN33Hpzy8aHxgqf2tyb9xWyymL3Y6fhfGQxM-lg5GDXvnDYKtJoxxVDWurSE1D8udjxvAir2h4gXB1354tMLrcwZtZapwSNQHcxRERu702NnGmP6Bkyfpdg7fCFIyUBeuTXIJ7F5zQVyt4KXwbnKCrBkcHP7bjdyU4sZkzCP8_Yi1fa4oi_grKb5We8A-dPJp6WdRlesgzR8fM1RQUCWmyRISUOSbHDWAZbi3tZz-7cenS5P8KbE_Umq0xZLrLpgihIahzsLmHPXn1F1tHTYwsr2WkGTJhQLruSFuZj5_Hl6Z9u89lv0qzIWqZ5jNL_q9ijpFaiSO9XtT3ndstsWVSto_ghq28GDhYp-Ccwz09zHwkXmAef52-6H4uRRyoswfz1p-lmmcCHo6VEbKVruCyDJixC8Na4bDLZQD-ck4nybfqKYuf2qluUQjdtFlTW8C4eM4Sn3tRi18fEB2EBGjkgtMypkGOnaKvezJL-dKmBGthYs6CLcdRs_2a4nsQTy1M3zW-a3r6bgaGKozEcd4Bv068dQ7S8jVO5erU5o5Buflbu2dK2sEoFghS3JOjiO6tLQx_LeQRvgtUK-_q8gkV3s0Z3EtN63HrdJxd6z-fGniEQQ4MB3wAqtCifqzGC2feeGkGzn8Eyhcv5BDf8hx_SYXG3GFHfuvojazbAUcc6EIrsOJD6tyGSh6_hjms4L4stOV72tYnYtLovwU4LUnHzmbct7R3BnTg7-_7-PTYpAt2QCP7p2rF6HZmVPHNSyQNj5Cgyij2X71dZX0jLhOgvildInxxIubrkIZ52h6Ns7q0vQphlLkxIOU3hadf1CMshweA76_lZJcE1wed07N3S3JqReQEEWhGoKPWYkWq3241oGkDQie2QzqeDq_cU_tVC7oYQe5Abcg9UEPFD1tpqd4apQKDXjfQGs_gUkEaJYigIngM3l7Qsqi422y9NCD2rQ4yCENMecxrcljiIgCzTDlKxkpFHskg9uYR37sqPl-ZivyPXOT69ZL3_iKl3--uE1r0BDE8vtWrsxfkzNr2Qp3ik5fpid4hC766bO47ggL8dtL9RoMMsZKKWFelt-4VvepMtufhLccQg6WOU2pWwECpPyX1ZZYuUuPCsHwSkK340_wminrqQTABm9hCrc6f688W1QzfLjkdRk3NYK-8a41HCFF7yeNvcB7hQH4cjna3FQnGEx8tgTWTWLTU=> Download to track with [Shop] <https://marllowe.co.uk/_t/c/v3/AAAavY3KxcnR-dr3jfg-issbTjrPAVxAqPnxn3Ea2Y1BYRCH_Or0ASyfur16hOn3ybysK5Lqn5fDT0x-_VIEXhOe-WJbIQQYK8JfMgf_zcEG-yvfImgr08PDZjOg4-t3PhNVIdnG_OIkGN-A09tvNb6F1nILL8z6E4MvT4Zbe8K2oPemBEQ67sNJXrJDCIChdfodgg9sCrVzKGq9GxRgdb9bPrFheM6dITmWJSOdMhrMhSgalFjetot2YqFyjL102W66adhra61SX5bT3TM1rcuTNPXQBikd1u6P674ZpptOpQxE-vmbV28MR-BcslMGd-hp3hwsbAIfxO9cvgNZT9Di1NMsKSM3-C871eqqTrqx3J9-I8p-UHeaCSiEu55NNTzk1Ts07R7Fhu-mEy8ubKlbqD7K41zg4brve-49qn70B_4gJC6-bEfS7GmmRofFLTlTKEY1tVnrFilUz1aWFHjUqJ3Q386tghlVXIDGm7Ek5iP4qrqzlI9BQxcvQH6OBuWSqggiItv_fAddjK6pIGBxMjDSnH3Zn8OQDsmzs9WmRgLSmg0YMfSs-w5S13kuYPgV8uH0SQDpASK2Op0Ly6DmxDNsByHg6ZeeUVhTZCL8JJfZRl5pSG78bacROnLMWUGeDBVm70xcPz-1qXn5RhtFOkTl7WKceP51ge8pZgLzghrRqLmof-zLEAV6TqmzhxKerKFlgGP9liLsEaaSP4f8X1mXz0YFidFydJl-aYlUJ4Chf7PTS0K_l54gXs_qCh94nLIUzBlZ9LMyeEs0QeU6YnhuHrdyHuRBBbDbKwaOpuuaurzLUuy_1MlwtdJ9N8Rn3vV70lO6d8EnF0Gv5SP6RDu6CFHsDnvD5NVywQtiTDBvcEAVi-KS5omWfVKHsptHFWa3DZUXE0ahepjR2PVVgrqaLJXN79FOBW0aXrWaKaCF8FN8qvZKErjyacP65VQMhdaqS9VpXWOM7D5lQJ6xTfqp6WzTi6gs4L5f33T5DVKTI5UpvlchmrQlpYEVW9f5RvtN0jQbg0ly78jdNo9XqvNL_skn_QpAFX8eQBvC1fclr2RsppcWA5nihaoKGH5mV7JOX-NuQtujCxnZyUw6Qf_Ua3Fd1srtlAI4hpeOzHkYaVVMJ9Q70szsLXStMlYB4Dj9iZY5RnY8ST3rVYdeNqUBFf523mXZeOkufVnnv8ohI5X7fuLeohaqr9CZE3lqy1U34gT8SL3UdnY0L2xGGiXlNGxYW8-MGP4x3y0EZMWMgmfJ11038vt8EnEKWg==>
or Visit our store<https://marllowe.co.uk/_t/c/v3/AAAoJkUZsuTRpLPVOaRO55xOzaBfHwRhETQLhUaz1fhGIc-e_twfDfjcpgY5RcF72rP7c79x2d6KPSAvhRlw5ey0YgCAQ6Ae-00q7vGhgRPemd6p9bQQhG84Od5cow4LFLvk_WEQinPjeZllkVd1p-jpiGjd-2-7IL4Bvn7Br6uyx-hqX8qVguxgawsnC67y93vRg-Mcx1wXfxTbakqvlM-bx5ZfhjW4zRRZRv57CPZejeAw_PRg6qQY4Tb05hGiyUZ3aTt3rrG32SMAnsRlijc-Wh-vgWsoACMsMnJOavjR9_vNH-PGFBuscp8aGwObWyqNBqQayNpc-fJlVw==>
Order summary
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/O1CN01heXekY1HLsxgYRqmR__2220273230742-0-cib_96c86ba0-5b41-44f5-a955-602de7f9c890_compact_cropped.jpg?v=1788839692]
LONGCHAMP MINI LEATHER TOTE - NOIR × 1
Noir
£54.95
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/penelope-iconic-foldable-leather-trim-tote_0_compact_cropped.png?v=1788844639]
LONGCHAMP LE PLIAGE TOTE - BLACK × 1
Black
£54.95
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/cp150_lhblk_a0_compact_cropped.jpg?v=1789043688]
Coach | Shoulder Bag 26 With Pillow Quilting × 1
Silver/Black
£51.95
Subtotal
£161.85
Order discount
-£16.18
[https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png] WELCOME10 (-£16.18)
Shipping
£0.00
Taxes
£0.00
Total
£145.67 GBP
You saved £16.18
Customer information
Shipping address
Michelle Oyewole
19 King Henry's Mews
Enfield EN3 6JS
United Kingdom
Billing address
Michelle Oyewole
19 King Henry's Mews
Enfield EN3 6JS
United Kingdom
Payment
[Visa] ending with 0821
Shipping method
Free-Delivery
If you have any questions, reply to this email or contact us at amouri65.ma@gmail.com<mailto:amouri65.ma@gmail.com>.
I’m writing to request an update on my order. It hasn’t arrived and I haven’t received any delivery updates either.
It’s been nearly a month since I placed the order and I’ve only received a single message confirming that the order details have been processed. This is completely unacceptable after over a month.
I would like a refund, I am fed-up and now query your credibility.
Michelle
⤷ in reply to (quoted)
On 15 Oct 2026, at 13:25, Mimi O <mimi26@live.co.uk> wrote:
Hello Marlowe,
I’m writing to follow up on my order which hasn’t arrived after over two weeks.
Could you please provide an update and a delivery timescale?
Thanks,
Michelle
On 28 Sep 2026, at 12:28, Marllowe <store+83110068481@t.shopifyemail.com> wrote:
Marllowe<🔗 link
Order #1012
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<🔗 link Download to track with [Shop] <🔗 link
or Visit our store<🔗 link
raw
I’m writing to request an update on my order. It hasn’t arrived and I haven’t received any delivery updates either.
It’s been nearly a month since I placed the order and I’ve only received a single message confirming that the order details have been processed. This is completely unacceptable after over a month.
I would like a refund, I am fed-up and now query your credibility.
Michelle
On 15 Oct 2026, at 13:25, Mimi O <mimi26@live.co.uk> wrote:
Hello Marlowe,
I’m writing to follow up on my order which hasn’t arrived after over two weeks.
Could you please provide an update and a delivery timescale?
Thanks,
Michelle
On 28 Sep 2026, at 12:28, Marllowe <store+83110068481@t.shopifyemail.com> wrote:
Marllowe<https://marllowe.co.uk/_t/c/v3/AABn4j6mo_UaAgmpfKxiWipXuHAc7QPEXnUn0ROeHFsXUyNBAe99wIMzGHId0OZP27UH_7J3Zro-Rayq3nIvcjYeMmuYRcbrXtAM8hgAfQKI7pk_yQFUcpB7KI-8pxAzY4c0O1OZawVl7DadpQfzo-Cczf4WwL4q3s0xIWrSDSRvienwawrAKsIhyCV6C8cTAGfpA_6ALLA111D9pL1n0p4gjHQ0xRtipDo8ZPbYXVaqQmi0uALbj1I-4aKzc2tEsdMCPQtoZehQE1t4wpPbNSph9tCDFUo_TOYgU_X30aR3WQPnBhR5chF1n7KXKmwoDnc-nF7ppfJz6R8EnQ==>
Order #1012
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<https://marllowe.co.uk/_t/c/v3/AADWTVSepCqXK3yqK1hUUp8vI87cL8dUbU-zgLX-88atae_YPjSX5_56GKZVFEGRg4Xruu_j6kA3hRvAKeECOdQ0_5Unt3DPlnwTolp6LB-6x_RxpGYabH49IRwjdmi9NjJViIJNUp0UYg7Moe6z8egr4DK80HhrKA7GDMp2xrXvnmlbavrWwZxQ7lyXQSLF3yuVyrHMj03H_ZNsJnSJpH5g29dMPTOvK_mW-Bfgso_cTO8kM-898i-sT1ackaOorsLWpBR91LFcZg0J3ix2WnNaYS8T8QSC2zvabxNVCr8iXJbxaK9flIAqn1UR_QBSfa5KeHq89mTX7UDXS0Y5RTHUmo6xokN33Hpzy8aHxgqf2tyb9xWyymL3Y6fhfGQxM-lg5GDXvnDYKtJoxxVDWurSE1D8udjxvAir2h4gXB1354tMLrcwZtZapwSNQHcxRERu702NnGmP6Bkyfpdg7fCFIyUBeuTXIJ7F5zQVyt4KXwbnKCrBkcHP7bjdyU4sZkzCP8_Yi1fa4oi_grKb5We8A-dPJp6WdRlesgzR8fM1RQUCWmyRISUOSbHDWAZbi3tZz-7cenS5P8KbE_Umq0xZLrLpgihIahzsLmHPXn1F1tHTYwsr2WkGTJhQLruSFuZj5_Hl6Z9u89lv0qzIWqZ5jNL_q9ijpFaiSO9XtT3ndstsWVSto_ghq28GDhYp-Ccwz09zHwkXmAef52-6H4uRRyoswfz1p-lmmcCHo6VEbKVruCyDJixC8Na4bDLZQD-ck4nybfqKYuf2qluUQjdtFlTW8C4eM4Sn3tRi18fEB2EBGjkgtMypkGOnaKvezJL-dKmBGthYs6CLcdRs_2a4nsQTy1M3zW-a3r6bgaGKozEcd4Bv068dQ7S8jVO5erU5o5Buflbu2dK2sEoFghS3JOjiO6tLQx_LeQRvgtUK-_q8gkV3s0Z3EtN63HrdJxd6z-fGniEQQ4MB3wAqtCifqzGC2feeGkGzn8Eyhcv5BDf8hx_SYXG3GFHfuvojazbAUcc6EIrsOJD6tyGSh6_hjms4L4stOV72tYnYtLovwU4LUnHzmbct7R3BnTg7-_7-PTYpAt2QCP7p2rF6HZmVPHNSyQNj5Cgyij2X71dZX0jLhOgvildInxxIubrkIZ52h6Ns7q0vQphlLkxIOU3hadf1CMshweA76_lZJcE1wed07N3S3JqReQEEWhGoKPWYkWq3241oGkDQie2QzqeDq_cU_tVC7oYQe5Abcg9UEPFD1tpqd4apQKDXjfQGs_gUkEaJYigIngM3l7Qsqi422y9NCD2rQ4yCENMecxrcljiIgCzTDlKxkpFHskg9uYR37sqPl-ZivyPXOT69ZL3_iKl3--uE1r0BDE8vtWrsxfkzNr2Qp3ik5fpid4hC766bO47ggL8dtL9RoMMsZKKWFelt-4VvepMtufhLccQg6WOU2pWwECpPyX1ZZYuUuPCsHwSkK340_wminrqQTABm9hCrc6f688W1QzfLjkdRk3NYK-8a41HCFF7yeNvcB7hQH4cjna3FQnGEx8tgTWTWLTU=> Download to track with [Shop] <https://marllowe.co.uk/_t/c/v3/AAAavY3KxcnR-dr3jfg-issbTjrPAVxAqPnxn3Ea2Y1BYRCH_Or0ASyfur16hOn3ybysK5Lqn5fDT0x-_VIEXhOe-WJbIQQYK8JfMgf_zcEG-yvfImgr08PDZjOg4-t3PhNVIdnG_OIkGN-A09tvNb6F1nILL8z6E4MvT4Zbe8K2oPemBEQ67sNJXrJDCIChdfodgg9sCrVzKGq9GxRgdb9bPrFheM6dITmWJSOdMhrMhSgalFjetot2YqFyjL102W66adhra61SX5bT3TM1rcuTNPXQBikd1u6P674ZpptOpQxE-vmbV28MR-BcslMGd-hp3hwsbAIfxO9cvgNZT9Di1NMsKSM3-C871eqqTrqx3J9-I8p-UHeaCSiEu55NNTzk1Ts07R7Fhu-mEy8ubKlbqD7K41zg4brve-49qn70B_4gJC6-bEfS7GmmRofFLTlTKEY1tVnrFilUz1aWFHjUqJ3Q386tghlVXIDGm7Ek5iP4qrqzlI9BQxcvQH6OBuWSqggiItv_fAddjK6pIGBxMjDSnH3Zn8OQDsmzs9WmRgLSmg0YMfSs-w5S13kuYPgV8uH0SQDpASK2Op0Ly6DmxDNsByHg6ZeeUVhTZCL8JJfZRl5pSG78bacROnLMWUGeDBVm70xcPz-1qXn5RhtFOkTl7WKceP51ge8pZgLzghrRqLmof-zLEAV6TqmzhxKerKFlgGP9liLsEaaSP4f8X1mXz0YFidFydJl-aYlUJ4Chf7PTS0K_l54gXs_qCh94nLIUzBlZ9LMyeEs0QeU6YnhuHrdyHuRBBbDbKwaOpuuaurzLUuy_1MlwtdJ9N8Rn3vV70lO6d8EnF0Gv5SP6RDu6CFHsDnvD5NVywQtiTDBvcEAVi-KS5omWfVKHsptHFWa3DZUXE0ahepjR2PVVgrqaLJXN79FOBW0aXrWaKaCF8FN8qvZKErjyacP65VQMhdaqS9VpXWOM7D5lQJ6xTfqp6WzTi6gs4L5f33T5DVKTI5UpvlchmrQlpYEVW9f5RvtN0jQbg0ly78jdNo9XqvNL_skn_QpAFX8eQBvC1fclr2RsppcWA5nihaoKGH5mV7JOX-NuQtujCxnZyUw6Qf_Ua3Fd1srtlAI4hpeOzHkYaVVMJ9Q70szsLXStMlYB4Dj9iZY5RnY8ST3rVYdeNqUBFf523mXZeOkufVnnv8ohI5X7fuLeohaqr9CZE3lqy1U34gT8SL3UdnY0L2xGGiXlNGxYW8-MGP4x3y0EZMWMgmfJ11038vt8EnEKWg==>
or Visit our store<https://marllowe.co.uk/_t/c/v3/AAAoJkUZsuTRpLPVOaRO55xOzaBfHwRhETQLhUaz1fhGIc-e_twfDfjcpgY5RcF72rP7c79x2d6KPSAvhRlw5ey0YgCAQ6Ae-00q7vGhgRPemd6p9bQQhG84Od5cow4LFLvk_WEQinPjeZllkVd1p-jpiGjd-2-7IL4Bvn7Br6uyx-hqX8qVguxgawsnC67y93vRg-Mcx1wXfxTbakqvlM-bx5ZfhjW4zRRZRv57CPZejeAw_PRg6qQY4Tb05hGiyUZ3aTt3rrG32SMAnsRlijc-Wh-vgWsoACMsMnJOavjR9_vNH-PGFBuscp8aGwObWyqNBqQayNpc-fJlVw==>
Order summary
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/O1CN01heXekY1HLsxgYRqmR__2220273230742-0-cib_96c86ba0-5b41-44f5-a955-602de7f9c890_compact_cropped.jpg?v=1788839692]
LONGCHAMP MINI LEATHER TOTE - NOIR × 1
Noir
£54.95
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/penelope-iconic-foldable-leather-trim-tote_0_compact_cropped.png?v=1788844639]
LONGCHAMP LE PLIAGE TOTE - BLACK × 1
Black
£54.95
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/cp150_lhblk_a0_compact_cropped.jpg?v=1789043688]
Coach | Shoulder Bag 26 With Pillow Quilting × 1
Silver/Black
£51.95
Subtotal
£161.85
Order discount
-£16.18
[https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png] WELCOME10 (-£16.18)
Shipping
£0.00
Taxes
£0.00
Total
£145.67 GBP
You saved £16.18
Customer information
Shipping address
Michelle Oyewole
19 King Henry's Mews
Enfield EN3 6JS
United Kingdom
Billing address
Michelle Oyewole
19 King Henry's Mews
Enfield EN3 6JS
United Kingdom
Payment
[Visa] ending with 0821
Shipping method
Free-Delivery
If you have any questions, reply to this email or contact us at amouri65.ma@gmail.com<mailto:amouri65.ma@gmail.com>.
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
D
Danacole2010escalate
↩ Hi Dana, Thank you for letting us know, and sorry for the worry this has caused. Since
Hi,
There’s no tracking info for order #1084. Dispatched on the 7th of October.
Best
Dana selcuklu
raw
Hi,
There’s no tracking info for order #1084. Dispatched on the 7th of October.
Best
Dana selcuklu
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
Hi,
I made two orders (1046 & 1047) on the 2nd of October.
The shipping hasn’t been updated since the purchase and I wondering where
it is or if I can get a date it should be delivered,
Thank you for your help,
Maddison Schade
raw
Hi,
I made two orders (1046 & 1047) on the 2nd of October.
The shipping hasn’t been updated since the purchase and I wondering where
it is or if I can get a date it should be delivered,
Thank you for your help,
Maddison Schade
Hi there,
I’ve left an online enquiry, emailed the following day, tried to call
today. Unfortunately none of my lines of communication are getting through,
Can someone please get back to me asap,
Thank you,
Maddison
⤷ in reply to (quoted)
On Tue, 20 Oct 2026 at 12:33 pm, MaddisonSchade <maddisonschade@gmail.com>
wrote:
> Hi,
>
> I made two orders (1046 & 1047) on the 2nd of October.
>
> The shipping hasn’t been updated since the purchase and I wondering where
> it is or if I can get a date it should be delivered,
>
> Thank you for your help,
>
> Maddison Schade
>
raw
Hi there,
I’ve left an online enquiry, emailed the following day, tried to call
today. Unfortunately none of my lines of communication are getting through,
Can someone please get back to me asap,
Thank you,
Maddison
On Tue, 20 Oct 2026 at 12:33 pm, MaddisonSchade <maddisonschade@gmail.com>
wrote:
> Hi,
>
> I made two orders (1046 & 1047) on the 2nd of October.
>
> The shipping hasn’t been updated since the purchase and I wondering where
> it is or if I can get a date it should be delivered,
>
> Thank you for your help,
>
> Maddison Schade
>
✉ Re: Your Marllowe order #1019 - please confirm your full shipping addressmessage is in the subject
17 hay close
Rushden
Northants
NN10 0TT
⤷ in reply to (quoted)
On Mon, 12 Oct 2026, 10:25 , <support@marllowe.co.uk> wrote:
> Hi Stephanie,
>
> Thank you for your order #1019 with Marllowe.
>
> Our shipping team has let us know that the shipping address on your order
> is incomplete. We currently have:
>
> 17, Rushden, NN10 0TT, United Kingdom
>
> The street name appears to be missing, so the parcel cannot be delivered
> as it is. Could you please reply to this email with your full shipping
> address (house number, street name, town/city and postcode)?
>
> As soon as we have it, we will update the address on your order.
>
> Kind regards,
> Marllowe Customer Service
>
raw
17 hay close
Rushden
Northants
NN10 0TT
On Mon, 12 Oct 2026, 10:25 , <support@marllowe.co.uk> wrote:
> Hi Stephanie,
>
> Thank you for your order #1019 with Marllowe.
>
> Our shipping team has let us know that the shipping address on your order
> is incomplete. We currently have:
>
> 17, Rushden, NN10 0TT, United Kingdom
>
> The street name appears to be missing, so the parcel cannot be delivered
> as it is. Could you please reply to this email with your full shipping
> address (house number, street name, town/city and postcode)?
>
> As soon as we have it, we will update the address on your order.
>
> Kind regards,
> Marllowe Customer Service
>
✉ Re: Your Marllowe order #1019 - please confirm your full shipping addressmessage is in the subject
Hi. Can you please advise when I will recieve my order .
Thankyou
⤷ in reply to (quoted)
On Tue, 13 Oct 2026, 01:02 Stephanie Richardson, <stephrico78@gmail.com>
wrote:
> 17 hay close
> Rushden
> Northants
> NN10 0TT
>
> On Mon, 12 Oct 2026, 10:25 , <support@marllowe.co.uk> wrote:
>
>> Hi Stephanie,
>>
>> Thank you for your order #1019 with Marllowe.
>>
>> Our shipping team has let us know that the shipping address on your order
>> is incomplete. We currently have:
>>
>> 17, Rushden, NN10 0TT, United Kingdom
>>
>> The street name appears to be missing, so the parcel cannot be delivered
>> as it is. Could you please reply to this email with your full shipping
>> address (house number, street name, town/city and postcode)?
>>
>> As soon as we have it, we will update the address on your order.
>>
>> Kind regards,
>> Marllowe Customer Service
>>
>
raw
Hi. Can you please advise when I will recieve my order .
Thankyou
On Tue, 13 Oct 2026, 01:02 Stephanie Richardson, <stephrico78@gmail.com>
wrote:
> 17 hay close
> Rushden
> Northants
> NN10 0TT
>
> On Mon, 12 Oct 2026, 10:25 , <support@marllowe.co.uk> wrote:
>
>> Hi Stephanie,
>>
>> Thank you for your order #1019 with Marllowe.
>>
>> Our shipping team has let us know that the shipping address on your order
>> is incomplete. We currently have:
>>
>> 17, Rushden, NN10 0TT, United Kingdom
>>
>> The street name appears to be missing, so the parcel cannot be delivered
>> as it is. Could you please reply to this email with your full shipping
>> address (house number, street name, town/city and postcode)?
>>
>> As soon as we have it, we will update the address on your order.
>>
>> Kind regards,
>> Marllowe Customer Service
>>
>
↩ Support (us) · 2026-10-19 03:28:31
Hi,
I hope you’re doing well. My name is Anna, and I’m reaching out from the Customer Care Team of Marllowe regarding your order #1019.
The order is currently on hold because there appears to be an issue with the shipping address provided but we wanted to follow up to make sure we can move forward with your delivery as soon as possible.
Could you please confirm your complete and correct shipping address for order #1045 including your street address, city, state or province, postal code, and country? We want to ensure we have all the necessary details to avoid any further delivery issues.
We apologise for the inconvenience and appreciate your time and cooperation. We look forward to hearing from you so we can help get your order moving again.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi,
I hope you’re doing well. My name is Anna, and I’m reaching out from the Customer Care Team of Marllowe regarding your order #1019.
The order is currently on hold because there appears to be an issue with the shipping address provided but we wanted to follow up to make sure we can move forward with your delivery as soon as possible.
Could you please confirm your complete and correct shipping address for order #1045 including your street address, city, state or province, postal code, and country? We want to ensure we have all the necessary details to avoid any further delivery issues.
We apologise for the inconvenience and appreciate your time and cooperation. We look forward to hearing from you so we can help get your order moving again.
Warm regards,
Anna
Customer Care Team
Marllowe
✉ Re: Shipping Address Confirmation for Order #1019
Hi.
I have already provided this information twice .
Shipping address
17 Hay Close
Rushden
Northants
NN10 0TT
Please can you advice estimated delivery date as this is a birthday gift.
Thankyou
⤷ in reply to (quoted)
On Mon, 19 Oct 2026, 04:28 , <support@marllowe.co.uk> wrote:
> Hi,
>
> I hope you’re doing well. My name is Anna, and I’m reaching out from the
> Customer Care Team of Marllowe regarding your order #1019.
>
> The order is currently on hold because there appears to be an issue with
> the shipping address provided but we wanted to follow up to make sure we
> can move forward with your delivery as soon as possible.
>
> Could you please confirm your complete and correct shipping address for
> order #1045 including your street address, city, state or province, postal
> code, and country? We want to ensure we have all the necessary details to
> avoid any further delivery issues.
>
> We apologise for the inconvenience and appreciate your time and
> cooperation. We look forward to hearing from you so we can help get your
> order moving again.
>
> Warm regards,
> Anna
> Customer Care Team
> Marllowe
>
raw
Hi.
I have already provided this information twice .
Shipping address
17 Hay Close
Rushden
Northants
NN10 0TT
Please can you advice estimated delivery date as this is a birthday gift.
Thankyou
On Mon, 19 Oct 2026, 04:28 , <support@marllowe.co.uk> wrote:
> Hi,
>
> I hope you’re doing well. My name is Anna, and I’m reaching out from the
> Customer Care Team of Marllowe regarding your order #1019.
>
> The order is currently on hold because there appears to be an issue with
> the shipping address provided but we wanted to follow up to make sure we
> can move forward with your delivery as soon as possible.
>
> Could you please confirm your complete and correct shipping address for
> order #1045 including your street address, city, state or province, postal
> code, and country? We want to ensure we have all the necessary details to
> avoid any further delivery issues.
>
> We apologise for the inconvenience and appreciate your time and
> cooperation. We look forward to hearing from you so we can help get your
> order moving again.
>
> Warm regards,
> Anna
> Customer Care Team
> Marllowe
>
✉ Re: Shipping Address Confirmation for Order #1019
Stephanie Richardson
17 Hay close
Rushden
Northants NN10 0TT
England
⤷ in reply to (quoted)
On Mon, 19 Oct 2026, 06:19 Stephanie Richardson, <stephrico78@gmail.com>
wrote:
> Hi.
> I have already provided this information twice .
> Shipping address
>
> 17 Hay Close
> Rushden
> Northants
> NN10 0TT
>
> Please can you advice estimated delivery date as this is a birthday gift.
>
> Thankyou
>
> On Mon, 19 Oct 2026, 04:28 , <support@marllowe.co.uk> wrote:
>
>> Hi,
>>
>> I hope you’re doing well. My name is Anna, and I’m reaching out from the
>> Customer Care Team of Marllowe regarding your order #1019.
>>
>> The order is currently on hold because there appears to be an issue with
>> the shipping address provided but we wanted to follow up to make sure we
>> can move forward with your delivery as soon as possible.
>>
>> Could you please confirm your complete and correct shipping address for
>> order #1045 including your street address, city, state or province, postal
>> code, and country? We want to ensure we have all the necessary details to
>> avoid any further delivery issues.
>>
>> We apologise for the inconvenience and appreciate your time and
>> cooperation. We look forward to hearing from you so we can help get your
>> order moving again.
>>
>> Warm regards,
>> Anna
>> Customer Care Team
>> Marllowe
>>
>
raw
Stephanie Richardson
17 Hay close
Rushden
Northants NN10 0TT
England
On Mon, 19 Oct 2026, 06:19 Stephanie Richardson, <stephrico78@gmail.com>
wrote:
> Hi.
> I have already provided this information twice .
> Shipping address
>
> 17 Hay Close
> Rushden
> Northants
> NN10 0TT
>
> Please can you advice estimated delivery date as this is a birthday gift.
>
> Thankyou
>
> On Mon, 19 Oct 2026, 04:28 , <support@marllowe.co.uk> wrote:
>
>> Hi,
>>
>> I hope you’re doing well. My name is Anna, and I’m reaching out from the
>> Customer Care Team of Marllowe regarding your order #1019.
>>
>> The order is currently on hold because there appears to be an issue with
>> the shipping address provided but we wanted to follow up to make sure we
>> can move forward with your delivery as soon as possible.
>>
>> Could you please confirm your complete and correct shipping address for
>> order #1045 including your street address, city, state or province, postal
>> code, and country? We want to ensure we have all the necessary details to
>> avoid any further delivery issues.
>>
>> We apologise for the inconvenience and appreciate your time and
>> cooperation. We look forward to hearing from you so we can help get your
>> order moving again.
>>
>> Warm regards,
>> Anna
>> Customer Care Team
>> Marllowe
>>
>
Hi,
We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system.
We’re sorry to hear about the issue you experienced with the product. We can certainly look into this for you, and we will coordinate directly with our supplier to check the details of your product and determine the best way to resolve the issue.
Thank you for your patience and understanding while we work on this. We’ll make sure to provide you with an update as soon as we hear back from our supplier.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi,
We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system.
We’re sorry to hear about the issue you experienced with the product. We can certainly look into this for you, and we will coordinate directly with our supplier to check the details of your product and determine the best way to resolve the issue.
Thank you for your patience and understanding while we work on this. We’ll make sure to provide you with an update as soon as we hear back from our supplier.
Warm regards,
Anna
Customer Care Team
Marllowe
Good morning.
I have still not received my order.
Please can you explain the delay and resolve the issue within the next 2 days.
Kind regards Clair
⤷ in reply to (quoted)
________________________________
From: Marllowe <store+83110068481@t.shopifyemail.com>
Sent: 07 October 2026 11:41
To: cgnrmartin@outlook.com <cgnrmartin@outlook.com>
Subject: A shipment from order #1080 is on the way
Marllowe<🔗 link
Order #1080
Your order is on the way
Your order is on the way. Track your shipment to see the delivery status.
View your order<🔗 link Track order with [Shop] <🔗 link
or Visit our store<🔗 link
raw
Good morning.
I have still not received my order.
Please can you explain the delay and resolve the issue within the next 2 days.
Kind regards Clair
________________________________
From: Marllowe <store+83110068481@t.shopifyemail.com>
Sent: 07 October 2026 11:41
To: cgnrmartin@outlook.com <cgnrmartin@outlook.com>
Subject: A shipment from order #1080 is on the way
Marllowe<https://marllowe.co.uk/_t/c/v3/AAAv_-WbHLvqxo9eXZYQPqXqXOrm3nQeMSC0zJ3tdj-oJPcXI84sUwWNR7YLXiI5UL0prQljAKNbCJcyUu9DfHsQDhPzDsYQtxR_kdvk3DPIH-8nx9ge8BW4Ck3bFf5338mi_5zT7dmtwnpU6sFGrrkWZxQTtTONwxkmz3AU6rXhR4OR0lDpKjZIKd7S_zhoSSaUll11ipo9QirxDWNFPWiDiZBtGS1n6rV9Y7d0jpUmXhlW14K9HCyw-6S92XL0ej_wQim2UQQc7nOODtCen-lU8ty5likf30Sjn8fyA6m6omFJkw5Hf7wyVqdW7vFJtxQEOYD5XzCt08kekQ-hLycK7vjMvFRVqgcLh9AKQXFY9aMZZw==>
Order #1080
Your order is on the way
Your order is on the way. Track your shipment to see the delivery status.
View your order<https://marllowe.co.uk/_t/c/v3/AACxN2h_jDATBvq3nJSDTutzk3X8Uv3zja1HdldcovAKwd5PlYrXVbE8SUFoyVsiMa8__Uzb000wVE69yr6yDB6eTEmUl_-KLmYGIyKmcNQ_JifzviuvFM3-0VWmGE-Jxe2AjjEmrp1SMP9sGGoGJW-TlTx431dno5zrTmdMbohg895gHGeAndtPYhGBgpMEuAxQOXObwC4y49vNNuJe1mcVo9e2IykwQMA_Um0i9aBMiUXTdQLv1UWUAdvvPx_kqoN9qAnPszWH4gspDSQDMRgeTei8tIVxbTRimCDH9kcUNnZlkgGBjrIRsHwaK0gEwNbo1BIDfCoKYMTR0dNFUBM-6cwB5kC21NIhsrSpBx-ivtHv9-nIx0HhmA-9zX5no2LeMee2WmvQgHgg3tjU-anO4aT1oOWX53cnloSLKUswV2Oj22xFuzcmiLJh2FlyXCSI8cvN2ZGm414tSXQKqEt_JOrZiILPTxyFPprdXESlxfeJH2L8uIx4ihsIkAEvQNXUSgIsx8vZQTbCvJ8Bo_hmL104Msa4iaLV6ohoUzsA6APWiGpG_Iq4kXVfDR8EUoNDlHKGhXFTB2G0fr3ysosQCRuPVTXJTHR38S55xHPXDkHh37yG6rwvVtjtdiEerZFUMXinYxiIlQ-_7Muz-w5-GbEiUyhQOrG4O4AtPe2XN_BpnKacN3MzxvXPeUvWJMMpLgunhTZfTPYM4oD-JLTaP2vo9tX-gC9IpqH5I8iMzDElO9bzygzHm7W5gDWkncEVIBaWI4v0Ok7nK1Yiv3PSwXWV4S1ZQiMdAg9kBXQK-yYAifD1Y4iMhQTYzpv0IzwcCzfN07IPoDtVnPBqNS5rgK0ow6OO3D54cyRSBkI0CW2BDeKU0iRFViM2oSRV_q1U1f3UH6j5D02P-Gkyn6iE7Dudqn2yI2zO0sZKYd_V50nCR_0y4v9HMsYOyEs-ErHJ1KFe1hSJ8RDFhykuMr5VLSqMDIxmGLuf9XMihpF7nKeNfhrn14gRzETX6OVabojW0BRtk1xhGsCLLmSBd95HRJzA0Hg41HW6dF2jbAuBC4w4ed51861LvHQHWwg-taIeumZud072P17y-jf8I_HKRz9Aqpfa9mQvNGpuPJwC2VH1IKlTUC82Usg5p9WsC9Yw5qDBIjRzcij1zAaiEa7RWAUjdOFiDBarHjggO02etkXRubqcLmWR9L-qjCbYrj51Q9ZAgRuv8h-OFrdMuV25t2WChvkURAXI8c29BSINGHZhOLAWZgsNyMRJ7M2pZvSVCSk31v6csgUMEllBMOT8EfjVA_R-4chnyPR_mMtmAglLZE1NGcBdDpgRtQk_tgbGQ3en81mHWW8MNKRGPhQS4Em9qDVHOqbewbqkmEv-z4q0Va_0H2GySRpjs-XdZx7rNei3Th3lnkQyKkUa34Bg7BkoPGg3yVLetHJn-5vNGCjho3YCAVBvwubEFxvzYCazq-ZbJeb_7Env0tLT1bG9NdxFvIRMXGhYxlXT3kbrwa5iL1QNkdlbdkM3oONruPs5psf-kQzFrkikDGD7YcAUp0TARmfNp9c8uy6ppCJzUoUpmNhDhKQIxsk=> Track order with [Shop] <https://marllowe.co.uk/_t/c/v3/AABK3pJi_rKFhHk30XRm6Kd7W_PzV2ilWdc69JWISJ0rH1ZOc6ZjpXkWLaOY3f5UfH6kNPes9XJ98ekS7b6jrwQnGw-AMIuNqVQatRhEpHoekTAEQfvL3p1VVmZy1gQ5kKviFariLzqXjpaWe9zTCBESIcWKL3Mal8fZBsOTx2-wEYiB6j-OCf0347k9HXgm690NmiJbcbPvlP9lO4t6vHp3-V4HJ8YwDjHJ9Aum1cWsBrypFkHqlL_Y48SZ38xO68IAysjqPo5EjiL0RGTyDIRDcPFhgV4enr6SUMeOv6MY6NLu7KuuDBbScYsqtxXnrFN6POZGA11m9JYO7cUpggfno8WUrbOgMbK3ETj-OpE_1y9eVftJn4G_1CWIuh6rUp2eLd_Gu1BKf8TV5hp_DIilpsHW9z0lw-1JLW-cXhBMYIZbvG4gfRrb1icc-WKsziVBeTM0SHOd0cmugn1oxNlL5XiXYx2ftWiB4SNTHjYITjihi_SgsnWKu47frPkzlTfckkJTVg0-fDfXT04fFAVPW9JmPGAD0mLnjeEaY2wW4J6otDmPJCFmQ1repm_7US4XhPISmAvyPnP2-w30rEinborj2ggpz1dF-mNJNUnA62XSF2ZXPZ7sKrHQ_R6t5ga9sdji8CqO_kMqHiYwEhIg1SxXAYK3I3vss4Fkqe0DZYRvdz9Zz4B3yKsP3Y3F9EV8XVWuZ54rDwOmAFsKeeI7K1V0X2kPo-MublBqX793v30UQbMUmLhbKXUN9nixZ0uDmBye2d_z_nMIDcSlkHtmo-i9WYMsOJs1y0_sLGl0O3BmXKzmf4fetacR8CXWdtJFNG7bKhz0Qd052pyxaru_Mf1tD2omzUlEEw8OsCONBNe_KSOl8vtEL9TR5gf2UuHtgci5Hp2FroCZL6dskP0KJmXIRQ06sbiVkFpcRUg7CFCwtECC0C8VAijkX1r8ij0emNdpYhL4zXxddkFrZnTyq7O3CNBShKAWOvXKwQyYI7m5DrI-IeIfE4qUrAGYORqahUmLGmeEqGL8DYZGfUlaWYA-nu8fLU6Hl7Yd4p7v20Fo3aH_HMGfrv9DIF8QvumT7X3NPmq3Kkzapdz-U8nsCtlnv_UQ6A19_B0BfljRhIglRx-7TlaksIKgzWSuxgElZ9-OCVgKYqY4K0K5IbgFt8PcNwWKWIzNgslNPBXduElkmyju4AszpSWTKg0wunIb-CjcaTeNrcXbe7IqD0JKMssO19ujuVIVT2B9QtteoDjaz-QmrPeXX_KyrSk-WrzO0p01m9cEAf_stcYepBMceD41m4PZPBRZ92jDiQ==>
or Visit our store<https://marllowe.co.uk/_t/c/v3/AACDQF391PwMx6JITRzq7Qh6hV2_8AqYv1ok1ULoemhcFMU3FCJfD-yrsAYuXnI2Eydtxom3DXgrUG_G-q_6t4cTn1qLyIsLLqK9Tt1aJWBNr2IfekPVFPN2yaE-7c6fulnA4oWeFWAHwwuexhgFjXZVqsbMQnSEZEdnbL-v9KUc0ne_05Plmh3X4lWFMaMyJ-2bVg5onAYC-Z8N2OxJqTpvPVN9ohNVTsa6oYiM0JwAgB5vztfZ7aFE0SEn8BhVcP8StLXkFDhe3nk_hNL9YgkdEJgKkYBUQ8RVmuXxC1R8yOCm0SGbjLQ7-V4rr69KOYodfi2yz_mWXX4F4toOa-WEGMMD3wfvpotnB320tKfl1RzL0A==>
Other tracking number: UL578763769YP<https://marllowe.co.uk/_t/c/v3/AACiEUh9k9PaSLz2yyzD51OygzEeVaJLnbifZtQilxLj-MSONOcmhdBxCksM2wtjy7eVJC2HzBreKKWNQeFvyTxB6g0t0hp3ADSDj88ZQHbx5L2xQIyiL-hr4DS6ltT4JqXt7eDTPLVt_Ysq_bPXSvAijfIWv564qOfxLD7hG--8kn6sGSzREvPbCQ_bW6tWcwL46VUMcZjeK4fR64KaEr5qSt5P3g1wh4Raghv4xYUtVfnm1vkWiQYZ2-gN8QnHkJc01TMKK8e2Dm7y26W56e2HaBE0hx-xO5atMdIESAmx_zCQn6zbI9TZ06iH4lstQQu06xoi_f8yLbfxzck=>
Items in this shipment
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/penelope-iconic-navy-foldable-tote-bag_0_compact_cropped.png?v=1788844679]
LONGCHAMP LE PLIAGE TOTE - NAVY × 1
Navy
If you have any questions, reply to this email or contact us at amouri65.ma@gmail.com<mailto:amouri65.ma@gmail.com>.
Tue 20 Oct
E
Epermisonreply×2
↩ Dear Mrs Permison, Thank you for reaching out, and I am sorry for the wait you have had
Hi,
I still haven’t received my order (Order No. 1021), which I placed on 29th September.
I would like to know the current status of my order and why it has taken so long to arrive. Could you please provide an update and let me know when I can expect to receive it?
Thank you. I look forward to your response.
Regards,
Mrs Permison
raw
Hi,
I still haven’t received my order (Order No. 1021), which I placed on 29th September.
I would like to know the current status of my order and why it has taken so long to arrive. Could you please provide an update and let me know when I can expect to receive it?
Thank you. I look forward to your response.
Regards,
Mrs Permison
Dear Customer Service,
I placed an order on 29 September for a Mini Leather Longchamp Bag (Order Number: 1021), but I still haven’t received my item.
Could you please check the status of my order and let me know when I can expect delivery? It has been some time since I placed the order and I would appreciate an update as soon as possible.
Thank you for your help. I look forward to hearing from you.
Kind regards,
Mrs Permison
⤷ in reply to (quoted)
Sent from my iPhone
raw
Dear Customer Service,
I placed an order on 29 September for a Mini Leather Longchamp Bag (Order Number: 1021), but I still haven’t received my item.
Could you please check the status of my order and let me know when I can expect delivery? It has been some time since I placed the order and I would appreciate an update as soon as possible.
Thank you for your help. I look forward to hearing from you.
Kind regards,
Mrs Permison
Sent from my iPhone
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
T
Teampaladiumpetsreply
↩ Hello Edith, Thank you for reaching out, and what a nice thing to be planning an order
Hello Marllowe Support,
Do you ship orders to international addresses?
Best regards
Edith
7300 Warden Avenue, Unit 210
Markham, Ontario, L3R 9Z6
Canada
⤷ in reply to (quoted)
Sent from my iPhone
raw
Hello Marllowe Support,
Do you ship orders to international addresses?
Best regards
Edith
7300 Warden Avenue, Unit 210
Markham, Ontario, L3R 9Z6
Canada
Sent from my iPhone
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
S
Stelisoz1escalate
↩ Dear Customer, Thank you for reaching out, and I am so sorry to hear this. I can only i
I ordered a Coach bag on 25th September and the tracking is saying it was
delivered yesterday and it was not delivered . I requite a refund now and I
am contacting Trading Standards as this is not good enough
raw
I ordered a Coach bag on 25th September and the tracking is saying it was
delivered yesterday and it was not delivered . I requite a refund now and I
am contacting Trading Standards as this is not good enough
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
A
Abdulmalikishola0017reply
↩ Hi Abdulmaleek, Thank you for reaching out and for thinking of Marlow London. I am not
Hi Marllowe, I'm Abdulmaleek! Would you agree to a 5% commission on every
sale I generate for your store?
raw
Hi Marllowe, I'm Abdulmaleek! Would you agree to a 5% commission on every
sale I generate for your store?
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
J
Jackielouise1989escalate
Order UL578764092YP — auto-created by _backfill_orphaned_unanswered (2026-07-28 fix): no A
I have not received my order that was ordered on 4th October 2026 and shipped 07th October 2026 can you please update me on when i expect to receive it?
Kind regards
Jackie Crossman
⤷ in reply to (quoted)
Sent from my iPhone
raw
I have not received my order that was ordered on 4th October 2026 and shipped 07th October 2026 can you please update me on when i expect to receive it?
Kind regards
Jackie Crossman
Sent from my iPhone
AI note: auto-created by _backfill_orphaned_unanswered (2026-07-28 fix): no AI decision was ever recorded for this message (e.g. an agent/LLM error) -- surfaced here so it does not silently disappear from the unanswered queue. Needs a draft like any other undrafted escalate.
G
Gavin Sonia1001reply
↩ Hi Sonia, Thank you for reaching out about order #1085. I do not have a tracking numbe
Hi
Please can I have an update on this order ?
Many Thanks
Sonia
⤷ in reply to (quoted)
Sent from Outlook for iOS<🔗 link
________________________________
From: Marllowe <store+83110068481@t.shopifyemail.com>
Sent: Monday, October 5, 2026 4:04 pm
To: gavin.sonia1001@hotmail.com <gavin.sonia1001@hotmail.com>
Subject: Order #1085 confirmed
Marllowe<🔗 link
Order #1085
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<🔗 link
Track order with [Shop] <🔗 link
or Visit our store<🔗 link
raw
Hi
Please can I have an update on this order ?
Many Thanks
Sonia
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Marllowe <store+83110068481@t.shopifyemail.com>
Sent: Monday, October 5, 2026 4:04 pm
To: gavin.sonia1001@hotmail.com <gavin.sonia1001@hotmail.com>
Subject: Order #1085 confirmed
Marllowe<https://marllowe.co.uk/_t/c/v3/AADo-AP1pbaUWiic4UggkwyOfdqQNkUujGuH5pzy6KN88YjlJ6xzM7obRX98PYnaCe1fyhF32GZ6nymFdSNr1vvwxEAoFZOEw2WXHlM0oEP-VDrHq4SDE2g8wZgTsZXuQ7FSLEJrC_Eb77GTJ0BsyFKGBc_2rSSLMmhfXgDUr_5tyKGPQuzCdfVo4llellCa4HvsxAAQQfjYnsT9kTvVU9kgib7qcmwF2YpXl1NRzwGg0UqnZACOq7YLnpQGiD_HidjY7kyIRR-J86loAhIW6tgIcV_ZDwnR-v1lEyQsFPIOa7-Bfng_WFh_PYtFo2CgbagcQ-w9BxDLA7wEiiN-i9fvhX1nN6oeKkFmnMECgBdiATf_GA==>
Order #1085
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
View your order<https://marllowe.co.uk/_t/c/v3/AADFEWph-h4gEiZ22eBY0eLE0OYxAMiXN0CGe5JBM4_o2gsPzXlqVZwH1lyDZfwnR_SOhV145WK_2Le249xTjjRzzWq-mFbMQe-E7YEtnorVfI-R0OXaWFJokPksQ3yxZsj0QnyqEXHq6Nj_o6H2G27MUDYCZZ7TFW3afXQg0Sa10-9mrJVnjAvVR_wTlqogU8-YX1hT2COw5Fl6FBWfjQKGj6ayt_Ur8vsRCiXT70JicgOlIYBB9n59XXt8zABvoC9PcP7JGxuv8CXNkhLIINYPX8e-AI1NodvfXCbNBJVXJ08lDr5fyZZx92fIW8uB1u544j4MpucTDqTDWOpbP4XAC8lI0kJXBoBgKRzs2vp74eog0HNSLG-T8CuRb3Krn02L8nFJ0LB8oKPdkJASgkK2TuTunIo0YPP9GSHQVytnGqVoUVOiYfmMerKO3vvrPCmVm9rU0lbv33bjtfxa2i87aaTo6tsmg9CN_fJ2wYwrgszrgbzSz9F6R_lvFAEtYCcScvVk1ivaqoov3Hw6F6yh816QkBV9sjXFB2aXX3YdFxZn0a7SQ8h389nacHwTlJRNJdUf-lMJNSPS4JSyymYsKYPMp7tl_59wAXQ8aikNbF6rQ_ysERascJKRZZbhdcIBIQobOMS-SsdgewPQvXaOG-yL9QpWNu8cDC7FYlf8r5OGLPjfiSNsdb88IUdsC2bnw2cmBIz3fkRWiJeRkoVpFR0S2WydxkQHE0jqRr9wojLoAmlJi4HCzKAxrchNiR-6XWBZjB8QVHqatJYV8WDOM_CQBzssYevFhsLz9W-JRcuDCCeC0giT1Uar7XHyZxloYJ9UXWz7y2bBwPlL7Z77p9oYs9ccL3Pam7h5oZL7flNyCyD3BZr7DTe30bnD2lvsJadZGArt-LABmogmUpIELYiOJA6d3uBzTk5MLukPyej7joQbjyN6XXnpFkfWPZSfUD1bdIB_GHTzYQbZd5eZqsKfazg0oxX1BHVpyfH3fxNGfv-oe7GWXAnukkzuRS1fRvw9tZ2wpltyvkg6TC3SWZpMgesmRA_I6TtBdoDXIhhwqPuSANu_3GhPKZH6DyuT3WOyoOw7oc9gz4-E6fbzzhNYl16semW5idYHFEE_SNXDiSZyhM7fiLeSBMZU6sik501PszJHN0SPsrA5Td6LjsG7k2U6BOmN0GwSttXE607wIvzrUedDPZ0rKbULFkUKeTOKMkhi1-94zomJhCQ9tq6Z0Bp8Eu7rH1mqFYasRfeS0V_nxFuAWPcD1SUnSsIodx_wjfQi6FIl_iMNHfMZwKK5umdfkAelc467hHmuViB0Pw4SEbYQvfeJE94xnoNwOKgFB0rlYfF_h5ptI65k7Fn_GgRtZcKgim4soE42sOdZVlkhrkHhiLiZwoEEConzUz6uEL_TxJOoTv_VqjsupDQkxVSmvtbeCTLDE6TYXnFO45JbPWi-n7Wp7hIgA2dAEs6YRVN8sQlkKmcWIcLn6mXsV1BzjOHLvJxKandZRNQ1buetqz8oAxFexdBiwsJv0rMPrtB0AQea5Wqvo-RVtQp6OYFJMuQyIiZwBfwFJdS5D4ZDrE1BQx0=>
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Order summary
[https://cdn.shopify.com/s/files/1/0831/1006/8481/files/penelope-large-le-pliage-tote-in-rich-burgundy_0_compact_cropped.png?v=1788844702]
LONGCHAMP LE PLIAGE TOTE - BURGUNDY × 1
Burgundy
£54.95
Subtotal
£54.95
Shipping
£0.00
Taxes
£0.00
Total
£54.95 GBP
Customer information
Shipping address
Sonia Morgan
4 Tullynagardy avenue
Newtownards BT23 4ZE
United Kingdom
Billing address
Sonia Morgan
4 tullynagardy avenue
newtownards BT23 4ZE
United Kingdom
Payment
[American Express] ending with 1016
Shipping method
Free-Delivery
If you have any questions, reply to this email or contact us at amouri65.ma@gmail.com<mailto:amouri65.ma@gmail.com>.
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Tell AI…
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P
Paulinemcd70reply
↩ Hi Pauline, Thank you for your message, and I am sorry the phone number did not go thro
Hi
I tried calling but number not recognised??
Can you advise if the Coach Chelsea shoulder bag 30 is genuine Coach or
replica please?
Many thanks
Pauline
raw
Hi
I tried calling but number not recognised??
Can you advise if the Coach Chelsea shoulder bag 30 is genuine Coach or
replica please?
Many thanks
Pauline
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Mon 19 Oct
M
Menayetrahmanreply
↩ Good afternoon Enayet, Thank you for reaching out about order #1096, and for your patie
Good afternoon,
I’m getting in touch to follow up on my order, #1096, which I placed on 7
October.
The tracking information shows that the parcel is still in transit, with
the latest update on 18 October showing it departing the port of origin.
I’ve been waiting for a while now and would appreciate an update on its
current status.
Could you please let me know the expected delivery date and when I can
realistically expect to receive my order?
I look forward to hearing from you.
Kind regards,
Enayet
raw
Good afternoon,
I’m getting in touch to follow up on my order, #1096, which I placed on 7
October.
The tracking information shows that the parcel is still in transit, with
the latest update on 18 October showing it departing the port of origin.
I’ve been waiting for a while now and would appreciate an update on its
current status.
Could you please let me know the expected delivery date and when I can
realistically expect to receive my order?
I look forward to hearing from you.
Kind regards,
Enayet
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K
Katie Mcnicholasreply
↩ Hello Katie, Thank you for reaching out, and I am sorry for the uncertainty around your
Hello,
I ordered a bag last Weds and still haven’t received anything or been given a date?
I urgently need this by tomorrow. Please can someone contact me about this?
Thanks,
Katie
⤷ in reply to (quoted)
Sent from my iPhone
raw
Hello,
I ordered a bag last Weds and still haven’t received anything or been given a date?
I urgently need this by tomorrow. Please can someone contact me about this?
Thanks,
Katie
Sent from my iPhone
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K
Katylauragrimwoodreply
↩ Dear Katy, Thank you for reaching out, and I am really sorry to hear your order has not
I made this order three weeks ago on 29 September and still haven’t
received it.
I would like a refund or I will be claiming this as a disputing and
fraudulent transaction with my bank.
Please confirm.
Thanks
Katy
Katy Grimwood
07740 241138
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Sun 18 Oct
N
Nahedyounesreply
↩ Dear Customer, Thank you for your patience, and I am sorry for the continued wait on or
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M
Mariliisiklareply
↩ Dear Mariliis, Thank you for getting in touch, and I completely understand your concern
Hi
Your website claimed that you are a small business based in the UK. The
tracking that I received days later shows that the item is shipped from
China. It is also 2 weeks after I placed the order and there has been no
movement. Please can you refund my order.
Kind regards
Mariliis Ikla
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Sat 17 Oct
N
Nevemacdonaldreply×2
↩ Hi Neve, Thank you so much for following up, and I am sorry you had not heard back from
Hi Marllowe support team,
I placed an order with you on the 7th October and the bag that I ordered has not had any information update since then.
I was wondering if you had any information about how long this is going to take to be delivered?
📎
raw
Hi Marllowe support team,
I placed an order with you on the 7th October and the bag that I ordered has not had any information update since then.
I was wondering if you had any information about how long this is going to take to be delivered?
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/1113C008-C86D-4C2E-BB02-2EA372B79B1F_gmail.com/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Hi Support team,
I wanted to highlight my message I sent a few days ago.
Thank you,
-Neve
⤷ in reply to (quoted)
> On Oct 14, 2026, at 11:17 am, Neve Macdonald <nevemacdonald@gmail.com> wrote:
>
> Hi Marllowe support team,
> I placed an order with you on the 7th October and the bag that I ordered has not had any information update since then.
>
> I was wondering if you had any information about how long this is going to take to be delivered?
> <image0.png>
>
>
> Thank you,
> Neve Macdonald
raw
Hi Support team,
I wanted to highlight my message I sent a few days ago.
Thank you,
-Neve
> On Oct 14, 2026, at 11:17 am, Neve Macdonald <nevemacdonald@gmail.com> wrote:
>
> Hi Marllowe support team,
> I placed an order with you on the 7th October and the bag that I ordered has not had any information update since then.
>
> I was wondering if you had any information about how long this is going to take to be delivered?
> <image0.png>
>
>
> Thank you,
> Neve Macdonald
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N
Noorjahan 1reply×2
↩ Hi there, Thank you for reaching out, and I am really sorry to hear this. I can complet
Hi, I ordered a bag from your shop online order number 1032 it’s been 16 days now can you please check and let me know when the delivery date is thank you
⤷ in reply to (quoted)
Sent from my iPhone
raw
Hi, I ordered a bag from your shop online order number 1032 it’s been 16 days now can you please check and let me know when the delivery date is thank you
Sent from my iPhone
✉ Hi, my order number 1032 is showing delivered but I haven’t received it so I would like you to refund my money back please thank youmessage is in the subject
Sent from my iPhone
⤷ in reply to (quoted)
Sent from my iPhone
raw
Sent from my iPhone
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Fri 16 Oct
A
Annaehodgkinsonreply
↩ Hello, Thank you for your message, and for sharing the product photo, that is very help
Hello,
I would like to know the dimensions of this bag please.
Thank you.
📎
raw
Hello,
I would like to know the dimensions of this bag please.
Thank you.
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/C80B99E5-E6A3-4A3A-BAC1-FC0212619357_icloud.com/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
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A
Annaban01reply×3
↩ Good afternoon Anna, Thank you for following up, and I am sorry you have had to chase t
Good Morning all
Just wondering if you can please give me an update on the above order. There’s been no update on the tracking since last Wednesday.
Many thanks
Anna Bancroft
raw
Good Morning all
Just wondering if you can please give me an update on the above order. There’s been no update on the tracking since last Wednesday.
Many thanks
Anna Bancroft
Good afternoon
Again still no update over 1 week later ?
Thanks Anna
⤷ in reply to (quoted)
On Tue, 13 Oct 2026 at 8:54 am, Anna Bancroft <annaban01@gmail.com> wrote:
> Good Morning all
>
> Just wondering if you can please give me an update on the above order.
> There’s been no update on the tracking since last Wednesday.
>
> Many thanks
>
> Anna Bancroft
>
>
raw
Good afternoon
Again still no update over 1 week later ?
Thanks Anna
On Tue, 13 Oct 2026 at 8:54 am, Anna Bancroft <annaban01@gmail.com> wrote:
> Good Morning all
>
> Just wondering if you can please give me an update on the above order.
> There’s been no update on the tracking since last Wednesday.
>
> Many thanks
>
> Anna Bancroft
>
>
Good afternoon Again please can you provide an update ? If I don’t hear anything close of play today I’ll be reporting this item Many thanks Anna Bancroft
⤷ in reply to (quoted)
On 14 Oct 2026, at 5:20 pm, Anna Bancroft <annaban01@gmail.com> wrote: Good afternoon Again still no update over 1 week later ? Thanks Anna On Tue, 13 Oct 2026 at 8:54 am, Anna Bancroft < annaban01@gmail.com > wrote: Good Morning all Just wondering if you can please give me an update on the above order. There’s been no update on the tracking since last Wednesday. Many thanks Anna Bancroft
raw
Good afternoon Again please can you provide an update ? If I don’t hear anything close of play today I’ll be reporting this item Many thanks Anna Bancroft On 14 Oct 2026, at 5:20 pm, Anna Bancroft <annaban01@gmail.com> wrote: Good afternoon Again still no update over 1 week later ? Thanks Anna On Tue, 13 Oct 2026 at 8:54 am, Anna Bancroft < annaban01@gmail.com > wrote: Good Morning all Just wondering if you can please give me an update on the above order. There’s been no update on the tracking since last Wednesday. Many thanks Anna Bancroft
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Thu 15 Oct
L
L Dixon511reply
↩ Good evening Lisa, Thank you for reaching out, and what a good question to ask before o
Good evening
Is the Coach Brooklyn bag on your website a genuine Coach bag?
Many thanks
Lisa
⤷ in reply to (quoted)
Sent from my iPhone
raw
Good evening
Is the Coach Brooklyn bag on your website a genuine Coach bag?
Many thanks
Lisa
Sent from my iPhone
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Wed 14 Oct
A
Alksy Guptareply
↩ Hi Alka, Thank you for your message, and what a lovely question! To make sure I give y
Hi,
I am enquiring about the size of your longchamp bag that is on the website please?
What’s the difference between the one priced originally £216.95 and £99.95 as both sale prices are £54.95
Thanks,
Alka
raw
Hi,
I am enquiring about the size of your longchamp bag that is on the website please?
What’s the difference between the one priced originally £216.95 and £99.95 as both sale prices are £54.95
Thanks,
Alka
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Mideire5679reply
↩ Hi there, Yes, this is Marllowe! Thanks so much for reaching out. Is there anything I
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I
Info Limadigital9reply
↩ Thank you so much for reaching out, and for thinking of Marlow London - that really mean
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Tue 13 Oct
B
Bettyboop008485reply
↩ Dear R., Thank you for reaching out, and I am sorry for the uncertainty this has caused
Hi.
I ordered this bag on the 30.8.26, I had no confirmation of this order but the money has been taken out of my bank on 1.10.26.
I would be grateful if you could get back to me with an update as soon as possible.
Thank you in advance gor your help with this matter.
Kind regards
R.
JohnsOutlook for Android<🔗 link
raw
Hi.
I ordered this bag on the 30.8.26, I had no confirmation of this order but the money has been taken out of my bank on 1.10.26.
I would be grateful if you could get back to me with an update as soon as possible.
Thank you in advance gor your help with this matter.
Kind regards
R.
JohnsOutlook for Android<https://aka.ms/AAb9ysg>
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V
Vidamarieopokureply
↩ Hi, Thank you for reaching out, and I am sorry to hear you have not received your order
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M
Maculewicz Dagnareply×2✓ Answered
↩ Dear Dagna, Thank you for writing again, and I am sorry you have had to chase this. Fou
> Hi,
> I place an order on 27th of September. Your website states that handling
> is 2 days and rest is shipping. However, I never received any shipping
> confirmation and its been over a week.
>
> Can I ask for the status of my order?
>
> Thanks,
> Dagna
>
raw
Any update yet?
Thanks,
pon., 5 paź 2026, 14:15 użytkownik Dagna Maculewicz <
maculewicz.dagna@gmail.com> napisał:
> Hi,
> I place an order on 27th of September. Your website states that handling
> is 2 days and rest is shipping. However, I never received any shipping
> confirmation and its been over a week.
>
> Can I ask for the status of my order?
>
> Thanks,
> Dagna
>
Hi,
Tomorrow is 14 working days since I placed an order, and received no
response or update. Tracking which was received last week is not working in
any system I checked.
At the end of tomorrow (14 working day from the order), I will claim money
back with shopify claims, as well as report your company to professional
standards, if I will still receive no communication.
Regards
Dagna
pon., 12 paź 2026, 21:14 użytkownik Dagna Maculewicz <
maculewicz.dagna@gmail.com> napisał:
⤷ in reply to (quoted)
> Any update yet?
>
> Thanks,
>
> pon., 5 paź 2026, 14:15 użytkownik Dagna Maculewicz <
> maculewicz.dagna@gmail.com> napisał:
>
>> Hi,
>> I place an order on 27th of September. Your website states that handling
>> is 2 days and rest is shipping. However, I never received any shipping
>> confirmation and its been over a week.
>>
>> Can I ask for the status of my order?
>>
>> Thanks,
>> Dagna
>>
>
raw
Hi,
Tomorrow is 14 working days since I placed an order, and received no
response or update. Tracking which was received last week is not working in
any system I checked.
At the end of tomorrow (14 working day from the order), I will claim money
back with shopify claims, as well as report your company to professional
standards, if I will still receive no communication.
Regards
Dagna
pon., 12 paź 2026, 21:14 użytkownik Dagna Maculewicz <
maculewicz.dagna@gmail.com> napisał:
> Any update yet?
>
> Thanks,
>
> pon., 5 paź 2026, 14:15 użytkownik Dagna Maculewicz <
> maculewicz.dagna@gmail.com> napisał:
>
>> Hi,
>> I place an order on 27th of September. Your website states that handling
>> is 2 days and rest is shipping. However, I never received any shipping
>> confirmation and its been over a week.
>>
>> Can I ask for the status of my order?
>>
>> Thanks,
>> Dagna
>>
>
↩ Support (us) · 2026-10-25 07:14:57
Hi Dagna,
Thank you for following up, and I sincerely apologise for the delay in responding to you. We’ve been experiencing a problem with our system that affected our ability to reply promptly, and I’m truly sorry that this left you waiting without a clear update.
I’ve checked the latest information on your order #1010, and we’ve now received confirmation that your package is in transit. We kindly ask you to allow a few more days for your parcel to make its way to you.
I understand how frustrating this delay has been, especially with the lack of updates, and I’m genuinely sorry for the inconvenience and uncertainty this has caused.
Regarding the chargeback, we would really appreciate the opportunity to resolve this directly with you. If possible, could you please contact your bank to discuss withdrawing the chargeback while we work towards a resolution? This would help us continue handling your refund request directly if, after receiving and reviewing the product, you find that it does not meet your expectations. Please note that we would need to confirm the available refund options with our team before finalizing any refund.
We truly want to make this right and are sorry that your experience with Marllowe has fallen short of what you expected. Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
Marllowe
Customer Care Team
raw
Hi Dagna,
Thank you for following up, and I sincerely apologise for the delay in responding to you. We’ve been experiencing a problem with our system that affected our ability to reply promptly, and I’m truly sorry that this left you waiting without a clear update.
I’ve checked the latest information on your order #1010, and we’ve now received confirmation that your package is in transit. We kindly ask you to allow a few more days for your parcel to make its way to you.
I understand how frustrating this delay has been, especially with the lack of updates, and I’m genuinely sorry for the inconvenience and uncertainty this has caused.
Regarding the chargeback, we would really appreciate the opportunity to resolve this directly with you. If possible, could you please contact your bank to discuss withdrawing the chargeback while we work towards a resolution? This would help us continue handling your refund request directly if, after receiving and reviewing the product, you find that it does not meet your expectations. Please note that we would need to confirm the available refund options with our team before finalizing any refund.
We truly want to make this right and are sorry that your experience with Marllowe has fallen short of what you expected. Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
Marllowe
Customer Care Team
✅ Replied — this went out to the customer.
E
El Muradreply
↩ Dear customer, Thank you for reaching out, and I am sorry to hear you have not received
Hello,
I placed an order on your website, marllowe.co.uk<🔗 link but I have not received an order confirmation, order number or any email confirming my purchase.
Please confirm whether my order has been received and provide my order details and expected delivery date.
If my order has not been processed, please explain why and advise how I can receive a full refund.
I look forward to your prompt response.
Kind regards
raw
Hello,
I placed an order on your website, marllowe.co.uk<http://marllowe.co.uk/>, but I have not received an order confirmation, order number or any email confirming my purchase.
Please confirm whether my order has been received and provide my order details and expected delivery date.
If my order has not been processed, please explain why and advise how I can receive a full refund.
I look forward to your prompt response.
Kind regards
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
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8
83 Sammy Smithreply×2
↩ Dear Samantha, Thank you for reaching out, and I am sorry to hear this has caused you c
Good morning When can I expect the delivery? I’ve checked the tracking hasn’t moved all week. Where do you ship from are you UK based ? Kind regards Samantha
URGENT All the review show as counterfeit goods I want the order cancelled and refunded I will be reporting this to the bank and my payment provider. Kind regards Samantha
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Mon 12 Oct
D
Denizadilescalate
↩ Hello Deniz, Thank you for reaching out, and I am sorry to hear your Longchamp Mini Lea
Hello,
I made an order for a bag, it still hasn’t arrived could you look this up and see any updates?
Attached is a screen shot
Kind regards
Deniz
📎
raw
Hello,
I made an order for a bag, it still hasn’t arrived could you look this up and see any updates?
Attached is a screen shot
Kind regards
Deniz
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6881B509-561E-4389-A379-9E8F919BF93E_icloud.com/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
S
Serillaestefaniereply
↩ Dear Estefanie, Thank you for reaching out about order 1078, and for letting us know ho
URGENT SHIPMENT EXPEDITE REQUEST
To: Shipping Department / Supplier
Subject: Request to Expedite Shipment Order
Dear Sir/Madam,
I am writing to request that my shipment order be expedited and processed
as a matter of urgency.
Please prioritise the processing, dispatch, and delivery of this order at
the earliest possible date. The timely arrival of this shipment is
important, and I would appreciate your assistance in arranging the fastest
available shipping method.
Kindly confirm the revised dispatch date, estimated delivery date, and any
additional charges that may apply.
Thank you for your prompt attention and cooperation. I look forward to your
confirmation.
Yours faithfully,
Estefanie
Order No. 1078
raw
URGENT SHIPMENT EXPEDITE REQUEST
To: Shipping Department / Supplier
Subject: Request to Expedite Shipment Order
Dear Sir/Madam,
I am writing to request that my shipment order be expedited and processed
as a matter of urgency.
Please prioritise the processing, dispatch, and delivery of this order at
the earliest possible date. The timely arrival of this shipment is
important, and I would appreciate your assistance in arranging the fastest
available shipping method.
Kindly confirm the revised dispatch date, estimated delivery date, and any
additional charges that may apply.
Thank you for your prompt attention and cooperation. I look forward to your
confirmation.
Yours faithfully,
Estefanie
Order No. 1078
📋 AI proposes: Supplier sheet requestawaiting your confirm
[Supplier Sheet] OTHER for order #1078: ORDER CHANGE: Customer requests expedited shipping / priority dispatch and the fastest available method if the order has not yet shipped.
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
A
Abbie Q28reply✓ Answered
↩ Hi Abbie, Thank you for reaching out, and sorry for the uncertainty around your order.
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: 🔗 link
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
raw
Hi,
Thank you for your patience, and we sincerely apologize for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: https://marllowe.co.uk/apps/parcelpanel?cwtrk_token=b_Q-slwl9Gg-Bn2w4yPwpfQjeq5-d9o2Z39u26snP555EKl55w
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Marllowe
✅ Replied — this went out to the customer.
A
Abdulrahmo567reply
↩ Hello, Thank you for reaching out, and yes, Marllowe is very much active. We are here a
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).
Sun 11 Oct
K
Karen1965Chapmanreply✓ Answered
↩ Dear Karen, Thank you for your message, and congratulations again on your order! I wou
Hi,
Thank you for your patience, and we sincerely apologise for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: 🔗 link
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Brellmont
raw
Hi,
Thank you for your patience, and we sincerely apologise for the delay and inconvenience this has caused.
We’ve received confirmation that your order is now in transit. We kindly ask you to allow a few more days for the parcel to make its way to you. We understand that waiting longer than expected can be frustrating, and we’re truly sorry that your order has taken longer than anticipated.
You can check your order’s progress using the tracking link below:
Tracking Link: https://marllowe.co.uk/apps/parcelpanel?cwtrk_token=-nfqHHzMPbNkw2sGydiW6R1LK4s8tMEWBRBpkiMchtrgJTLLfQ
As an apology for the delay, we’d also like to offer you 30% store credit towards your next purchase with Brellmont as a goodwill gesture.
We’re truly sorry that your experience hasn’t been as smooth as it should have been. Could you kindly confirm whether you would be happy to accept the 30% store credit? We appreciate your patience and understanding while your order is on its way.
Warm regards,
Anna
Customer Care Team
Brellmont
✅ Replied — this went out to the customer.
Thu 8 Oct
T
Tawphyck04reply
↩ Hello, Thank you so much for reaching out, and what an interesting proposal. Partnersh
Would you be open to a 2% commission if I generate 10–15 confirmed orders
per week for Marllowe, without paid ads?
raw
Would you be open to a 2% commission if I generate 10–15 confirmed orders
per week for Marllowe, without paid ads?
Tell AI…
Tell it what to change — "you should have offered a replacement here", "use the Discord tool", "too formal, make it warmer", "revert that"…
Schedule…
If they haven't replied by the time you pick, this drafts a proactive follow-up for you to review (never sends on its own — unless you tick auto-send below).